Executive Assistant Service Representative
Resume:
AGUSTIN BETHANCOURT
647-***-**** **********@*****.***
ENGLISH/ SPANISH CUSTOMER SERVICE REPRESENTATIVE
HIGHLIGHTS OFCOMMUNICATIONS
Professional customer service representative, with over 10 years of experience, committed to
high level of quality and serviceexcellence
Experienced in working with Capital One and Sitel
Proven ability to meet and exceed customer needs and expectations
Ability to handle multiple priorities and perform effectively with co-workers
Proven record of working effectively with minimal supervision showing good judgment and
organizational skills
Flexible and adaptable to any environment
Good communication and interpersonal skills and fluent in English and Spanish
Demonstrated computer knowledge in MS Office
RELEVANT SKILLS
Determined customer needs and recommended customized solutions
Ensured that customer concerns are resolved with urgency
Informed customers about specials, products, services promotions and policies
Able to process debit and credit transactions
Build new and maintained existing client relationships
Followed-up with customers to ensure satisfaction
Identified opportunities to increase revenue and trained staff and volunteers
EMPLOYMENT HISTORY
Environmental Promoter
Ministry of Environment Panama Mar. 2021 – Sept. 2024
Sales Agent
Alorica Inc. Panama Jan. 2019 – Mar. 2021
Customer Care Agent
Sitel Corp. Panama Oct. 2016 – Nov. 2018
Field Operations Technician
Bee Clean Building Maintenance Toronto,ON Oct. 2016 – Nov. 2018
AutoCAD Operator
SNC*Lavalin Toronto, ON 2010 – 2012
EDUCATION
Bachelor of Science of Mechanical Engineering
Florida International University Florida 1986
Sustainability Management Post Graduate Certificate
Ryerson University Toronto 2016
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