It Support
Resume:
Todd Silence
402-***-**** / *********@*****.***
Todd has 20+ years of experience working in IT including 7+ years coding in several languages (C++, Java, Visual Basic/C++). He has 10+ years’ experience working with SQL (Oracle, IBM Informix, MS-SQL, MS- Access). Todd was an application manager at Werner for 12 years, where he led the team that wrote the Chain Supply Management application that handles US, Canada, Mexico and International shipments. 7+ years working with Scrum at Werner and Ryder. Exposure to the Software Development Life Cycle and the roles embedded on project teams.
E X P E R I E N C E
(08/24 – 11/24) IT Support – Fusion Auto Finance; Bedford, TX
• Support Desktop/Laptop setup, upgrades, software installs, printers and headsets
• On/Off boarding users, misc. IT hardware replacement
(09/22 – 08/24) Produce Clerk – Tom Thumb; Colleyville, TX
• Stock Selves
(05/18 – 10/20) IT Product Specialist – Ryder Transportation Logistics; Fort Worth, TX
• Helped developers in gathering business requirements.
• Wrote and executed test cases/plans.
• Generated test data.
• Worked with JDA/TMS application. Testing, creating shipments, loads, optimizing shipments, EDI, rating.
• Debugged application issues.
• Handled customer application tickets and live chat
• Tested application fixes, changes and enhancements.
• Worked with Oracle SQL, Java, XML, JDA/TM, API (tested and used Rest/SOAP, XML, JSON).
• Troubleshoot application issues (Screens, API, Database).
• Setup configuration in the database (Oracle).
• Created reports with SQL/Excel and fixed data issues.
(11/17 – 01/18) C# Developer/Analyst – Pinpoint Labs; Omaha, NE
• Developed a small application to handle moving data from a SQLite database to a MS-SQL database.
• Setup and installed MS-SQL server.
(12/98 – 06/17) Werner Logistics; Omaha, NE
Application Manager (2005 – 2017)
Programmer Analyst (1998 – 2005)
• Hired as a Java and ColdFusion Developer and then was promoted to an Application Manager.
• Application Manager for Transportation Management System (TMS) application.
• Lead Change Control process and policy for the department.
• Worked with customers to gather requirements for new functionality and documented those technical documents for the team.
• Tracked teams progress and communicated with other teams that worked in conjunction with the project.
• Kept track of defects as they were testing and made sure defects were fixed and retested.
• Worked with the database team on new items and improvements on existing queries, views and stored procedures.
• Handled performance reviews, communicated department and company information, terminations, training, and mentoring.
• Development was being done in Java and ColdFusion.
• Migrated from Waterfall Development Life Cycle to Scrum (Agile) for Development Methodology.
• Databases: IBM Informix, MS-SQL, MS Access
Todd Silence Page 2
Rev - 11/18/2024
• Programmer Analyst – Core Java Applications processing data files, JSP, Java Applets, ColdFusion, Visual Basic 6, .Net C#, JavaScript in Web applications
(07/96 – 09/98) Programmer/Analyst – Modern Electronics; Omaha, NE
• Worked part time at night and weekends.
• Developed and maintained a Visual Basic 3.0 application that allowed employees to enter and track customer’s orders and returns.
• Responsible for all computer related issues, including hardware purchase, software development.
(07/96 – 12/98) Programmer/Analyst – First Data Resources; Omaha, NE
• Developed new applications and maintained existing applications for credit card processing. All Visual Basic (ver 3, 4, and 6) Development and using MS-Access or MS-SQL Databases.
• Developed an application to maintain photo pictures scanned for credit cards that display a photo picture that shows on the credit card.
• Lead developer in the transferring of American Expresses “Emergency Credit Card Replacement” processing to FDR’s process.
• On the team that developed American Express “Smart Card” processing, and any modification to applications used in the regular processing of credit cards.
(12/95 – 07/96) Application System Senior Analyst – Fiserv; Omaha, NE
• Developed Visual Basic applications for a local bank (Commercial Federal). The applications allowed the users to retrieve and update information from different sources (Oracle and scraping mainframe screens). The application also allowed the user to pull images of documents and print reports through MS-Word. Used Visual Basic 3.0 and used MS-SQL database.
• Created Visual C++ dialog screens used by bank employees for loans. The Dialog screens displayed information pulled from a SQL Server Database and were compiled to a DLL that where later linked to a purchased Windows 95 application.
(12/91 – 09/95) Project Lead – Werner Enterprises; Omaha, NE
• Planned and supervised larger projects. Developed and maintained existing applications. Handled major technical problems, coding and program design issues. Documented problems and procedures.
• Developed a Windows application (in Visual C++) to display and track Werner’s trucks on a United States map. The program is installed on over one hundred PC’s and is used by various departments every day to better help in making dispatching decisions.
• Developed smaller applications using Visual Basic storing data in an Access database.
• Developed smaller applications using Clipper language storing data in Dbase database.
• Handled software purchases and hardware setup and issues. Application Support:
• Kept track of issues by getting trouble tickets from users. Worked with users to gather more information to solve their issues. I would talk with the user through email, over the phone or sometimes use SQL to analyze application’s data. Troubleshoot application issues by using the application’s “Screens”, “ API Calls” and Database to determine the issue. Looked through any log files that the application created. Created reports with SQL to determine if the issue was related to data. Would analyze the source code to help determine the issue
E D U C A T I O N
University of Texas at Arlington; Arlington, TX
• Attended for 2 years (no degree)
• Computer Science
Metropolitan College; Omaha, NE
• Associates Degree in Computer Programming
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