Customer Service Case Manager
Resume:
Robert Spivey
************@*****.***
Summary
I have over ten years’ experience in a variety of customer service and sales roles across the industrial, home improvement and supermarket industries. I am reliable, hardworking, work well under pressure with minimal supervision, and am a good listener. I am looking for a position where I can utilize my various skills and contribute to your business. I know I can be an asset to your business.
Skills
Eleven years’ experience working in various sales environments
Six years’ experience working in a supermarket with special training for the butcher and produce departments
Skilled in technical report writing, drafting and design, technology in architecture
Excellent computer and customer service skills, QuickBooks certified, proficient with the HMIS program
Experienced in administration and case management and exceptional at oral and written communication
Employee/Time Management certified
Team player, yet will take the lead when appropriate
Reliable, hardworking, attentive to details, a good listener and fast learner
A healthy endurance, strong and fit and a clean driver’s license
Work Experience
Floor & Decor Elizabeth, NJ 2021-June 2024
Sales Consultant and Client Services Specialist
Worked in the region’s largest retail location
Generated record sales in the wood flooring department specializing for private housing projects
Selected to the Quarterly Employee List for exceeding sales, professional contracts and five-star customer service evaluations
Part of a collective that generated over 1 million dollars in sales revenue weekly on a consistent basis
Team player, yet will take the lead when appropriate
Gateway YMCA Elizabeth, NJ 2019-2021
Case Manager, Housing Department
Promoted to Housing Case Manager from Social Services Assistant
Serviced all grant related, veterans and supportive housing residents in the men’s shelter
Performed intakes and evaluations, searched for housing for clients and assisted with job search
Proficient with HMIS program to document and collect client information
Maintained communications and established new relationships with state, county, and local agencies while clients were part of the program
Proven track record in transitioning client base in permanent housing, acquiring identifications, which included, but not limited to mental/physical health referrals
5-Eight Corporation Ewing NJ/Columbia, SC 2016-2018
Manufacturing Engineer and General Manager – full time remote work
Remote work, flew to South Carolina 1/month
Oversaw all operations, sales, manufacturing, and logistics for cremation containers
Assisted with payroll and pensions and provided service management for 150+ employees
Prepared invoices for more than 200 clients
Assisted with bill payments, records organization, preparation, and other office duties to support financial and accounting operations
Increased client base and sales revenues by establishing new contractual relationships with minority owned organizations on the east coast
Phoenix Behavioral Health Ewing, NJ 2014 – 2018
Transportation Director
Promoted to Transportation Director (from Van Driver) because I conducted an informal operations assessment of transportation while a Van Driver which resulted in improved transportation, along with a promotion to Director of Transportation
Re-created all files on clients (day program for people with disabilities), which included cross references to their private physicians, pharmacy, and emergency contacts
Moran Foods, Inc, Save a Lot Supermarket Hamilton, NJ 2009-2014
Customer Service Associate
Customer service sales in the retail food business, specializing in meats, produce and general grocery items
Promoted to Assistant to the department manager, assisted in the training, orientation and merchandising for all new hires
Through Moran Foods, obtained Butchering certification
Special Services of Mercer County Ewing, NJ 2001-2009
Teacher of Architecture Design and Mathematics
Taught architecture, architectural history, CAD Drafting, and mathematics in youth detention center under the Capital program
Created interest in architecture, modern housing proto-types and the history of cities among the students
Tutored SAT preparation, algebra, physics, basic math, and pre-calculus
Webcraft Technologies, Inc Chalfont, PA 1989-2000
Product Design Engineer
Designed and developed new products (mailers for several large corporations) by applying engineering principles to ensure functionality, usability, and cost-efficiency
Considered factors like market needs, production feasibility and industry standards
Collaborated with various teams to bring a product from concept to manufacturing stage
Designed and delivered orientation for new employees in department, trained new employees
US Marines Reserves Camp LeJeune, NC 1984-1990
Motor Transportation, Rank: Sargent
One weekend/mo. and 2weeks/summer, honorable discharge 1990
Operated and maintained a variety of military vehicles, including Humvees, trucks, and heavy-duty transport trailers, ensuring they were in peak condition to transport troops, supplies, and equipment across various terrains during combat and garrison operations
Duties included inspecting vehicles, performing basic maintenance, driving in convoys, maintaining proficiency with weapons systems mounted on the vehicles, vehicle operation, logistics support and radio communication
Education
ServSafe Certified Paterson, NJ 2023
Butchering & Produce Program Bristol, PA 2009
Butchering Certification
Drafting and design technology teaching certificate Mercer County, NJ 2001
Alternate Route
Thomas Edison State College Trenton, NJ 1982 - 1991
Bachelor of Science with a major in Applied Science and Technology with a minor in Architecture
Trenton Central High School Trenton, NJ 1982
High School Diploma or grade completed
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