Information Technology United States

Travis Hester

Fort Smith, AR 479-***-**** ********@*****.***

Summary

13+ years of troubleshooting and configurating experience in the Information Technology field

* ***** ** ******* ********** with managing telecom systems, configuring VoIP networks for multi-site organizations, and video conferencing solutions

Led a team of 4 system analysts and other technicians to maintain a 12 server cloud based telecom system to service approximately 5,000 users in the United States

Also led the VoIP transition project from a Cisco UCS VoIP phone system of 5,000 users to Microsoft Teams VoIP platform

Built and maintained other applications for call recording, live data wallboards for call centers, IVRs, and reporting

8 years of project managing experience in video conferencing

Led small internal team and managed vendors, contractors, and technicians upgrading 247 conference rooms to Microsoft Teams in the United States at 85 different offices

Professional Experience

ABB INC, CARY NC (FORT SMITH, AR)

ABB is a global technology leader in electrification and automation headquartered in Zurich, Switzerland and more locally in Cary, NC. The company’s solutions connect engineering know-how and software to optimize how things are manufactured, moved, powered and operated. ABB has 105,000 employees globally with an annual revenue of 32.2 billion.

CISCO VOIP COLLABORATION ENGINEER (SOLUTIONS ARCHITECT) – AUDIO/VIDEO AND FIXED TELEPHONY MANAGER ABB MAY 2015 – FEBRUARY 2024

Responsible for all fixed telephony in the US – 15,000 endpoints

Responsible for all 247 video conference rooms in the US

Telephony - Cisco

Performing migrations, upgrades, troubleshooting, new projects and transitions, cut overs to the VOIP infrastructure (CUCM, CUAC, Jabber, VG310, VG224, E1, SIP trunks).

Very familiar with VoIP, SIP, MGCP, H.323, PRI, SIP Trunking, and Analog (FXS/FXO) Voice Protocols, Routing Protocol (OSPF, EIGRP, IGRP, RIP), Transport Layer Protocols TCP and UDP.

Onsite engineer supporting 2 different server clusters consisting of 9 Cisco UCS 240 Servers in several cities, 40 Virtual machines (Cisco OVA), 70 Analog Gateways VG224, VG310, VG350, 6 SIP Routers, 3 UCCX Servers with 380 Clients & around 70 Scripts, 8 Agent Wallboards for UCCX Clients plus wallboard server, 2 Call Recording Servers, 1 call accounting server tracking call reports, 1 Informacast Server for paging, 74 Cisco CUCM City locations running SRST on CUCM, 196 Circuits, and over 15,000 endpoints

Create and manage Cisco Call Manager features that include Intercom groups, Unity Subscriber, Unity Call and Directory Handlers, Voicemail services

Build enterprise dial plans with Route partitions, Calling Search Spaces, Line groups, Route lists and Route patterns in Cisco Call Manager and created VLANs and necessary configuration on Cisco Gateways

Video Communication Server management containing SX, DX, and MX device provisioning

Building and configuring complex multidimensional call center IVR’s using UCCX and moving them to Microsoft Teams technology

Telephony – Microsoft Teams

**Recently completed the migration process of moving 5,000 users off the Cisco environment and moving them to Microsoft Teams calling**

Manage meetings, including meeting policies, configurations, and conference bridges

Manage voice, including calling policies and phone number inventory and assignment

Manage Teams-certified devices and set up and assign configuration policies

View user profile page and troubleshoot user call quality problems

Collaborates other functions, such as networking, telephony, licensing, security, compliance, user adoption, app development, and support

Work with the current carrier and future carrier to port over users existing phone numbers into the Microsoft Teams environment

Assigning calling policies and configuring users with external telephone numbers

Video Conferencing Solutions Architect

Configure and design video conferencing solutions using Polycom Trio 8800 and Group Series 500/700 devices with Skype for Business accounts that allow voice and video call capabilities

-Planned, implemented, and completed refreshing all our 247 video conferencing rooms with new technology – Microsoft Teams Rooms

Work with the business and facility to determine the best video conferencing solution for each conference room

Creating quotes and working with the vendor to ensure equipment and technical needs

Implementing the configuration and settings of the Microsoft Teams rooms to exist on the ABB network

Troubleshooting any network and/or related issues

MANAGEMENT REPORTING ANALYST / SAP BUSINESS OBJECTS ADMINISTRATOR ABB AUGUST 2013 – MAY 2015

ABB INC

Business Objects Administrator – responsible for 14 servers including system troubleshooting, configurations, server management, system upgrades and maintenance

Configuration of servers for Business Objects in all aspects that include single sign on, network settings, DNS, security, migration, and mobile applications

Formulate executive managers’ objectives into effective, accurate and timely information

SAP Business Objects design, development and configuration

SAP Business Objects reporting and customization through configuration, development and other available reporting options

NETWORK ANALYST ABB AUGUST 2011 – AUGUST 2013

ABB INC

Perform the configuration of desktops, laptops, and peripherals

Assist in the implementation of servers, networks, printer architectures, and applications landscapes including other IS functions (Infrastructure, Applications, etc.) to solve issues

Resolve user-reported issues using available tools and following procedures and policies for the handling support cases

Responsible for problem determination, problem/incident recording, problem resolution and problem escalation of supported products and services including networks, client/server systems, PC and Macintosh desktops, desktop applications software, online software, peripheral devices, and others

ADDITONAL SKILLS

Operating Systems: Microsoft Windows 7 and 10, MS Exchange Server, Windows Server 2012 R2 Enterprise

Hardware: Troubleshooting configurations and installations of networks of server and personal computer systems

SAP Business Objects design, development and configuration

Proficient with Microsoft Excel and data mining tools

Excellent and concise written and oral communications

Ability to adapt to new technologies

Very detailed oriented and self-driven

Superior customer service, trouble shooting, and problem-solving skills

Education

Bachelor of Science in Information Technology – Database Management

University of Arkansas at Fort Smith

Master of Business Administration

Webster University

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