Country Club Customer Service

JUDITH GORDON-DONAHUE(

***** ********* *** **** ******, CA 92260 ·

********@*****.*** · 213-***-****

SUMMARY OF QUALIFICATIONS

With over 16 years of experience as an accomplished and hands-on client management executive, I have consistently focused on and excelled at achieving superior client satisfaction and service. My strong qualifications span functional areas of Sales, Account Management, Development of Customer Retention Strategies, Market Strategies, Client Collaboration, and Relationship Building.

Articulate communicator skilled in achieving full organizational support while delivering substantial and sustainable contributions.

AREAS OF EXPERTISE

•Outstanding communication skills with clients and internal stakeholders

•Exceptional organizational and planning skills

•Superior work ethic

•Ability to build lasting client relationships

•Strong knowledge of negotiating and problem-solving skills

•Proficient computer skills including Word/Excel/MS Publisher/PowerPoint

•LightSpeed, Canva, Wix Website, Pitch and The Quote Machine

EXPERIENCE

2020-2024

EVENT CO-ORDINATOR, SHADOW MOUNTAIN COUNTRY CLUB

Responsible for planning and organizing events by meeting with clients, creating proposals and budgets, securing venues, and coordinating with staff and vendors. Handled event promotion, developed promotional materials, planned schedules, and worked closely with the Food and Beverage Director. We also promoted the club to attract clients to our location. Managed the event budget, ensured timely payments, oversaw setup and breakdown, and handled all guest services—primary contact for clients, addressing issues and requests.

PRO SHOP ASSISTANT, SHADOW MOUNTAIN COUNTRY CLUB

As a Pro Shop Assistant at Shadow Mountain Country Club, I demonstrated my ability to multitask in a fast-paced environment. I checked in guests utilizing the Point-of-Sale system, processed purchases and credit card transactions, answered the telephone, and managed the reservation system. My primary goal was to assist members and guests in creating a pleasant and satisfying golf experience. I maintained a professional and service-oriented environment in the pro shop by utilizing excellent interpersonal and customer service skills, organization skills, and the ability to multitask effectively.

2018 – 2020

MARSHALL & STARTER, mesquite Country Club

Part-Time - Serve as the central point of contact while clients are on the golf course. Duties include, but are not limited to, providing client service, problem-solving, acting as an ambassador for the golf club, ensuring clients follow the course rules, and facilitating an enjoyable experience. I also worked in the Pro Shop, checking in guests, promoting retail sales, and offering excellent customer service.

BRAND AMBASSADOR, VACATION PALM SPRINGS

2015– 2018

As a Brand Ambassador, I represented and promoted the Vacation Palm Springs brand to increase awareness and sales. I engaged with Consumers through events, trade shows, and social media, demonstrating a variety of vacation rentals throughout the Coachella Valley. I was responsible for all vacation rentals and provided high-quality service and customer satisfaction. I assisted in driving sales through personal referrals and promotional campaigns.

2006 – 2014

ACCOUNT EXECUTIVE, FEDEX services

Client liaison for small to mid-size businesses, promoting and educating clients on a vast number of products and services aimed at targeting their problem areas and providing executable solutions; Providing expertise to capitalize upon bundled solutions and explain the latest in automation technology while focusing on additional business opportunities; Managed and developed assigned territory utilizing marketing and geographic studies to determine the most profitable areas to target long term growth. Develop strong relationship and communication strategies to manage and leverage internal corporate constituents—the superior ability to meet established revenue goals consecutively.

Promoted to Marketing Development in 2012 (relocated to Palm Desert, CA)

Position Achievements:

•Outstanding Performance Review 2011-2012

•Account Executive of the Month March/April 2010

•Successfully executed the $6 - $10K territory strategy – in 3rd Quarter of 2009

•Pyramid Award Winner - 1st half Western Division 2009

•Collaborated with sales management on a consultative sales approach regarding over 125,000 unit

LEARNING & DEVELOPMENT

2020 – CURRENTLY

GOLF PROGRAMS – LIGHTSPEED, GOLF NOW, PITCH, THE QUOTE MACHINE, WIX & CANVA

2006 – 2014

FEDEX SALES TRAINING & PROGRAM LEARNING, 2006 – 2024

1995-1997

MARKETING & ADVERTISING, Loyola Marymount University

1985-1989

REAL ESTATE ASSOCIATE DEGREE, Los Angeles City College

valid through 11/24

CALIFORNIA REAL ESTATE LICENSE #01008223

Contact this candidate