Data Entry, Executive Administrative Assistant, IT Support

CURRICULUM VITAE

JUNE MUTHEU MUTIE

Email: ************@*****.***

Mobile: +254*********

Nationality: Kenyan.

I.D No: 30521850

CARREER OBJECTIVE

Obtain a challenging position in an organization that will utilize my I.T skills in Systems Administration, Customer support and Website design/development to benefit mutual growth and success of the company. EDUCATION

YEAR COURSE INSTITUTION

2023 – 2023 Certificate Business Management

Training

Strathmore university

2014 – 2016 Diploma in Information Technology

{Distinction}

Jomo Kenyatta University of

Agriculture and Technology

2008 – 2011 Kenya Certificate of Secondary

Education {C+}

Mitaboni ABC Girls’ Secondary

School

WORK EXPERIENCE (10 YEARS)

March 2024 Up to Date BRIDGECOR Administrative assistant (Virtual) Responsibilities

Generate leads of potential clients.

Schedule interviews between candidates and hiring managers.

Communicate interview details to both parties.

Maintain and update the candidate and client databases.

Ensure accuracy and confidentiality of all records.

Handle inquiries via email, phone, and other communication platforms.

Provide candidates with necessary information about job openings.

Coordinate with clients to understand their hiring needs.

Assist with daily administrative tasks such as managing calendars, setting up meetings, and organizing events.

Support the recruitment team with various administrative tasks as needed. 2020- 2023 TUITION HUT Academic Writer

Responsibilities;

Perform thorough and accurate research on various academic topics.

Stay updated with the latest developments and trends in relevant fields of study.

Write high-quality, well-researched academic papers, articles, essays, and other educational materials.

Create study guides, summaries, and other resources for students.

Edit and proofread academic content to ensure clarity, coherence, and correctness.

Ensure all written materials are free from grammatical, spelling, and punctuation errors.

Ensure all work adheres to academic integrity standards, avoiding plagiarism and properly citing all sources.

Uphold the ethical standards of academic research and writing.

Assist in developing and updating curricula for various courses and subjects.

Ensure that the curriculum meets educational standards and addresses students' learning needs.

Offer guidance and support to students, helping them understand complex topics and improve their academic skills.

Respond to student inquiries and provide feedback on their work. 2017 – 2019 ADVANTA FRICA LTD IT Support Specialist Responsibilities:

Technical Support: Providing technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.

Troubleshooting: Diagnosing and resolving technical hardware and software issues.

System Maintenance: Performing regular maintenance on computer systems and networks to ensure they run smoothly.

Software Installation: Installing, configuring, and updating software and operating systems on company devices.

Network Management: Managing and maintaining network infrastructure, including routers, switches, and firewalls.

2014–2016 Worldspan Systems Software Support

Worked at Worldspan software as a software support engineer. Working with institutions like AON Minet Kenya and Uganda, Council of Legal Education, Kenya School of Law, Kenya Methodist University, Regional Institute of Management, Juja Preparatory and Senior School and Vision Institute of Professionals. Responsibilities

Providing technical support to end-users and troubleshooting software-related issues.

Responding to support tickets, phone calls, and emails from clients.

Diagnosing and resolving software problems in a timely and efficient manner.

Reproducing reported issues to verify bugs and escalate them to the development team if necessary.

Monitoring software systems for performance issues and potential downtime.

Proactively identifying and addressing issues before they affect end-users.

Providing training sessions and tutorials for customers to help them utilize the software effectively.

Conducting webinars and creating training materials.

Participating in software testing to identify bugs and ensure quality before releases.

Providing feedback to the development team based on customer experiences and support interactions.

Assisting with software upgrades, installations, and maintenance activities.

Ensuring minimal disruption to end-users during maintenance windows.

Analyzing system performance and recommending improvements or optimizations.

Implementing best practices for software usage and system configuration.

Gathering and analyzing customer feedback to improve support processes and software features.

Acting as a liaison between customers and the development team to communicate needs and suggestions. AQUIRED SKILLS

Systems Administration (Securities, Backups, Routing).

Server Configuration (Windows Server, Active Directory, Exchange).

Database Administration and Management.

SharePoint Administration.

OneDrive Administration and Configuration.

Office 365 Administration.

Website Development and Design

ACHIEVEMENTS

Attaining Diploma in Information Technology at Jomo Kenyatta University of Agriculture & Technology.

Developed ICT Strategies, Policies, Plan and Processes for Synresins.

Automated SharePoint Workspace Templates

HOBBIES AND INTERESTS

Developing and designing websites

Volunteering in children’s homes, elderly homes and feeding street families. Walks in the forest and hiking.

REFERENCES:

Ken Mwembe

Chief system engineer

Worldspan systems

Phone: 011*******

Email: *******@*****.***

David Muli

Advanta Africa limited

Phone: 071*******

Email: ***********@*****.***

Mercy Mwende

Junior Recruiter

Bridgecor LLC

Email: *****.******@************.***

Contact this candidate