Customer Service Call Center
Resume:
Eric Quinones
Kissimmee, FL *****
***************@*****.***
Efficient and customer-oriented professional with 10 years of experience in various roles, including customer service, hospitality, and sales. Proven track record in providing exceptional service, resolving customer complaints, and ensuring customer satisfaction. Skilled in guest services, social work, case management, and cash handling. Seeking a role that utilizes my customer service skills in a resort, office, or call center setting.
Work Experience
Assistant Manager
All Star Elite-Orlando, FL
August 2023 to October 2024
• Assisted customers with inquiries or concerns regarding products/services while providing exceptional customer service experience
• Assisted in the management of daily operations, ensuring smooth and efficient workflow
• Supervised and trained a team of employees, providing guidance and support to maximize productivity
• Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction
• Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage
• Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
• Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations
• Created training materials and conducted training sessions for new hires on company policies and procedures
• Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
• Maintained accurate records of financial transactions including daily sales reports, invoices, receipts etc
• Utilized POS systems effectively to process orders accurately while maintaining a high level of efficiency
• Maintained a clean and organized work environment, adhering to sanitation guidelines for food safety compliance
Reservations & Owner Services/Front Desk
Capital Vacations-Kissimmee, FL
June 2020 to July 2023
• Responsible for interacting with owners and renters via the phone, email or chat to gain or provide information in response to inquiries
• Book reservations
• Assist with billing payment processing
• Provide transaction processing support for offline reservation changes.
• Review contracts for properties owned
• Collect mail to input personal data in system
• Greeting guests upon their arrival and providing a hospitable welcome
• Responsible for checking hotel guests in and out of their rooms
• Issuing room keys
• Ensured customers received the best service possible from the property
• Address their needs, and resolve any complaints they may have throughout their stay
• Recording client information in the company’s guest book or internal database and directing them to their designated rooms
• Receiving calls, conducting room reservations, and verifying existing bookings
• Organizing transportation services and making restaurant reservations for guests upon request
• Processing customer payments and presenting them with the bill upon check-out
• Assisting guests who request additional services including catering, wedding bookings, and retreat activities
• Keeping the front desk neat, orderly, and sanitized at all times
• Collecting valuable possessions and providing a safety deposit Line Cook / Production /Cashier / Server
TIN & TACO-Orlando, FL
June 2020 to July 2022
• Line 1 Frying poultry, meats, taco shells and Burritos
• Line 2 Serving meats, rice, mac and cheese and bowls
• Line 3 Adding condiments and toppings
• Pickup orders
• Cleaning and maintenance
• Prepare and serve specialty food at customers' tables
• Present bills to customers and accept payment in cash, credit or debit cards.
• Describe menu items including daily specials for customers
• Advise on menu selections
• Clear and clean tables, trays and chairs
• Greet customers, present menus, make recommendations and answer questions regarding food and beverages
• Serve food and beverages
• Assist clients/guests with special needs
• Provide customer service
Pharmacy /Grocery Clerk / Front Service
PUBLIX FOOD & PHARMACY-Kissimmee, FL
February 2017 to March 2020
• Stocking / Replenishing products
• Cutting and wrapping cartons and cases and loading cart
• Organize Back Room & All Ailes
• Floor Customer Assistance
• Bagging and Carry Outs
• Return Carts and Basket
Economic Specialist
DEPARTMENT OF CHILDREN & FAMILIES-Orlando, FL
February 2017 to March 2020
• Reviewed applications to approve or decline public assistance benefits such as food stamps, Medicaid, and cash.
• Conducted interviews with applicants to confirm information, provide policy, and qualify for benefits.
• Inserted information into our data system regarding the clients household, assets, income, and expenses
• Researching clients background information by using our confidential software programs to view their identity, employment, social security for retirement and disability purpose Sales Supervisor
CHAMPS SPORTS-Orlando, FL
March 2014 to January 2017
• Customer Assistance
• Selling Merchandise to meet Goals
• Giving Product Knowledge to Customers
• Cashier / Phone Representative
• Apparel Assistant & Recoverer
• Processing Shipment and Restocking Product
• Hat Wall And Bags Service
• Product Ticket Printing
• Sales Adjustment and Clearance Tagging
• Fitting Room Monitor
• Stock Room Organization
• Maintaining a well cleaned and organized store
• (Fixing shoe wall, folding and hanging our apparel properly, and cleaning trash).
• Attend leadership Meetings
• Support and coach team
Education
Associates Degree in Counseling Psychology
Valencia College
2017
High School Diploma
Osceola High School
2014
Skills
• Case Management
• Social Work
• Guest Services
Contact this candidate