Customer Service Social Media

Dillan Jacobs Johnson

Mount Vernon, NY ***** *************@*****.*** 863-***-****

OBJECTIVE

Motivated and adaptable individual with effective communication skills, a strong work ethic, and a passion for delivering outstanding customer service. Seeking opportunities to leverage my experience and skills in a diverse range of roles.

SKILLS

Effective Communication Quick Learner Teamwork and Independent Work

Microsoft Office Suite (Excel, PowerPoint, Word) Social Media savvy

Customer Service Hands-On Work Physical Capability (up to 50lbs)

WORK EXPERIENCE

Uber Eats, Westchester, NY

Delivery Driver August 2023 - Current

●Safely and efficiently delivered food and groceries to customers' doorsteps, ensuring timely and accurate order fulfillment.

●Maintained the quality and presentation of products by carefully packaging and handling items, minimizing spillage and damage during transportation.

●Demonstrated exceptional customer service skills by providing friendly and professional interactions with customers and resolving any delivery-related issues promptly.

●Managed route planning and navigation, optimizing delivery times and maintaining a strong commitment to safety and traffic regulations.

Black Diamond Tax Bronx, NY

Intern Assistant Dec 2022 - June 2023

●Provided administrative support to the main secretary by efficiently handling phone calls, greeting clients, and ensuring a welcoming office environment.

●Assisted in creating and maintaining data sheets, contributing to the organization and accessibility of client information within the computer system.

●Supported the team in editing and inputting client data, ensuring data accuracy and compliance with company standards.

●Demonstrated a high level of attention to detail and commitment to enhancing the office's overall efficiency and client service.

Westhab, Inc Mount Vernon, NY

Program Assistant February 2022 - April 2022

●Collaborated with program staff to enhance client experiences by assisting in the planning and execution of various program-related activities and initiatives.

●Ensured the safety and wellbeing of clients by following and enforcing established safety protocols, including health and security measures.

●Provided valuable administrative support, including record-keeping, data entry, and documentation, to maintain efficient program operations.

●Fostered positive client interactions by actively engaging with program participants, addressing inquiries, and offering guidance to meet their needs effectively.

Mount Vernon Youth Bureau Mount Vernon, NY

Student Tutor February 2020 - March 2020

●Provided educational support to children aged 7-10 during after-school hours, fostering a positive learning environment.

●Assisted young students with their homework and school assignments, tailoring support to individual learning needs.

●Promoted physical activity and teamwork by organizing and leading sports activities for after-school children, contributing to their physical and social development.

●Demonstrated patience, empathy, and effective communication skills in helping students overcome academic challenges and fostering a love for learning.

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EDUCATION

Mount Vernon High School Mount Vernon, NY

Westchester Community College Valhalla, NY

CERTIFICATIONS/ACHIEVEMENTS

OSHA-30 Certification Feb 2023

Custodial Maintenance Certification Oct 2022

Westchester Community College Entrepreneurial Program Aug 2019

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