Customer Service Representative

SH

SHAMYA HAZELTON

****************@*****.*** 863-***-**** Lakeland, FL 33805

Summary

Seasoned Account Specialist bringing 6+ years of related experience along with deep understanding of financial and

payment matters as well as customer service and sales activities. Proficient in data verification, account updates and

problem solving.

Skills

Reporting skill Research proficiency

Territory Growth Customer relationship development

Advertising Strategies Billing resolutions

Billing issue resolution Microsoft Office proficiency

Customer Engagement

Experience

Spectrum Communications Auburndale, Conducted internal audits of customer accounts to detect errors or frauds

FL before they become major problems.

Retention/saves Account Specialist Developed and maintained customer accounts by accurately recording

06/2023 - Current customer information.

Provided guidance on best practices for managing financial processes

within the organization.

Processed payments for customers, including credit card transactions,

checks, wire transfers, and ACH payments.

Rotech Healthcare Lakeland, FL Identified areas of improvement in customer service processes and

Customer Service Representative suggested changes accordingly.

11/2022 - 06/2023 Assisted customers with product selection, ordering, billing, returns,

exchanges and technical support.

Provided excellent customer service to resolve customer complaints in a

timely manner.

Answered customer inquiries and provided accurate information

regarding products and services.

Resolved complex problems by working with other departments to

provide solutions that meet customer needs.

Primo Water Lakeland, FL Identified areas of improvement in customer service processes and

Customer Service Representative suggested changes accordingly.

05/2021 - 10/2022 Assisted customers with product selection, ordering, billing, returns,

exchanges and technical support.

Provided excellent customer service to resolve customer complaints in a

timely manner.

Answered customer inquiries and provided accurate information

regarding products and services.

Provided exceptional customer service to ensure customer satisfaction.

GC Services Lakeland, FL Identified areas of improvement in customer service processes and

Customer Service Representative suggested changes accordingly.

05/2019 - 03/2022 Assisted customers with product selection, ordering, billing, returns,

exchanges and technical support.

Provided excellent customer service to resolve customer complaints in a

timely manner.

Education and Training

Mulberry High School Mulberry, FL

High School Diploma

06/2013

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