Customer Service High School

Lilian Ede

***********@*****.***, Tel: 770-***-****

SUMMARY

Self-Starter and Highly motivated, detailed and results-oriented team and operations lead. Extremely Reliable, dependable, disciplined, knowledgeable, diligent, hardworking and professional customer service representative with four years’ experience. An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and build customers loyalty, while getting each job done quickly and efficiently within a reasonable time. Strategic relationship and partnership building skill- listen attentively, solve problems creatively. Excellent in vendor relationship and contract manager skilled in mentoring and developing high-performing teams to meet organizational goals.

SKILLS

Attention to details and excellent communication and ‘people' skills.

Good customer service oriented.

Decision making ability and sense of responsibility.

Communications

Team management

Business operations

MS Office

Customer service

Problem resolution

EXPERIENCE

SATORIAL’YENI ABUJA NIG.(2013-2016)

MANAGER

Managing a team of Designers and other staff members.

Maintain business operations and customer relations

Was involved with some hands on designing and sourcing select fabrics for garment production.

Responsible for giving design direction for the fashion season, attending overseas sourcing trips, fashion shows and training.

Excellent sales, communications and organization skills

LC THREADS/FACAD’ MAKEUP ABUJA NIG(2008-2013)

MANAGER

Managing a team of Designers, Makeup artists and other staff members.

Responsible for sales and service.

Responsible for giving design directions and sourcing select fabrics for garment productions

Researching customer issues and assist customers from start to completion

Taking accurate order entry, received over the phone, via fax and email

Multi-tasking between data entry, paperwork, customer service, and other duties as necessary

Taking Inbound calls relating to customers

EDUCATION AND TRAINING

ØCurrently writing GED

ØComputer training center Abuja Nig

ØTrained fashion manager LC Threads/Facad’ makeup

ØWAEC Certificate (high school diploma)

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