Customer Service Data Entry

Terri Briggs

Morrow, GA 908-***-**** *****.********@*****.***

EDUCATION

Bachelor of Art in Business Administration (Academic City, Accra, Ghana)

SKILLS

Data Entry, Strong interpersonal, Active listening. Communication, Computer skills. Microsoft Office. Customer service. Interpersonal skills. Leadership. Management skills. Problem-solving. Team Building. Sales and Marketing. Consulting,personable and positive professional Database Administration, networking and leadership skills, highly experienced in conflict management within teams, highly experienced in conflict management within teams,excellent organization and time management skills, able to manage multiple priorities and adhere to deadlines in a fast-paced environment., excellent literacy skills and a strong ability to communicate excellently orally and in writing,ability to nurture long-term partnerships with clients, results-driven achiever,goal-driven leader with a tendency to always achieve

WORK EXPERIENCE

Customer Service Representative FedEx, Ellewood, Ga 2020-2021

● Maintain customer accounts by recording account information.

●Manage large amounts of incoming calls.

●Mentored associates on a one-on-one basis to review KPIs and account results. Created development plans that improved performance-to-goal by up to 180%

●Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

●Maintain financial accounts by processing customer adjustments.

●Recommend potential products or services to management by collecting customer information and analyzing customer needs.

●Prepare product or service reports by collecting and analyzing customer information.

●Negotiated with clients to resolve account deliquesces, earning client trust while maintaining company loyalty.

●Handled account queues ranging from 60 to 100 accounts daily and resolving deliquesces.

●Prepare product or service reports by collecting and analyzing customer information.

●Delegated identified tasks as appropriate

●Conducted performance review with call center agents on the quality of their call and provided extra guidance where needed.

●Ensured team members worked together, communicated and enforced the company’s

DATA ENTRY CUSTOMER SERVICE Vodafone 2017-2018

• Produces information by transcribing, formatting, inputting, editing, retrieving, copying, and transmitting text, data, and graphics.

• Conserves executive's time by reading, researching, and routing correspondence; drafting letters and documents; collecting and analyzing information; initiating telecommunications.

• Maintains executive's appointment schedule by planning and scheduling meetings, conferences, teleconferences, and travel.

• Represents the executive by attending meetings in the executive's absence; speaking for the executive.

• Welcomes guests and customers by greeting them, in person or on the telephone; answering or directing inquiries.

• Maintains customer confidence and protects operations by keeping information confidential.

• Used business tools such as MS office, Ms access, irms, FDM4, Paycom, etc

• Produced detailed reports and analysis.

• Completes projects by assigning work to clerical staff; following up on results.

• Prepares reports by collecting and analyzing information.

• Secures information by completing database backups.

• Provides historical reference by developing and utilizing filing and retrieval systems; recording meeting discussions.

• Maintains office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; evaluating new office products; placing and expediting orders for supplies; verifying receipt of supplies.

• Ensures operation of equipment by completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques.

• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; and participating in professional societies.

• Contributes to team effort by accomplishing related results as needed

Customer Care Representative United Bank of Africa 2015-2017

● Maintain call records and meet turnaround time.

●Receive large incoming calls and make outbound calls.

●Submit claims to insurance.

●Process company's response to claims .

●Worked with external agencies to fill personnel vacancies.

●Conducted synchronization meetings and briefings for senior staff and subordinate units

●Developed operating plans and objectives commensurate with organizational goals.

●Processed personal loans and short-term loans for retail customers.

●Maintained customer-banking relationships with existing customers to ensure target deposits goals.

●Aided in conflict resolution

● Documented and reviewed the weekly branch performance on priority products.

●Cross-Selling of Banks Product to walk-in customers

●Monitored daily activities on accounts.

●Generate inventory records.

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