Technical Support Information Systems

Karl Groening

Austin, Texas ***** 512-***-**** ******@*****.***

100% Remote Only

Education:

● Associates in Computer Information Systems (CIS), Texas State Technical College

(TSTC), Waco

● Academy of Arts (AAI), Austin

Certifications:

● A+ CompTIA

● Apple Certified Hardware and Software Repair

● Currently working on CEH and AI Modeling for LLM from NVIDIA Skills:

● Extensive experience in technical support and network administration

● Proficiency in various software hardware platforms: NCR, Win POS7, ISS45 V7/V8, IBM OS 4620, Toshiba, Ace, etc.

● SQL and Python for database programming.

● Experience working with Multi-OS Server environments.

● Expertise in Unix servers (Redhat, OSX, HP-UX)

● Knowledge in Luna and XML languages.

Work Experience:

Website Administrator/Server Administrator - Self Employed - current

● Managing web hosting and design services while continuously working towards acquiring multiple certifications.

Technical Support II Dover Fueling Solutions (03/2017 - 09/2023)

● Led night operations for prompt issue resolution, supporting all Wayne pump and register systems (NCR, Fujitsu, IBM among others).

● Advanced network support through the creation of custom tools for network mapping and programming.

● Pioneered database programming using SQL and Python, automating large-scale network operations.

Service Tech Lead Truno Retail Solutions (01/2015 - 02/2017)

● Coordinated and supervised teams, responsible for the repair, sales, and maintenance for multiple point-of-sale systems.

● Successfully managed inventory for the Austin storage facility.

● Rendered reliable on-call support for Truno installation issues. Junior Network Administrator Security Management Services (09/2012 - 01/2015)

● Orchestrated management and organization of a Multi-OS Server environment.

● Led migration of Win2K servers to IIS 6.0, revamping SQL Engine in the process.

● Administered Active Directory for a large client base, ensuring optimal system access and security.

Help-Desk Support Blizzard

● Excelled in in-game support at Austin help-desk, solving a diverse array of software issues.

● Assisted users in driver updates, system configurations and troubleshooted software bugs.

● Contributed towards the setup of an internal Wiki system for a robust support documentation.

Field Service Tech Worldwide Environmental Products

● Demonstrated adeptness in repairing and supporting computerized environmental equipment.

● Diagnosed and resolved automotive diagnostic emissions testing issues, becoming a problem-solving specialist.

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