May Be Customer Account

Use the One DHS Customer Portal to Link

Your Case and Upload Verification Documents!

The One DHS Customer Portal is an online tool that allows SNAP and Families First Customers to use a phone, computer, or tablet to: Follow these steps to create a One DHS Customer Portal account: 1. If you do not have a One DHS Customer Portal Account, create one by visiting OneDhs.Tn.Gov. Select the option to Create an Account and follow the prompts. 2. You will be asked to enter an email address and password to set up your account. You will also be asked to verify your email address by logging into your email account, finding the TDHS confirmation email, and clicking the link in the email to verify that the email address belongs to you. 3. Once you return to the One DHS Customer Portal, you may be asked to verify your account using personal information. After answering the secure identity verification questions, you will be directed to the main page of the One DHS Customer Portal. Now you can follow steps to link your case, before uploading verification documents.

To upload verification documents or manage your case in the portal, you must link your case to your One DHS Customer Account. Not linking your case may delay processing times. 1. To link your existing SNAP (formerly known as food stamps) or Families First (TANF) application/case, select the Benefits Dashboard from the top menu. From the left My Benefits menu, select Link SNAP/Families First Case.

2. From the Link SNAP/Families First Case page, read over the information, then enter your case number. Case numbers may be found on the home page of the Benefits Dashboard, or on any notices that you have received from TDHS. If after looking for it on the portal or notices, you do not have your case number, a TDHS representative can assist you.

• Apply for benefits

• Upload, submit, and view required

verification documents

• Check your case status

• Access to your case details

• Update household and contact information

• File Appeals

• Find answers to frequently asked questions through Knowledge Base Articles

• One DHS Contact Center: 833-772-TDHS (8347)

• Family Assistance Service Center at 866-***-**** Follow

@TNHumanServices

08252023

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