Customer Service Store Manager
Resume:
REGINA FRY
Vancleave, MS
*************@*****.***
Summary of Qualifications
Result- oriented professional and highly motivated with over 10+ years as a high-volume retail store manager, I excel in driving operational efficiency and achieving sales targets. I am adept at enhancing customer service standards to ensure exceptional satisfaction levels. My expertise includes strong leadership in team development, financial management, and strategic planning to optimize profitability and maintain compliance with company standards.
Skills
Customer Services
Operations Management
Team Leadership and Development
Sales and Revenue Growth
Inventory Control Mgmt.
Financial Management (P&L, Cash Flow)
Strategic Planning
Policy Procedure Adherence
Work Experience
Manager
08/2022 -07/2024
Dollar General
Ocean Springs
Provide remote leadership in customer service initiatives, fostering a culture of excellence.
Recruit, select, and retain qualified employees ensuring compliance with federal and state labor laws and company policies.
Conduct remote training sessions and performance evaluations for employees, addressing gaps and providing counseling as necessary.
Analyze operating statements to identify business trends, opportunities for expense control, and strategies to minimize shrinkage.
Monitor inventory levels and order stock to meet or exceed in-stock targets, ensuring adherence to seasonal and inventory management plans.
Store Manager
2010-2022
Southern Oil Company
Gulfport, MS
Managed day-to-day operations to maximize sales and profitability, including ordering, scheduling, training, and supervising employees.
Ensured the store provided exceptional customer service, meeting or exceeding company standards and customer expectations.
Conducted regular price surveys and executed price changes promptly to remain competitive.
Supervised and coached direct reports, conducted performance reviews, and ensured adherence to store policies and procedures.
Assistant Manager
2003-2010
Sprint Mart
Jackson, MS
Implemented a customer service program that tripled net profits in four months, demonstrating strong leadership and motivational skills.
Managed daily cash flow, bank deposits, and credit card transactions with a focus on accuracy and accountability.
Procured stock and merchandise, coordinated inventory management, and handled payroll for 8 employees.
Operated cash register, credit card processor, and managed gasoline monitors to ensure smooth operations.
Education
Mississippi Delta Community College- Business Administration
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