Customer Service Green Bay
Resume:
Brigette Pena
I’m dedicated to being dedicated to others
Green Bay, WI 54304
**********@*****.***
Efficient and experienced caregiver with 5 years of experience in caregiving roles. Proficient in managing shifts, providing customer service, and ensuring client needs are met in a compassionate and caring manner. Possess a strong background in food service, customer support, and administrative experience. Willing to relocate to: Green Bay, WI - Green Bay, WI - Ashwaubenon, WI Authorized to work in the US for any employer
Work Experience
Shift Manager
Arby's-New Franken, WI
May 2018 to July 2019
Open the store and complete all opening and prepping duties along with the manager duties such as paper work taking temperatures of all required items inventory counting the tills and safe deposits overseeing shifts and placing people in their shift positions talking crew members into and out of positions also inform all crew members on any new updates or specials or coupons or LTOs going on at that time and solving issues in an appropriate professional manner
• Managed a team of XX hourly employees, ensuring efficient and effective operations
• Developed and implemented employee training programs to improve performance and customer satisfaction
• Monitored labor costs and scheduling to optimize staffing levels and control expenses
• Implemented new procedures for inventory management, resulting in a XX% reduction in stock discrepancies
• Collaborated with cross-functional teams to develop strategies for improving operational efficiency
• Conducted regular performance evaluations and provided feedback to employees, resulting in improved productivity
• Resolved customer complaints promptly and effectively, maintaining high levels of customer satisfaction
• Implemented safety protocols to ensure compliance with company policies and regulations
• Trained staff on proper food handling procedures, leading to a XX% decrease in foodborne illness incidents
• Maintained accurate records of sales, inventory, and employee attendance using POS systems or spreadsheets
• Implemented cost-saving measures such as energy-efficient equipment or waste reduction initiatives, reducing operating expenses by XX%
Personal Care Worker (PCW)
Clarity Care LLC-Green Bay, WI
September 2017 to March 2018
• Provided personalized care and assistance to elderly clients, ensuring their comfort and well-being
• Assisted with daily activities such as bathing, dressing, grooming, and medication management
• Monitored vital signs and reported any changes or concerns to healthcare professionals
• Implemented individualized care plans based on client needs and preferences
• Aided in mobility support including transferring, lifting, and positioning of clients
• Prepared nutritious meals according to dietary restrictions and assisted with feeding when necessary
• Maintained a clean and safe environment for clients by regularly sanitizing living spaces
• Demonstrated empathy, patience, and compassion while providing emotional support to clients facing health challenges
• Managed medical appointments by scheduling transportation services and accompanying clients to doctor visits
• Maintained accurate documentation of client progress, activities performed, medications administered, etc
• Closely monitored changes in client behavior or condition that may require immediate attention or intervention
• Collaborated with healthcare professionals such as nurses or therapists to ensure coordinated care for clients' overall well-being
• Served as a reliable companion for elderly individuals by engaging in meaningful conversations and recreational activities
• Informed family members about the status of their loved ones' health conditions on a regular basis
• Assisted with light housekeeping tasks including laundry, dishwashing, tidying up rooms
• Fostered a sense of independence among clients by encouraging them to participate in self-care activities whenever possible
• Notified appropriate personnel regarding any safety hazards or equipment malfunctions within the home environment
• Purchased groceries and essential supplies for clients based on their specific needs
• Demonstrated cultural sensitivity when working with diverse populations from different backgrounds or ethnicities
• Attended training sessions and workshops to enhance knowledge of best practices in personal care assistance
• Provided companionship and emotional support to clients experiencing loneliness or isolation
• Assisted with physical therapy exercises as directed by healthcare professionals
• Responded promptly to emergency situations, following established protocols for client safety
• Collaborated with other members of the caregiving team to ensure consistent and high-quality care delivery
• Incorporated infection control measures into daily routines to minimize the risk of illness or infection
• Maintained confidentiality and respected the privacy rights of clients at all times
• Demonstrated strong problem-solving skills when faced with unexpected challenges or changes in client needs
• Supported clients in maintaining a sense of dignity and self-worth through respectful communication and interactions
• Notified appropriate personnel regarding any concerns related to client health or well-being immediately
• Closely followed care plans provided by healthcare professionals, adapting them as necessary based on changing circumstances
• Demonstrated flexibility in work schedule availability, accommodating varying shifts including evenings, weekends, holidays if required
• Fostered a positive working relationship with family members by providing regular updates on client progress or changes observed
• Possessed excellent time management skills while prioritizing tasks effectively within a fast-paced environment
• Aided clients in maintaining personal hygiene standards through assistance with bathing/showering routines
APAC Customer Service Representative
APAC Customer-Green Bay, WI
March 2006 to April 2008
• Provided exceptional customer service by promptly responding to inquiries and resolving issues, resulting in a XX% increase in customer satisfaction
• Managed a high volume of incoming calls and emails, consistently meeting or exceeding the department's average response time of XX minutes
• Built strong relationships with customers through active listening and empathy, resulting in an XX% decrease in customer complaints
• Assisted customers with product selection, order placement, and tracking shipments, ensuring accurate and timely delivery
• Resolved billing discrepancies by collaborating with the finance team, resulting in a XX% reduction in accounts receivable errors
• Utilized CRM software to document customer interactions and maintain accurate records for future reference
• Collaborated with cross-functional teams including sales, marketing, and operations to address complex customer inquiries or issues
• Provided product knowledge training to new hires as part of the onboarding process to ensure consistent service quality across the team
• Implemented proactive measures such as sending personalized follow-up emails or making courtesy calls to ensure customer satisfaction after resolution of their concerns Crew Member/Crew Leader
McDonald's-Green Bay, WI
May 2005 to February 2007
• Provided exceptional customer service by greeting and assisting customers in a friendly and professional manner
• Efficiently operated cash register, accurately handling transactions and providing correct change to customers
• Maintained cleanliness of dining area, ensuring tables were promptly cleared and sanitized for the next customer
• Prepared food items according to established recipes and portion sizes, maintaining high quality standards
• Collaborated with team members to ensure smooth workflow during busy periods, effectively managing time constraints
• Assisted in inventory management by monitoring stock levels and notifying supervisor when supplies needed replenishment
• Followed all safety protocols and procedures to maintain a safe working environment for both staff and customers
• Demonstrated strong communication skills by effectively conveying information about menu items to customers
• Adhered to company policies regarding food handling, storage, preparation, and presentation at all times
• Proactively addressed customer concerns or complaints, resolving issues promptly to ensure customer satisfaction
• Contributed to a positive work environment by fostering teamwork among crew members through effective collaboration
Education
Certification in Medical administrative assistant
Grantham University - Grantham, NH
June 2022 to June 2023
Skills
• Call Center
• Cash Handling
• Computer Skills
• Microsoft Powerpoint
• Microsoft Outlook
• Communication Skills
• Data Entry
• Research
• POS
• Typing (10+ years)
• Communication skills
• Shift management
• Serving
• Phone etiquette
• Microsoft Excel
• Organizational skills
• Food preparation
• Cleaning
• Quick service & fast food restaurant
• Time management
• Team management
• Basic math
• Dishwashing
• English
• Food handling
• Writing skills
• Caregiving
• Microsoft Word
• Laundry
• Home Care
• Medical Records
• Medical Scheduling
• HIPAA (5 years)
• Senior Care
Awards
Award for best customer service
February 2019
I received an award six months in a row while being a manager at Arby’s in new Franken for providing the best customer service out of all of the Arby’s in our district Certifications and Licenses
Certified Medical Administrative Assistant
June 2023 to Present
Assessments
Data entry: Attention to detail — Proficient
October 2023
Maintaining data integrity by detecting errors
Full results: Proficient
Retail customer service — Proficient
October 2023
Responding to customer situations in a retail setting Full results: Proficient
Customer service — Proficient
August 2022
Identifying and resolving common customer issues
Full results: Proficient
Administrative assistant/receptionist — Proficient October 2023
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
I am a single mother of 4 just trying to start my finally after getting out of a terrible long abusive marriage. I do not get help from anyone I am doing this on my own and have been. My children are my biggest motivation and I want a good career I have many skills to offer as well as my professionalism and dedication
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