Data Center Operations

Maurice Crayne

*************@*****.*** 980-***-**** Charlotte, NC

SUMMARY Seasoned IT professional with 15+ years of experience in infrastructure engineering, adept at managing data center operations and network installations. Proficient in hardware/software maintenance, Active Directory, and security administration. Seeking an Infrastructure Engineer role to leverage expertise in server management, troubleshooting, and system optimization.

WORK EXPERIENCE DXC Technologies Salisbury, NC

Analyst II Infrastructure Services May 2024 - Present

• Conduct regular system and network status checks, including server and switch monitoring, and manage access control through badge and biometric systems for data center security.

• Perform equipment installation, moves, additions, and changes (IMAC), and execute periodic facility inspections to identify and address equipment malfunctions or discrepancies.

• Monitor and respond to data center infrastructure alerts using tools like BMC Control and SolarWinds, and oversee scheduled maintenance of critical systems including UPS and generators.

• Handle change management processes and security policy configurations, ensuring continuous operations during staff absences and provisioning server, network, and user access as needed.

Pyramid Consulting Lexington, NC

IT Field Technician Feb 2024 - Mar 2024

• Delivered comprehensive on-site technical support and customer service to end-users, ensuring high satisfaction levels through effective communication and problem-solving.

• Conducted thorough testing of workstations and peripherals using Epic software to verify correct printer mappings and device functionalities, enhancing system reliability.

• Accurately documented inventory, hardware deployment, and test results, facilitating swift resolutions to system failures and maintaining consistent service quality.

• Managed the imaging of thin clients and iPhones, as well as the transportation of IT equipment to offsite clinics, utilizing industry-standard tools for planning and evaluation.

Xoriant Charlotte, NC

Infrastructure Operations Engineer Apr 2023 - Dec 2023

• Coordinated IT projects from initiation to closure, adhering to best practices in project management and establishing a framework to meet customer needs and assess satisfaction.

• Led the upgrade of an Electronic Medical Records (EMR) system, defining project scope, leading cross-functional teams, and communicating with stakeholders to ensure successful implementation.

• Managed a suite of 420 servers across multiple sites, overseeing Data Center operations, equipment consolidation, and migration to HP blade systems.

• Collaborated with internal security teams on IT assignments, participated in post-implementation reviews, and developed project documentation, including plans and risk assessments.

Partner in Tech/Diebold Charlotte, NC

ATM Security Engineer Sep 2022 - Jun 2023

• Diagnosed and resolved ATM malfunctions, including hardware failures and communication errors, ensuring reduced downtime and prompt restoration of services.

• Maintained ATM compliance with industry regulations by efficiently updating software and applying security patches to protect against fraud.

• Documented service activities with precision and collaborated with support teams to achieve timely resolution of service tickets and maintain client satisfaction. Artech Charlotte, NC

IT Workstation Support Specialist Oct 2021 - Sep 2022

• Diagnosed and remedied a range of system malfunctions for hardware, software, and mobile devices, ensuring consistent functionality and user support.

• Partnered with Cyber Security, Asset Management, and Legal teams to facilitate system patching, uphold network integrity, and ensure compliance with regulations.

• Engaged in a key migration project, transitioning client systems from Windows 2003 to Server 2012, enhancing system reliability and performance.

• Managed Active Directory user provisioning and supported end-user inquiries in collaboration with the Enterprise Help Desk, documenting all processes for future reference.

Park Place Technologies Charlotte, NC

Lead Field Service Engineer Nov 2016 - Jun 2021

• Delivered on-site diagnostic and analytical support, adhering to Service Level Agreements for effective customer assistance.

• Conducted in-depth hardware service, testing, diagnostics, and system analysis, resolving complex issues in storage area networks and system configurations.

• Specialized in configuring and maintaining SPLUNK devices to bolster system monitoring, security, and data analysis capabilities.

• Managed inventory records for data center equipment, ensuring asset tracking and timely component restocking, and documented all service activities for transparency. Smartsource Charlotte, NC

Data Center Technician May 2015 - Mar 2018

• Managed the configuration and installation of servers and network components, maintaining optimal performance and ensuring scalability.

• Conducted server decommissions, printer and switch installations, and data migrations, while monitoring network performance with specialized tools.

• Configured and maintained Avaya and Cisco Phones to meet performance, security, and compliance standards, and documented all data center operations. Advantage Resource Charlotte, NC

Field Technician Jul 2015 - Jan 2018

• Conducted server decommissioning and data migration with minimal downtime, maintaining compliance with security standards.

• Managed PC upgrades and Windows 7 deployment, improving system reliability and security across the organization.

• Configured and maintained Avaya and Cisco telephony systems, ensuring high standards of communication performance and security compliance. Bank of America Charlotte, NC

ATM Network Support Technician Jan 2016 - Dec 2017

• Conducted thorough diagnostics to identify and address hardware and software issues in ATM machines, ensuring their optimal performance.

• Provided on-site diagnosis and resolution of ATM-related issues, minimizing operational disruptions for clients.

• Utilized specialized tools to accurately pinpoint and rectify a spectrum of malfunctions, from worn card readers to connectivity glitches.

Artech Charlotte, NC

Field Technician May 2013 - Dec 2016

• Installed, configured, and maintained server hardware and operating systems, ensuring optimal performance and reliability.

• Deployed desktop computers, customized configurations to meet user needs and organizational standards, and facilitated software installations.

• Troubleshot and resolved printer and hardware connectivity issues, effectively diagnosing problems and performing repairs to maintain system operations. Connectivity Wireless Charlotte, NC

Installation Technician Dec 2015 - Feb 2016

• Configured and installed hardware components, ensuring optimal equipment placement and functionality through thorough site assessments.

• Managed cable installation and routing, prioritizing neatness and organization to maintain system integrity and safety standards.

• Performed detailed testing and quality assurance on all installed equipment, diagnosing and resolving technical issues to ensure client satisfaction. US Postal Service Charlotte, NC

Installation Technician Sep 2013 - Apr 2014

• Configured and deployed computer systems, peripherals, and software, maintaining compliance with organizational policies and user specifications.

• Delivered technical support for hardware and software issues, executing efficient problem-solving to reduce user downtime and conducted routine PC maintenance to enhance system performance.

Bluemile Network Charlotte, NC

Data Center Technician/Noc Engineer Mar 2012 - Aug 2013

• Managed meticulous documentation of asset changes and implemented rigorous cable labeling practices to facilitate swift identification and troubleshooting.

• Executed server installations, rack and stack procedures, and efficient planning of server cabinet layouts for optimized physical connectivity and cable management.

• Utilized Remedy ticketing system for incident management, escalated issues for resolution, and handled break/fix scenarios to minimize service disruptions. EDUCATION Gibbs College

Associates Applied Science, Computer Networking

Administration

Montclair, NJ

CERTIFICATIONS AWS Certified Solutions Architect - Associate, Amazon Security +, CompTIA

Network +, CompTIA

AZ-900, Microsoft

SKILLS Network Installations • Troubleshooting • Hardware/Software Installations • Active Directory • Customer Satisfaction • Cisco Client Management • Security Administration • End User Management • Netware Utilities • Secure Ace Management • High-Speed Access

• Ethernet • Networking • Dell Servers • IBM Servers • HP Servers • Sun Servers • Dell/Hp Laptops • Linksys and Netgear Routers • SecurID • Cisco Switches • Arista Switches • PKI Encryption Tokens • 80GB DLT Tape Drives • All Microsoft Operating Systems • Microsoft Office 365 • SolarWinds • Unix • Call Logging Applications (Siebel) • Mac OS X • Batch Scripting • Ghost • Robocopy • BMC Control • End Point Security Encryption

• Putty • VMware • Data Domains • Python • Jira • SQL • Google Docs Suite • NetSuite

• Remedy • Cisco IOS • Cisco OEM Grid • ServiceNow • FortiManager • FortiAnalyzer • Nexus • Visual Studio Code • Azure • Problem Solving • Team Collaboration • Continuous Integration/Continuous Deployment (CI/CD)

Contact this candidate