Customer Service Information Technology
Resume:
SKILLS
Ability to communicate intricate instructions and ideas.
Ability to explaining complicated technical processes and systems. Comfortable speaking with clients,
manufacturers or other office staff and translate
complex information into layman's terms.
EXPERIENCE
Desktop Deployment Tech Revival Technology LLC
Windows 7/10, imaging, data migration, and End User support experience required
Customer service attitude is a must
Ability to troubleshoot, test, and repair desktop/laptop computers
Industry certification is a big plus
Certified IT Engineer HP
Exceptional Customer Service and relationship building. Travel within a radius of up to 125+ miles daily in a specific route
Understand AC/DC and backup power concepts.
Familiar with various operating systems (e.g. - Windows OS, OSX, Linux/Unix)
Manage triage, troubleshooting and resolution to client scope on IT equipment.
Occasionally works at heights of 20’ to 25’, lift
equipment training provided.
Document efforts, issues and resolutions, close
cases/tickets daily.
Experience in copper and fiber cabling and various terminating connectors.
Insight to POS, PC, Printers, Thin Clients, AP’s, Servers. OBJECTIVE
Talented information technology
specialist in search of a Senior IT position
at [company name] where my
numerous years of technical and team
management skills can help improve
existing processes for handling IT
requests and efficiently accomplishing
various technical projects.
eutiquiogo@g
mail.com
LinkedIn URL Twitter handle
2
Field Service Tech Compucom October 2021 –
February 2023
• Effectively communicates with customers,
management, peers, and team members on a timely
basis
regarding status of work, potential problems, customer / store management satisfaction, and to seek.
advice and assistance
• Has ongoing rapport with store managers and client executives and performs scheduled & unscheduled
visits with customer management
• Performs retail store systems & product problem
determination utilizing the maintenance package,
diagnostics, reference documentation, service aids, system tools
• Uses established procedures and/or instructions for repetitive and/or routine work, works on tasks
individually or as a part of a team and aids less
experienced Service Technicians
• Operates territory efficiently and/or performs technical services in a complete, quality and timely
manner to meet customer commitments and minimize
disruptions to the customer's operation.
• Flexibility to work fair-share of overtime and weekends as necessary
EDUCATION
A.A.S in Computer Cyber Science 2012 Charter
College
References upon request
EXPERIENCE
IT Call Center troubleshooting user
issues remotely.
Installs and upgrades to software and
regular maintenance to personal
computers and systems.
Handle customer interactions in an
accurate, effective and timely manner,
and articulate ideas in clear & concise
reports.
Attention to quality, including accurate
documentation of work completed.
Able to work productively with little
supervision.
Able to physically move computers
and associated hardware.
Windows workstation hardware and
software
Workstation imaging techniques and
software
MS Office and Internet Explorer
Networking
Infrastructure systems architecture
concepts, configurations and
standards.• Cisco Switches
• Cisco Firewalls
• NetApp Storage
• Trellix/McAfee Cyber Security
Devices
• OWL Data Diodes
• VMWare
• Windows Servers (Active
Directory, DNS)
Project Management
DCS experience
Contact this candidate