Customer Service Call Center
Resume:
Alberta Watkins
Avondale, Arizona *****
****************@*****.***
Call Center Representative versed in customer support in high-call volume environments. Superior computer skills and telephone etiquette. Motivated customer service specialist with over 1 year of retail experience in a fast-paced, team-based environment.
Friendly Sales associate adept at working in diverse retail and customer service environments. Fast food professionals focused on greeting all customers in a friendly, welcoming manner. Seeking added responsibilities to help restaurant operations run smoothly.
Food service worker with exceptional interpersonal skills. Reliable, punctual, and works well under pressure.
Self-motivated Inside Sales Representative with excellent verbal and written communication skills and strong computer experience.
An ambitious student with excellent research, time management, and problem-solving skills Willing to relocate: Anywhere
Work Experience
Claims Processor
Charles Schwab - Phoenix, AZ August 2021 to November 2022
•Customer Service
•Data Entry
•Handling Customer/Clients over the phone
•Updating Existing Accounts
•Customer Correspondence
•MS Suite: Word, Excel, Outlook
•General PC Skills
•Flexible
•Financial Services Experience Preferred
•Ability to Network, Research & Resolve Client Operational Issues
Customer Assistance Specialist
Computershare
April 2019 to August 2020
•Answer inbound collection calls
•collect on current up to foreclosure account • outbound call to collect
•manage escrow account
Bankruptcy Specialist Ditech Financial LLC - Tempe, AZ March 2017 to April 2019
•Answer inbound collection calls
•collect on current up-to-foreclosure account • outbound call to collect
•manage escrow ac Count
•Spoke with an attorney
•SPOC (specific point of contact)
Customer Service Representative Macy's Credit and Customer - Tempe, AZ May 2016 to March 2018
Answer Inbound Calls
Grant Credit & Review Credit Applications
Answer Incoming Calls from customers about problems on current Macy’s accounts Answer Calls from Macy’s and Bloomingdale’s Employees about account
Assistant Manager
Maxicare Home Health Agency - Phoenix, AZ August 2015 to March 2016
Filed Clients Paperwork
Answered phone calls Set Home Health Visits assist with Billing & Coding
Education
Bachelor Health Administrator
Ashford University San Diego-2018
High school diploma
Metrotech - Phoenix, AZ 1993
Skills
•Escrow
•Cold Calling
•Mortgage Servicing
•Accounts Receivable
•Computer Skills (6 years)
•Customer Service (6 years)
•Call Center (6 years)
•Collections (6 years)
•Data entry (3 years)
•Claims
Contact this candidate