Customer Service Team Members
Resume:
Malachi Reed
Jackson, MS
********@*****.***
Results-focused within the Marine Corps with strengths in delegating and teaching. Proactive leader with strengths in communication and collaboration. Proficient in leveraging planning skills and keeping accountable of gear and personnel. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Work Experience
Enlisted Marine
United States Marine Corps - Jacksonville, NC
July 2019 to Present
• Responded immediately to routine and critical accidents, incidents and other emergencies.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Juggled multiple projects and tasks to ensure high quality and timely delivery.
• Demonstrated self-reliance by meeting and exceeding workflow needs.
• Demonstrated leadership by making improvements to work processes and helping to train others.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Improved operations by working with team members and customers to find workable solutions.
• Motivated and encouraged team members to communicate more openly and constructively with each other.
• Handled all delegated tasks, including filed ops and lower level ranked marines in training.
• Kept team on track by assigning and supervising their activities and giving constructive feedback. Education
High School Diploma
Callaway High School - Jackson, MS
May 2019
Skills
• Managing safety gear
• Training & Development
• Event sequencing
• Team building
• Conducting risk assessments
• Work ethic
• Personnel mentoring
• Critical thinking
• Storage procedures
• People skills
• Report writing
• Multitasking
• Reviewing records
• Supervision
• Communication
• Load & unload
• Assembly
• Heavy lifting
• Driving
• Customer service
• Typing
• Conflict management
• Training & development
• Mentoring
• Leadership
• Supervising experience
• Automotive repair
• Quality control
• Analysis skills
• Cash register
• Project management
• Cash handling
• Management
• Computer Networking
• Military Experience
• Mechanic Experience
• Vehicle Maintenance
• Mechanic experience
• Mechanical knowledge
• Mechanical knowledge
• Alignment
• Automotive diagnostics
• Computer skills
• Computer networking
• Schematics
• Time management
• Maintenance management
• Data entry
• OEM
• Warehouse experience
• Math
• Communication skills
• Basic math
• Inventory management
• Organizational skills
• Dealership experience
Certifications and Licenses
Driver's License
July 2023 to January 2028
ASE Certification
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