Customer Service Non-Profit

Patrick O. Walker

Cell: 682-***-**** or Home:*

Email: ********************@*****.***

Marginal Summary - Offers the maturity and self-disciplined work ethics to prioritize tasks, control multiple projects and provide effective security and community support, all while courteous to all mankind.

§Strong customer service orientation, exemplifying one’s Mission Statement

§Ability to facilitate progressive change, following directions and continually improving

§Clear and effective oral and written communications skills

§TN F-Endorsement

§Armed Guard

§City of Memphis Volunteer

Work History

Clean Memphis, Memphis, TN January 2015 – PRN

Work Line Monitor/Transporter

§Supervises 5 worker

§Community Planning

§Coordinates weekly visits

§Secure detainees

§Drive 15-passenger van

Project Green Fork, Memphis, TN February 2015 – Currently Employed

Sweep Coordinator

§Transporter

§Work closely with City of Memphis and Shelby County Manage Inmates pick-up and drop off

§Secure General Public

§Oversee 200 + Community Cleaning Sweeps with low level crime inmates

§High Profile Areas

§Manage to keep interstates, exit ramps and streets beautiful with Workers

Mark H. Luttrell, Shelby County Tennessee Correctional Facility, Memphis, TN Mar 1989 – April 2014

Retired Transporter

§Secure all detainees

§Transport offenders via passenger vehicles and busses to various destination (jail, medical offices & courts)

§Holds custody of convicted felons

§Secures responsibility of weaponry & fragile equipment

§Plans & Executes the run

§Plans emergency & escape procedures

§Obtains possession of clearance and all necessary travel documents

§Determine the amount of constraints

§Makes contact with federal, state, and local law agencies

§Escorts offender to sites all while securing the public surroundings

§Responsible for the protection of the public, which may include a “shakedown”

§Assures the appropriate respond with use of firearms that might even result to a force of death

§Performs a variety of marginal duties not listed, to be determined and assigned as needed

Deputy Jailer/Corrections Officer

§Attended pre-service training programs at the TN Department of Criminal Justice (TDCJ) Correctional Training Academy and receives on-the-job training while working with experienced correctional officers at the assigned facility

§Recorded master inmate location counts

§Observed for signs of disorder or tension and report such observations to a higher authority

§Prevented the introduction of contraband into the institution

§Instructed inmates and maintained control in areas such as the inmate food service area, auditorium

§Maintained control and discipline including use of physical restraint and restraining devices; prevented the introduction of contraband into the institution

§Supervised the issuance of clothing and other personal effects to inmates

§Periodic patrolled either inside or outside the institution to ensure the security and integrity of the institution

§Responded to emergencies, including climbing stairs and ladders while searching for escaped offenders, hearing calls for and calling for help, giving first-aid at the emergency site, carrying an injured or unconscious offender or employee to various distances for safety, up or down stairs and ladders; applied force and deadly force, including the use of chemical agents and firearms to control offenders

Education

State Tech, Macon Cove Campus, Memphis, TN

General Educational Courses 1984 -1986

Northside High School, Memphis, TN

High School Diploma/College Prep – 1983

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