Experienced Customer Service Representative

BARBARA SANON

323-***-**** BARBARASANON**@GMAIL. COM

CUSTOMER SERVICE EXPERIENCE

Chase Bank – Tampa, FL January 2002 – February 2005 Retention Customer Service Representative / Correspondence & Research Call Center Representative

• Answered over 100 calls a day at Chase Bank call center to update customer accounts, reconcile late fees, processed credit card payments, processed balance transfers and handled any account security concerns.

• Offered customers incentives to retain business by informing customers of bank programs and benefits.

• Resolved all escalated calls regarding unpaid merchant disputes, non-receipt of purchased items and all other concerns.

• Provided excellent customer service while receiving stellar reviews from Quality Assurance department & supervisors. EXPERIENCE

Edible Arrangements, Corporate Headquarters – Atlanta, GA August 2023 – June 2024 Manager

• Led all cross functional team meetings & managed all office marketing calendars.

• Established and successfully conducted internal audit of brand identity across all internal teams.

• Acted as liaison across all teams including research, e-commerce, paid media, as well as agency partners and franchisees.

• Conceptualized, created and managed an internal landing page to ensure brand alignment amongst all departments. Hulu – Santa Monica, CA June 2022 – June 2023

Manager

• Organized & managed content, booth presentation, audience interaction and all aspects of Disney’s annual D23 fan exposition at Disneyland resulting in over 80,000 fan attendance.

• Scheduled and managed recurring presentations for all internal teams.

• Managed high-visibility marketing calendars.

• Schedule ad sales for Disney+, Disney Ad Sales, ESPN, Freeform, ABC, National Geographic, and FX networks. The Walt Disney Company – Burbank, CA September 2019 – June 2022 Associate

• Organized and led all cross functional meetings.

• Distributed strategy briefs, highlights, and recap decks to align teams on brand objectives for Encanto film campaign.

• Reviewed and approved creative assets to maintain brand integrity while managing all communication across teams.

• Documented and distributed pricing and key dating milestones for all calendar quarters.

• Managed all screenings for multiple departments ensuring film assets, security, guest list and venues were confirmed. 20TH Century Fox – Los Angeles, CA September 2016 – September 2019 Coordinator

• Secured meeting rooms, audiovisual equipment and led cross-functional & retail meetings for international territories.

• Managed budget and maintained budget spreadsheet for all department spend.

• Organized all aspects of annual in-person conference of all company international territories including Japan and France. SKILLS

• MS Suite, Salesforce, Airtable, Monday.com, SAP, Concur, Google Docs, Slack, Call Center; Fluent in French. EDUCATION

Columbia University, New York, NY - Master of Fine Arts, Writing New York University, New York, NY - Bachelor of Arts, International Studies (Minor in French)

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