Customer Service Business Development

OBJECTIVE: Leveraging my extensive background in business development, customer service and sales within a dynamic organizational setting, dedicated to enhancing overall customer satisfaction through effective issue resolution and the implementation of customer-focused strategies for contribution to a company committed to a customer-centric approach.

QUALIFICTION SUMMARY

20+ years of proven success in sales and sales management across diverse sectors, showcasing expertise in marketing, business development, strategic planning, project management, and client relationship and retention.

Consistent track record of driving B2B sales, managing portfolios ranging from several million to hundreds of millions of dollars annually, with a focus on surpassing sales objectives and optimizing revenue generation.

Exemplary performance in highly competitive markets, employing technology and superior customer service strategies to significantly increase client retention.

Demonstrated proficiency in providing exceptional customer service, ensuring client satisfaction through effective communication and problem resolution.

Accomplished in recruiting, training, and managing high-performing sales teams, driving them to surpass sales goals on both regional and national levels.

Proficient in budget management and financial reporting, ensuring efficient resource allocation and contributing to overall business success.

QUALIFICATION EXPERTISE

Strategic Leadership

Leadership Training & Development

Customer Relationship Management

Client Retention Strategies

Business Planning and Development

Cross-Functional Collborations

Energy Transactions Management

Data-Driven Decision Making

Market Modeling & Strategy Development

Market Analysis & Opportunity Identification

Budgeting & Forecasting

Revenue Projection & Assessment

WORK EXPERIENCE

Gold Star Energy National Energy Brokerage May 2015 to Currently

Sales Manager

Led a high-performing sales team at Gold Star Energy, consistently surpassing monthly and quarterly sales targets and fostering a culture of innovation in sales techniques.

Developed and executed strategic sales plans, incorporating innovative approaches that resulted in a substantial increase in revenue for the National Energy Brokerage, exceeding industry benchmarks.

Cultivated key client relationships, integrating innovative solutions into negotiations and deal closures, setting new standards for client satisfaction within the energy brokerage sector.

Implemented comprehensive training programs that not only enhanced product knowledge and sales skills but also integrated innovative technologies and methodologies, positioning the team ahead of industry standards.

Conducted thorough market analysis, utilizing innovative data analytics tools to identify emerging trends, competitor strategies, and customer needs, ensuring the team proactively adapted to industry changes.

Established robust sales performance tracking systems with a focus on innovative metrics, using cutting-edge analytics to optimize strategies and surpass performance benchmarks.

Collaborated with marketing, operations, and finance teams, introducing innovative cross-functional initiatives that enhanced coordination and alignment of sales efforts with overall business objectives, setting new benchmarks for efficiency and effectiveness.

TTI Efficiency Jan 2015 – May 2015

Sales Manager

Led strategic account management in the OH and PA markets, identifying and cultivating relationships with new commercial clients to expand market presence.

Successfully recruited and trained a high-performing sales team, surpassing company goals and fostering a culture of excellence within the team.

Pioneered the development of innovative energy solutions for commercial clients, addressing their unique needs and contributing to overall client satisfaction and retention.

Established and executed a comprehensive roadmap of success, setting measurable goals and performance metrics to guide the sales team towards exceeding targets.

Fostered cross-functional collaboration, ensuring seamless execution of energy solutions and optimizing operational efficiency through engagement with internal departments.

Achieved consistent results by exceeding sales and performance targets by implementing data-driven decision-making processes for continuous improvement and strategic adjustments.

Freedom Energy /National Energy Supplier, Pittsburgh PA July 2009- Jan 2015

Regional Sales Manager

Drove the expansion of commercial client portfolios by achieving a remarkable 90% client retention rate, showcasing a commitment to maintaining and nurturing relationships with clients through both short and long-term agreements.

Successfully recruited, trained, and managed a sales team that consistently exceeded company goals, contributing to the overall success and growth of the organization.

Spearheaded the creation of tailored energy solutions for commercial clients, demonstrating a deep understanding of their needs and fostering sustainable, long-term partnerships.

Operated strategically across 17 de-regulated states, with a primary focus on the Pennsylvania and Ohio markets, selling over 40,000 new clients and facilitating the switch of over 3,000,000,000 kWh.

Achieved a monthly average of over 60,000,000 kWh in sales, setting a national record for sales performance during the tenure at Freedom Energy/National Energy Supplier.

Created and executed a comprehensive roadmap of success for the sales team and newly developed sales managers, providing a clear path to achieve and surpass targets, contributing to overall organizational success.

Countrywide Financial May 1999 – Sept 2008

Regional Sales Manager

Effectively managed a three-state sales territory and national accounts, consistently achieving high levels of sales performance and customer satisfaction.

Recruited, managed, and mentored a dynamic regional sales team of 65+ account executives, administrative, and office support personnel, fostering a well-balanced, diverse, and focused team through motivational strategies and leadership training.

Successfully converted a low-producing office into one of the top 5 offices among 54 locations, highlighting strategic acumen and results-driven leadership.

Averaged record-breaking monthly sales exceeding $200 million, showcasing a commitment to surpassing expectations and driving outstanding results.

Meticulously tracked sales volumes, revenues, and profits using a proprietary computer program, ensuring a data-driven approach to decision-making.

Conducted monthly performance evaluations, focusing on identifying and resolving deficiencies that could impact sales production goals or job proficiency requirements.

Played a pivotal role in managing branch profitability, revenue streams, and customer satisfaction levels, contributing significantly to the overall success and growth of the organization.

Countrywide Financial May 1997 – April 1999

Account Executive

Developed and managed a successful new sales territory in Western PA, achieving rapid growth from $0 to $22 million in monthly sales within 15 months.

Oversaw corporate marketing functions, including product management, promotion, and market research, contributing to the overall success of the organization.

Originated and sold over 300 loan products, targeting diverse client segments such as homeowners, realtors, builders, and investors.

Maintained a remarkable average of over 200 monthly closings, showcasing consistent productivity and success in the lending and real estate markets.

Cultivated B2B relationships, forming new partnerships and establishing a steady referral base for sustained business growth.

Established a network of high-performing business partners and provided training on proprietary web-based lending software.

Safety Plus, Inc., Pittsburgh, PA and KY Sept 1987 – April 1997

Regional Sales Manager & Office Sales Manager

Successfully launched and managed the opening of twenty-five sales offices across the New England region, overseeing the recruitment, hiring, and training of all sales and administrative personnel.

Attained the prestigious rank of #1 nationally in the region for profitability, reflecting effective leadership and strategic management of sales operations.

Excelled as the Office Sales Manager, achieving the notable distinction of #1 Top Producing Salesperson.

Received the prestigious President's Club Award in recognition of multiple sale accomplishments, highlighting exceptional sales performance and dedication.

Maintained a consistent record as the Top Sales Office for an impressive 12 consecutive months, showcasing sustained excellence in sales leadership.

Demonstrated leadership by recruiting, training, and developing a high-performing sales staff of 6, contributing to the overall success of the sales offices.

SPECIALIZED TRAINING/AWARDS

Executive Development Seminar (EDS) Training Certification

Co-developed sales manual for Countrywide National Sales Team

Advanced Sales/Sales Management Training by Jim Rohn, Tom Hopkins, Zig Ziglar, William E. Bailey, and Les Brown

Who’s Who of Nationally Recognized Sales Managers

#1 Top Producing Salesperson

President’s Club Award

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