Customer Service Delivery Driver
Resume:
Dalia Jimenez
Crosby, TX *****
**************@*****.***
Passionate about promoting lasting customer satisfaction by delivering quality service and support. Authorized to work in the US for any employer
Work Experience
Rural Carrier Associate
United States Postal Service-Dayton, TX
May 2024 to October 2024
• Picked up and delivered mail on time each day, taking into consideration weather and road conditions.
• Maintained accurate records of attempted and missed deliveries as required by post office.
• Picked up outgoing mail from letter boxes and in person from customers.
• Pleasantly greeted and engaged customers, assisting with any mail-related issues.
• Delivered mail along established route in rural areas.
• Organized mail ahead of delivery runs for correct routing. Overnight Remodel Associate Temp
Walmart-Liberty-TX
July 2023 to October 2023
• Customer service
• Removed all boxes and related trash from sales floor and processed through compactors.
• Assisted customers by finding items quickly to boost store satisfaction rates.
• Stocked shelves, racks and cases with new or transferred merchandise.
• Operated equipment such as pallet jacks to move heavy boxes.
• Labeled products, rotated stock and fronted merchandise for appealing display.
• Stocked shelves to match planogram images and instructions.
• Followed instructions and safety protocols to prevent accidents and injuries.
• Used variety of hand and power tools to complete tasks.
• Completed tear-down of existing structures to prepare for new construction.
• Stocked, tagged and displayed merchandise as required.
• Organized and detail-oriented with a strong work ethic.
• Collected material and equipment required for assembling process to determine durability of structure.
• Participated in projects requiring assembly of large and small components.
• Planogram(mod)
• Restocking
• Using Pallet jack, scorpions
• Front facing store
• Setting up displays
• Shrink wrapping pallets
• Sweeping cleaning shelves
• Breaking down old shelves and installing new ones
• Moving whole aisles using rope, sliders, scorpions as a team
• Printing labels
Delivery Driver
DoorDash-Crosby, TX
January 2023 to July 2023
• Completed on-time deliveries by choosing best and most efficient routes.
• Delivered packages to customer doorsteps.
• Completed rush deliveries on tight timetables to satisfy customer needs.
• Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
• Managed customer inquiries and complaints in polite and professional manner.
• Took photos to verify package was delivered.
• Made sure order was correct and if substitutions of food was ok to customer if the restaurant did not have what they wanted.
• Calling/texting customer either for gate codes or issues with an order so that they are informed and can make a decision
Delivery Driver
UberEATS-Crosby, TX
January 2023 to July 2023
• Completed on-time deliveries by choosing best and most efficient routes.
• Delivered packages to customer doorsteps.
• Completed rush deliveries on tight timetables to satisfy customer needs.
• Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
• Took photos to verify package was delivered.
• Contacted customer by call or text if I needed a gate code or if there was any issues with their order.
• Made sure order was correct and if restaurant didn't have what they wanted contacting customer to see if they wanted to substitute a certain food the restaurant did not have Customer Service Representative
Family Dollar-Crosby, TX
August 2022 to January 2023
• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Responded to customer requests for products, services, and company information.
• Provided excellent customer care by responding to requests, assisting with product selection.
• Greeted customers entering store and responded promptly to customer needs.
• Restocked and organized merchandise in front lanes.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Stocked, tagged and displayed merchandise as required.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Handled cash with great accuracy and took care to check bills for fraud.
• Responded promptly to requests for assistance, spills and customer inquiries.
• Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
• Stocked designated items on shelves, end caps and displays.
• Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
• Interacted with guests in friendly and knowledgeable way CSR - Customer Service Representative
Circle K-Baytown-TX
January 2022 to June 2022
• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Responded to customer requests for products, services, and company information.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
• Greeted customers entering store and responded promptly to customer needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Helped customers complete purchases, locate items, and join reward programs.
• Restocked and organized merchandise in front lanes.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Assisted customers with returns, refunds and resolving transaction issues.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Answered questions about store policies and addressed customer concerns.
• Upsold additional products and services to customers, increasing revenue.
• Handled cash with high accuracy and took care to check bills for fraud.
• Responded promptly to requests for assistance, spills and customer inquiries.
• Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
• Checked customer identification for alcohol, cigarette, and lottery sales.
• Processed fuel and merchandise transactions by operating POS system with accuracy.
• Followed safety protocols while working, avoiding accidents and injuries.
• Removed safety hazards, soiled items, and trash from customer areas.
• Maintained clean and orderly work station.
• Used POS system to enter orders, process payments and issue receipts.
• Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
• Emptied waste paper and other trash from premises and moved to appropriate receptacles. Education
High school or equivalent in General Studies
Las Cruces High School - Las Cruces, NM
January 2003 to December 2007
Skills
• Typing (10+ years)
• Bilingual
• Cash Handling
• Heavy lifting
• Planograms
• Customer service
• Remodeling
• Pallet Jack
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