General Manager Customer Service

BARRY JONES

*** *********** ****, **********, ** 46385

219-***-**** - ******@*******.***

PROFESSIONAL SUMMARY

General Manager-Outstanding P&L Results and People Skills. Proven success in Leadership, Operational Excellence, and Management Development. Recognized for Team Building, Community Involvement, and Retention of Trained Managers. WORK HISTORY

04/2024 to 10/2024 General Manager

Costas Restaurants – Valparaiso, IN

Responsible for two restaurants, one being an opening. Responsible for hiring and training new staff.

Created all operational structure for the restaurants. Developed new Managers and Leads for leadership roles. Complete P&L responsibilities-Food, Labor, BWL, and controllable costs. Operated under a set budget.

01/2024 to 03/2024 Caregiver

Self Employed Services – Valparaiso

Took care of my elderly ill mother.

05/2021 to 12/2023 Managing Partner

Texas Roadhouse – Crown Point, IN

Responsible for staff of 200.

Full Profit and Loss responsibility,-including Food, Liquor, Labor and Operational Controllable Costs.

Opened 3 Stores for the company.

Opened restaurant with $140,000 average weekly sales. Demonstrated the leadership skills required to operate a high volume operation- including development of new manager candidates and store key positions. 03/2015 to 03/2021 Senior General Manager/Ops Manager Bass Pro Restaurants – Portage, IN

Received superior customer service satisfaction scores for 4 consecutive years. Awarded by company for turnover percentage, total controllable income, and bottom line profits.

Named Training Restaurant for new managers for entire tenure. Named Senior General Manager for the company, responsible for mentoring 3 additional restaurants-overseeing all costs and operational results. 05/2013 to 03/2015 General Manager

Blue Gate Restaurants And Bakery – Shipshewana, IN Responsible for staff of 250 Employees and 7 Managers. Complete P&L responsibility for Restaurant, Bakery, and Banquet operations. Created new operating procedures and training manuals for the Restaurants, Bakery, and Banquets.

Improved retention by improving training standards, initiated an employee mentoring program.

Exceeded 6.5 million in annual sales.

EDUCATION

Bachelor of Arts: Psychology

University Of Kentucky - Lexington

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