Customer Service and Real Estate professional

Alice Chodkowski

*******@*****.*** Delray Beach, FL, US +1-516-***-****

PROFESSIONAL SUMMARY

Skilled customer service professional with over 15 years of successful client services, management and leadership experience.

WORK HISTORY

Real Estate Investor at Coco Capital Investments

October 2022 - Present (2.5 Years)

Analyze properties for purchase and sales

Property management

Negotiate contracts

Customer Service Specialist Collections at Paragon Revenue Group August 2008 - September 2022 (14.5 Years)

Refer unresolved customer grievances to designated departments for further investigation. Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints and .ensure that appropriate changes were made to resolve customers problems. Send invoices and keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Determine charges for services requested, collect deposits or payments, or arrange for billing. Review insurance policy terms to determine whether a particular loss is covered by insurance. Setting up payment plans, inputting and verifying insurance. Bilingual in Spanish.

Prepare customer concessions and Legal/Collection packages – prepare, obtain signatures, send into system, and follow-up that documents are processed. Keep customer contact information current in our systems - phone numbers, fax numbers, and email addresses.

Document all collection activities within FACS Mail Account Activity Log and Microsoft Teams

(notes)

Manage the A/R reserve list to collect all possible balances. Real Estate Agent at Century 21 Laffey Fine Homes and Estates aka as Berkshire Hathaway Laffey Fine Homes and Estates

February 1997 - January 2008 (11 Years)

Compare a property with similar properties that have recently sold to determine its competitive arbitrary market price.

Rent or lease properties on behalf of clients.

Evaluate mortgage options to help clients obtain financing at the best prevailing rates and terms and evaluate clients financial and credit status to determine eligibility for financing. Promote sales of properties through advertisements, open houses, and participation in multiple listing services.

Appraise properties to determine loan values.

Accompany buyers during visits to and inspections of property, advising them on the suitability and value of the homes they are visiting.

Act as an intermediary in negotiations between buyers and sellers, generally representing one or the other.

Inspect condition of premises, and arrange for necessary maintenance or notify owners of maintenance needs.

Answer clients questions regarding construction work, financing, maintenance, repairs, and appraisals.

Review property listings, relevant literature, and attend conventions, seminars, and staff and association meetings, to remain knowledgeable about real estate markets. Advise clients on market conditions, prices, mortgages, legal requirements and related matters. Prepare documents such as representation contracts, purchase agreements, closing statements, deeds, and leases.

Develop networks of attorneys, mortgage lenders, and contractors to whom clients may be referred.

Advise sellers on how to make homes more appealing to potential buyers and present purchase offers to sellers for consideration

Generate lists of properties that are compatible with buyers needs and financial resources. Arrange meetings between buyers and sellers when details of transactions need to be negotiated..

EDUCATION

Nassau Community College -

Graduated 1985-01-01

Information Technology

SKILLS

Excellent Communication, To complete

Teamwork, To complete

Strong Work Ethic, To complete

Consulting, To complete

Customer Service, To complete

Retain customer loyalty, To complete

Negotiate contracts, To complete

Microsoft Office, To complete

Collections, 14 years

Real Estate sales, 13 years

LANGUAGES

English, Native/Bilingual

Spanish, Native/Bilingual

CERTIFICATIONS

Medical Billing & Coding

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