General Manager Customer Service
Resume:
GENERAL MANAGER
DION
LASSITER
CONTACT INFORMATION
*********@*****.***
**** ******** ****** ****, ******, VA
SKILLS
LANGUAGES
English Native
OBJECTIVE
Experienced General Manager with a track record of leading successful teams, driving revenue growth, and implementing strategic initiatives. Skilled in operational efficiency, customer relations, and fostering a positive work culture. EXPERIENCE
GENERAL MANAGER
T House of Hookah. - Present
Oversaw all aspects of a high-traffic tobacco company's day to day operations and strategic management, ensuring seamless business performance. Team Leadership : Managed a team of 50 staff members, providing guidance, training, and performance evaluations. Fostered a positive and collaborative work environment, promoting team cohesion and morale. Sales and Revenue Growth : Developed and implemented effective sales strategies, resulting in a 59% increase in revenue over . Monitored sales trends, identified opportunities for upselling, and introduced new product lines to diversify offerings. Inventory Management : Implemented a streamlined inventory control system, reducing stock discrepancies by over 40% and minimizing product shortages. Conducted regular stock assessments, identified slow-moving items, and adjusted procurement strategies accordingly. Customer Service Excellence : Established and maintained high standards of customer service, resulting in an 80% increase in customer satisfaction scores. Resolved customer inquiries and concerns promptly, ensuring a positive shopping experience. Compliance and Regulation : Ensured the shop's compliance with all relevant local and federal regulations, including age verification and health and safety standards. Developed and implemented employee training programs on compliance issues. Marketing and Promotions : Created and executed effective marketing campaigns to drive foot traffic and increase brand visibility. Collaborated with vendors for joint promotions and events, enhancing community engagement. Financial Management : Prepared and managed the annual budget, consistently achieving or exceeding financial targets. Conducted financial analyses to identify cost-saving opportunities and optimize profitability. SALES EXECUTIVE
Sun Sales.
Organizing sales visits while demonstrating and presenting products establishing new business and maintaining accurate records Attending trade exhibitions, conferences and meetings Reviewing sales performance, negotiate contracts and packages, while aiming and achieving monthly or annual targets. Promotional prospects are excellent - progression can be into senior sales roles or into related employment areas such as marketing or management PHYSICAL SECURITY OFFICER
Masters Security/Watkins Security.
Responsible for safeguarding life and property weekly while using moderate to arduous physical exertion involving standing for prolonged periods, walking and running, climbing stairs or ladders. Physically withstanding exposure to unusual or inclement weather conditions and able to perform assigned duties for any tour of duty consistent with security requirements. Complete preliminary investigations and supplemental reports of thefts, missing property, crimes against persons daily while helping conduct traffic accident investigations and providing traffic control. Raise and lower flags as required, provide access control per post orders; Conducted visitors processing per post orders for over 50 visitors daily. Completed screenings per post orders and conducted patrols per post orders; Operate Command Center per post orders, perform traffic control per post orders, receipt for and safeguard keys per post orders, monitor and operate facility fire alarms, environmental and intrusion detection systems, CCTV, automated access control systems, package and personnel screening systems, communications systems and other devices or facility equipment per post orders.
PHYSICAL SECURITY OFFICER
American Security Programs.
Responsible for safeguarding life and property weekly while using moderate to arduous physical exertion involving standing for prolonged periods, walking and running, climbing stairs or ladders. Physically withstanding exposure to unusual or inclement weather conditions and able to perform assigned duties for any tour of duty consistent with security requirements. Complete preliminary investigations and supplemental reports of thefts, missing property, crimes against persons daily while helping conduct traffic accident investigations and providing traffic control. Completed screenings per post orders and conducted patrols per post orders; Operated the Command Center per post orders, perform traffic control per post orders, receipt for and safeguard keys per post orders, monitor and operate facility fire alarms, environmental and intrusion detection systems, CCTV, automated access control systems, package and personnel screening systems, communications systems and other devices or facility equipment per post orders. PERSONNEL SECURITY CLERK
United States Department of Labor.
Conducted database administration duties and help to ensure data integrity. Develop and run reports using advanced Microsoft Excel functions and data mining tools. Develop interfaces with data sources and create workflows to support business procedures. Ensured compliance with U.S. Government security policies and procedures under the National Industrial Security Program governed by the Department of Defense (DOD) and the policies and procedures governed by the intelligence community (Office of Personnel Management) . Created and maintain Standard Operating Procedures, conduct routine analysis of Federal Security activities, establish and create reports as required. Provide back up support to the intelligence community security program. PHYSICAL SECURITY CLERK
U.S. Department of Labor.
Ensured the accuracy of background checks prior to submission to Division of Personnel Security. Directed and instruct customers/clients with fingerprints while ensuring that customers/clients met all the requirements to obtain a Department of Labor Personal Identification Verification (PIV) Card. Spearheaded the IT and logistical support for the USAccess transition. Monitored and evaluated the system and software during the transition to USAccess from the previous Identicard software regionally and nationally. Monitored and directed guard force, delivered post orders, and maintained building wide security. Reviewed, initiated, and released backgrounds with the Tier system in the U.S. Government Electronic Questionnaire for Investigations Processing e-QIP . Analyzed and reviewed systems, databases, responses to security questionnaires, reports of investigation, law enforcement documents, incident reports, and other source security information that contain personal history and related information associated with a candidate to make suitability, eligibility and adjudication recommendations or determinations. Provided timely responses to inquiries regarding personnel security processes, status of background investigations, verification of clearance levels and self-reported security information. Processed and communicated concise personal security data, related sensitive information, and security requirements in a professional and effective manner. Tracked and updated data into relevant internal and external systems with strong attention to detail.
ASSISTANT MANAGER
No Limit Auto Body . Springfield, VA Jan 2021 - Jul 2023 SENIOR ACCOUNT MANAGER
ClearSky Capital . Lorton, VA Jan 2023 - Present EDUCATION
University of Maryland University College.
University of the District of Columbia.
CERTIFICATIONS & COURSES
CompTIA Security+
Excellent Customer Service and
Interpersonal Skills
Typing - 60wpm
Excellent Telephone Etiquette
Microsoft Office Suite (Word, Excel,
PowerPoint)
Security Plus Certification
Managed daily operations and supervised staff to ensure efficient store performance.
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Implemented sales strategies to achieve revenue targets and increase customer engagement.
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Oversaw inventory management to optimize stock levels and minimize shrinkage.
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Facilitated staff training and development programs to enhance team productivity and morale.
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Developed strategic account plans to increase revenue and foster long-term client relationships.
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Led cross-functional teams to deliver exceptional service and exceed client expectations.
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Implemented successful upselling strategies resulting in a 20% increase in annual revenue.
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Provided customized solutions to address client needs and drive business growth.
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