Customer Service Administrative Assistant
Resume:
JO ANN LINNENKUGEL
Kalamazoo, MI *****
*******@*****.***
Dedicated and detail-oriented Administrative Professional with 15+ years of experience in providing exemplary administrative assistance and support, enhancing office operations, and employing tools such as Microsoft Office Suite.
Highly skilled at revising and updating records retention areas, ordering supplies as needed and maintaining vendor relations. Adept at providing exceptional customer service, training personnel, and managing records.
Work Experience
SR. OFFICE ADMINISTRATOR
FEDEX GROUND-Cypress, TX
April 2017 to Present
• Manage administrative tasks by revising and updating records retention areas, ensuring compliance and accurate record-keeping.
• Process invoices for payment.
• Deliver our "Purple Promise of Superior Customer Service" assisting customers on the phone and in person.
• Assist Engagement Manager/Trainer with employee retention/training. ADMINISTRATIVE ASSISTANT
KROGER, CO-Houston, TX
November 2013 to April 2017
• Enhanced administrative efficiency by developing and implementing whiteboard technique, successfully keeping 5 managers organized.
• Executed administrative assistance to supervisors and managers engaged in management of entire store.
CERTIFYING COORDINATOR/ADMINISTRATIVE ASSISTANT
CYFAIR VOLUNTEER FIRE DEPARTMENT-Houston, TX
August 2003 to June 2013
• Maintained physical and online training records for 300+ volunteers.
• Assisted with the production and implementation of yearly training.
• Tracked training and certification achievement for paid and unpaid firefighters.
• Implemented the new ribbon award system.
Owner/manager
A&L AUTOMOTIVE-Houston, TX
June 1997 to July 2007
Responsible for all administrative functions to include: HR, customer service, vendor relations and daily running of the shop. Processed accounts payable and receivables. Education
Diploma
Spring Branch High school - Houston, TX
May 1979 to May 1979
Lone Star College - Cypress, TX
Skills
• Microsoft Office
• Supply Ordering
• Administrative Assistance
• Records Management
• Problem Solving
• Training and Development
• Office Administration
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