Customer Service Problem Management

Leah Thompson

Phoenix, AZ *****

**************@*****.***

+1-480-***-****

Highly motivated and detail-oriented individual with a passion for learning and an eagerness to succeed. Adept at working with others to achieve shared goals and thrive in fast-paced environments. Quick to adapt to new situations and challenges, with strong communication and customer service skills. Work Experience

Hostess

MACAYOS-San Tan Valley, AZ

October 2023 to April 2024

• Greeted and seated guests in a friendly and efficient manner, ensuring an excellent first impression.

• Managed waitlists and reservations to maintain smooth seating flow and optimize guest satisfaction.

• Provided guests with menu information and accommodated special requests or seating preferences.

• Assisted in maintaining a clean and welcoming front-of-house environment, contributing to overall restaurant presentation.

• Supported servers and kitchen staff as needed to ensure a seamless dining experience. Education

High school diploma

August 2020 to May 2023

Skills

• Resourceful

• Customer service

• Typing

• Listening to instructions

• Cleaning Experience

• Guest services

• 10 key typing

• English

• Cash register

• Problem management

• Residential Cleaning

• Social listening

• Typing

• Social listening

• Food handling

• Cash handling

• Hospitality

• Fluent

• Problem management

• Restaurant experience

• Money handling

• Host/Hostess

Certifications and Licenses

Food Handler Certification

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