It Support Technician
Resume:
Larissa Johnson **** Sapphire Rd
Rocky Mount, NC 27804
*******.*******@*****.***
EXPERIENCE
Millennia Patient Services, Rocky Mount,NC — IT Support Technician
AUGUST 2023 - PRESENT
● Initiated corrective actions to ensure connectivity and minimize downtime
● Configure and set up workstations, laptops, and zero clients
● Successfully monitored, troubleshot, and solved operating issues
● Configured hardware, devices, and software to set up workstations for employees.
● Explained technical information in clear terms to non-technical individuals to promote better understanding.
● Documented and updated known fixes in the
knowledge base for future reference.
● Used ticketing systems to manage and process
support actions and requests.
● In charge of keeping all inventory and assets. This included new inventory coming in, assets retrieval from former employees, and shipping of equipment to all company employees.
Reed Tech Inc, Horsham,PA — Lead Information Technology Specialist II
MARCH 2020 - JUNE 2023
● Initiated corrective actions to ensure connectivity and minimize downtime
● Configure and set up workstations and laptops
● Successfully monitored, troubleshot, and solved operating issues
● Understood needs of business and how system or task being worked met those needs
● Oversaw and advised others on resolution and solution of issues
● Propitiously lead 5 other techs in everyday duties
● Assisted in support of Citrix machines including building, distribution, and administration of machines
● Configured hardware, devices, and software to set up workstations for employees.
● Installed new or upgraded hardware and software
and coordinated installation and follow-up with user to SKILLS
Windows OS 7, 10, 11
Microsoft
Employee Training
Hardware Updates
Network Infrastructure
Updates
Problem-Solving Skills
Device Configuration
Install Hardware
O365, Outlook, Teams,
Excel, Word, OneNote,
PowerPoint
Active
Directory
SCCM Imaging,
Deployment, Software
Networking TCP/IP, LAN,
VPN, DNS, Ethernet
Technology proficient
CERTIFICATIONS
Network + Training - Currently
studying
Dell Technician Certified
achieve customer satisfaction.
● Removed malware, ransomware and other threats
from laptops and desktop systems.Consistently make sure all laptops and desktops stay in compliance with government policies.
● Explained technical information in clear terms to non-technical individuals to promote better understanding.
● Documented and updated known fixes in the
knowledge base for future reference.
● Used ticketing systems to manage and process
support actions and requests.
● Performed daily system monitoring, verifying integrity and availability of hardware, server resources, systems and key processes.
● Worked with the software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
● Supported all management levels to ensure proper configuration and optimal productivity
● Gained strong leadership skills by managing
infrastructure projects from start to finish
● Excellent communication skills, both verbal and written Radian Guarantee, Philadelphia,PA — Desktop Support JUNE 2018 - MARCH 2020
● Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary
● Design, configure, and test computer hardware, networking software, and operating system software
● Analyze equipment performance records to determine need for repair or replacement
● Research new technologies by attending seminars, reading trade articles, or taking classes, and implement or recommend implementation of new technologies
● Assist all end users, including executives, with installation, configuration, and ongoing functionality and usability of desktop hardware, authorized software, and associated peripherals within established standards and guidelines
● Execute recovery and BCP requirements resulting
from DR/BCP declarations
● Responds to, track, document/update, and close per guidelines all end-user incidents, problems, and requests around IT-related products and services
● Provide proactive and responsive handling of end-user incidents, problems, or requests.
● Collaborated with vendors to locate replacement
components and resolve advanced problems.
EDUCATION
Strayer University, Online — BS Information
Technology/Networking candidate
OCTOBER 2017 - present
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