Call Center Customer Service
Resume:
Experience
November **** to September ****
Receptionist, Gift Shop attendant, and tour guide, beauvoir
Duties included. But not limited to:
updated Memberships, answering multi phone lines, Various Donation Campaign programs, Filing, As well as Cashiering.
REASON FOR LEAVING: FINANCIAL
January 2021-September 2022 (January 2018-November 2019)
driver/customer service, uber/lyft
Responsible for picking and dropping passengers off to destinations safely.
Reason for leaving: A/C went out in vehicle.
December 2019-January 2021
csr, alorica
Incoming call center. Resolved issues, offered solutions, explained benefits for client (US Bank)
REASON FOR DEPARTURE: Covid Pandemic
March 2013-Januauary 2018
HR, SUpervisor, Tour guide, admin assistant, beauvoir
Assist Finance Director with data entry, Minute Note Taking for meetings, Daily Reconciliations, Bank Deposits, Memberships, Various Donation Campaign programs, Filing, AP, AR, PO, Payroll Assistance, New Policies and Procedures, Job Descriptions, SOP Reconstruction of Safety Protocol (including Terrorist Threat/Attack), Cashier, Ordering Supplies, Stocking and Fronting Shelves. Personal Assistant to the Executive Director.
bASE COMMUNICATIONS
REASON FOR LEAVING: FINANCIAL
Education
Skills
· Call Center
· Administrative Assistant
· Listening Skills
· Retail Gift Shop
· Problem Solving
· Multi-Program usage
· Multi Phone Lines
· Quality Assurance
REFERENCES:
ü Emory Waltman (Personal/Professional)
Years known: 6 years
ü Brandy Stringer
(Personal/Professional)
Years known: 2
Bill Thompson
(Personal/Professional)
1318.209.043
years known: 2
I have 5 years of Office Administration skills under my belt. I have done scheduling, AP/AR, inventory management, outbound/inbound calls and verifying information. With medical and banking background via call centers, I understand the importance of the security of client information. Although it has been a few years of being in an office setting, background knowledge of ICD-9 codes, PA’s, and HIPPA. I retain the abilities to succeed in my work environment. Driving for Uber/Lyft, I maintained my interpersonal communication skills and delivered optimal customer service.
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