Program Manager Technical

CHARLES D. KANNAIR, MBA, MISM, CSM, PMP – PENDING NOV.

*** **** ***** *****, **** Township, PA 15108

412-***-**** / *******@*****.*** / LinkedIn: http://www.linkedin.com/in/kannair/ Military Veteran: Navy- Nuclear Reactor Operator

EXPERIENCE

Digital Stiletto, LLC (Retained Fractional CIO/Business Advisory Consultant 09/2023 – Present Role: Consultant in Technology & Business Architecture & Back Office Advisory Providing strategic business and technical advisory to small and medium-sized local businesses in the following areas:

• On-demand CXO - Consultant: Assisting business owners and SMB executives with transformations and pivoting companies by providing direct staffing, strategic and tactical advisory specially to business architecture to support cloud based SAAS/IAAS/PAAS platforms for finance, accounting, marketing, and project workflow tracking and execution. New York Life Insurance 09/2022 – 09/2023 Role: Technical Program Manager / Ent. Data Architect (Functional & Tech Delivery Lead) Role Overview:

• Technical Program and Delivery Director for a 15-workstream portfolio overseeing the migration and transformation of CIGNA's Claims and Leave Management architecture, contributing to the establishment of NYL's Group Benefits Systems IT infrastructure environments and application ecosystems.

- Accomplishments:

- Successfully delivered portfolio 2 months early, avoiding $2MM / day penalty.

- Repeatedly delivered critical ad-hoc projects missed by other programs due to Team performance developed.

- Delivered unparallelled quality with forward thinking design architecture aligned to post-acquisition strategic and tactical goals for business units and enterprise technical management.

- Management Tools Used: Jira, Confluence, MS Project Pro, ServiceNow, SharePoint and LucidChart, Visio

• Delivered all components and ecosystems of applications and data from CIGNA’s legacy data centers to NYL’s hybrid AWS cloud, completing the project two months ahead of schedule while managing end-to-end program elements including risk, governance, and change control two months early, and still had more time available for QA and supporting other workstreams/program leads who were behind.

- PM Tooling : MS Project (OCM), Jira for Agile tracking, Confluence for docs, MS Teams, Zoom for team communication.

- Excel for MDM, RAID and MS Notes with some AirTable in POC.

• Developed and executed complex program workstream plans, including cross-dependent critical paths and parallel execution and release scheduling, cross-collaborative scrums (training, access, knowledge transfer), high quality targeted communications, persona dashboards and clear KPIs ensuring transparency and alignment across stakeholders through regular communications and attribution analysis.

o Tools Used: MS Project, PowerBI, Jira, Tableau, Smartsheets, PowerPoint

• Facilitated cross-functional collaboration scrums involving NYL and CIGNA executives, SAFe ART RTEs, Engineering, DevOps, and application development teams, and 3rd party vendors to implement automated CI/CD and cybersecurity processes, issue remediation, and harmonized / formalized vendor release cycles to prevent disruption and improve planning alignment.

- Tools Used: Jenkins, GitLab CI/CD, AWS CodePipeline, Docker, Kubernetes, Splunk.

• Deployed over 227 applications and managed 171 cross-domain dependencies, delivering MVPs per sprint and mitigating risks through comprehensive validation and testing strategies including RAID – Issue / Risk Remediation and tracking.

- Platforms/Tech: AWS (S3, EC2, RDS, EKS), Cloudflare, Jenkins, uDeploy, Oracle Cloud, Abinitio, Informatica, Terraform, Ansible,

• Implemented effective governance frameworks, ensuring compliance with HIPAA, PCI DSS, SOX, and GDPR while balancing project structure with streamlined operations using ServiceNow for ITSM, Archer for GRC (Governance, Risk, and Compliance), PowerBI for compliance reporting.

• Established and tracked new KPIs, improving project engagement and decision-making cycles through enhanced feedback mechanisms and reporting tools PowerBI, Tableau, Alteryx, Python for data analysis, Jira dashboards.

• Built, trained, and coached three (3) high-performance Scrum teams to be the best teams in the company, all using remote team management of onshore and offshore resources resulting in a 82% reduction in escalations for all identified risks and issues, a mean resolution time of 95% of issues within < 1 day, overall improved schedule adherence even with added parallization complexity, and higher post-acquisition team retention reassignment to permenant placement scrum teams established and kept together. SME’s constantly requested to join our teams.

• Managed data migration of three data warehouses and over 275 integration points using advanced AWS and data tools, improving ETL processes and reducing manual QA efforts by 80%.

- Tools Used: AWS Glue, Redshift, Oracle Database, Abinitio, Informatica, Microsoft SSIS.

• Enabled future AI/ML and RPA capabilities by architecting scalable AWS solutions and real-time API-based frameworks, driving automation and aligning with NYL’s strategic goals.

- Tools Used: AWS DynamoDB, AWS Lambda, Apache Kafka, Python, Apache Spark, ServiceNow RPA, Blue Prism.

CITIGROUP, Inc. (Contract, Matrix Resources, Remote) 05/2022 – 09/2022 Role: Sr. Data Analytics Technical Prog. Mgr. & Data Architect -Retail Credit Cards PMO

• Led strategic data initiatives for the new Credit Cards PMO, managing projects and programs representing the data project teams responsible for Enterprise Core Data ingestion into the Enterprise Data Lake (Hadoop):

• Implemented data monitoring and security frameworks ensuring compliance with HIPAA, PCI DSS, SOX, and GDPR, while developing KPIs and formal architectural compliance documentation.

• Oversaw end-to-end application and data engineering for big data solutions supporting the Enterprise Advanced Analytics group, including budget, resource, and schedule management.

• Ensured SAFe Agile compliance, managing 3 scrum teams (4-8 members each) through project lifecycles, including sprint planning, product demos, and retrospectives, keeping to milestones and addressing escalations.

• Data Architect deploying enterprise data projects, including:

• ETL ingestion changes and data engineering migrations for hybrid and cloud data solutions using Informatica and Abinitio software for batch and R-based ML processing.

• POCs for Intelligent Automation (ML/AI/Data Integrations, Reporting) for tools Blue Prism & Pega.

• RPA initiatives for transaction processing and OCR optimization.

• Facilitated requirements capture and backlog management, optimizing release schedules across multiple scrum teams to maximize efficiency and align with the enterprise roadmap.

• Collaborated across teams (product, UX, governance, vendors) to deploy automated RPA/AIOps solutions and enterprise data architecture strategies, including master data management (MDM) and ETL design.

• Led automation of ETL ingestion to enable real-time performance management and standardized enterprise metadata access, improving reporting and stakeholder visibility.

• Deployed PEGA Risk Decision and Workflow platform, managing the POC for Citi’s global credit market and driving innovation in risk management.

N.T.T. Data Consulting, Inc. Charlotte, NC (FTE – Consulting Firm) 10/2019 – 11/2021 C Lead & Merger Program Mgr (Business/Intelligent Automation & Data Analytics M&A /Ent. Data Architect) Engagement/Consulting Practice Line-Business Manager Role:

• Contributed to business development and engagements of the Intelligent Automation (AIOps/ML/AI), Data Engineering, and Cloud Transformation Group across M&A programs and Digital Transformations.

• Partnered with Executive leadership to define/create the Go-To-Market strategy for Intelligent Automation, including technical sales presentations, product offerings, and competitive market analysis.

• Managed a team of 4-6 consultants, overseeing HR, development, and performance across various client engagements. Client: Truist Financial Corporation (Merger of BB&T and SunTrust – Top 10 Bank) Role: Divisional Infrastructure Officer (DIO) – Senior Infra. Technology Executive / Data Architect

• Merger Data Program Manager - Enterprise Data Office (EDO) managing 160+ data applications and platforms.

• Led cross-team reporting, risk management, and delivery tracking for 10+ enterprise data platform workstreams.

• Managed multiple Agile/Waterfall teams (5 Infra PMs, 6 Application PMs, 12+ teams) for data migration, platform integrations, and post-deployment testing and certification.

• Drove program escalations, resolving systemic issues and risks at the executive level.

• Developed tracking templates and migrated data planning for new and existing enterprise platforms milestones. Role: Retail Mortgage Portfolio Technical Application Project Manager

• Managed infrastructure readiness for a portfolio of 65+ mortgage applications.

• Created a gated Project Management Life Cycle (PMLC) to standardize execution governance and accelerate delivery timelines across the merger portfolio.

• Product Owner and Scrum Master for 4 Scrum teams and 2 Application Dev teams, integrating new ServiceNow-based tracking with Truist ITSM standards.

Role: Shared-Services Technical Platform Program Manager & Oracle Exadata Product Owner Data Architect)

• Led the development and deployment of Oracle Exadata and OEM platforms, ensuring cybersecurity compliance

(HIPAA, PCI DSS, SOX, GDPR).

• Managed end-to-end database transformation, migration, and risk mitigation processes.

• Served as the primary SME and Product Owner for Oracle Exadata intake and integration into Truist’s enterprise DBMS strategy.

Key Projects:

• Partnered update new ETL transforms as Data Architect using Infomatica, IBM DataStage, Microsoft SSIS and Oracle Data Integrator (ODI) to create new indexes, and batch workflow data movement within data warehouses.

• Oracle Exadata/OEM Platform PM/Product Manager: Deployed Oracle Cloud and Oracle Enterprise Management Ops strategy for Oracle RDMS from Intake ServiceNow ITSM service integration & Team management.

• Deployed : Oracle Exadata Grid offering unparallelled enterprise performance, security, and high-availability DBMS

• Retail Auto Lending Migration: Lead TPM for Retail Dealer Finance Lending LOS application platform migration deploying and managing a system that supports ~$1B revenue annually.

• Cloud Data Integration: Aligned new Oracle Cloud / Exadata platform offerings with AWS and Azure data delivery integrations using tools like Ab Initio, Informatica, and Oracle Goldengate for database migrations, replications, and improved the future CAPX for any migration costs for future Insurance business M&A targets planned. Alcoa Corporate Inc. (Contract, Randstad Inc.) 11/2018 – 09/2019 Role: Consultant, Enterprise Transformation Program – I.T.S.M. Service Management Portfolio Program Lead

· Led ITSM Governance and program management for the Enterprise Transformation Program, overseeing the global ITSM toolset assessment for ITAS Global Enterprise Business Services.

· Managed the global assessment process for COBIT 5 / ITIL v3 platforms, facilitating best practices, resolving conflicts, and driving rapid consensus to accelerate strategic and tactical planning.

· Developed and conducted a process maturity assessment based on COBIT 5 and ITIL 4, performing gap analysis to compare current vs. future state operating models for the global IT organization.

· Led proof-of-concept deployments for ITSM tools (ServiceNow, Cherwell, Ivanti), evaluating their functionality across ITIL service areas.

· Provided strategic recommendations to enhance enterprise operations, including AI Chatbot integrations, ML optimizations, and formalizing ITIL/ITSM processes like change management.

· Supported various teams in Enterprise Operations, IT Security/Regulatory Compliance, Project Quality, Communications, & Requirements Gathering across global regions (U.S., Australia, Latin America, E.U.). PNC Bank Inc. (Pittsburgh, PA) 03/2018 – 09/2018

Enterprise Project Manager /Agile PM: Digital Credit Card Servicing and Infrastructure (www.pnc.com)

• Managed two new Agile project teams (~$3MM-$5MM ea.) representing the Digital Credit Card Services function and a back-end application processing interface application.

• Supported M.V.P. and deployment of a strategic credit card feature that was of extremely elevated risk, complexity, visibility, and offered significant customer-facing value. (~3.2MM Users impacted, provided the bank with feature market parity with other competitors)

• Collaboratively supported Agile SDLC/PMLC: feasibility study, requirements, analysis, design, programming, testing, communication, escalation, and implementation planning.

• Advised the develop common procedures and new inter-team standards to streamline administrative application deployment processes, centralized communications, and reporting, reduced release cycle times from Quarterly to monthly, and offered the P.O.C. to automate deployment using Agile continuous release deployment technology as a template for the enterprise.

• Unique Project Lead for Scrum-of-Scrums to successfully re-launch a critical customer-facing credit card servicing functionality in 8 weeks vs. the estimated initial six months to achieve client market parity.

• Facilitated strategic and tactical product ideation sessions between executives, product owners, Business System Analysts, Developers, and Technical Architects to drive rapid consensus, reduce conflicts, improve transparency, standardize processes, and identify, assess, and address blockers/risks to mobilize the organization. Promitto Healthcare L.L.C. (Founder, CTO, Data AI/ML Architech, FTE ) 12/2016 – 02/2018 Roles: Chief Technology Officer (C.T.O.), Cognitive Generative AI/ML Data Architect, A.W.S. Data Architect-Strategist Role Overview:

• Founded a pre-seed Healthcare AI/ML based Analytics startup, ideating and developing a customizable platform for IDN Payer Community Health managers with 4 distinct products and an Data Science Analytics environment to analyze diverse healthcare data sources (EPIC, Cerner, client systems) with the iterative goal of creating a learning ecosystem sourcing attribution and causality vs. correlation as the goal.

• Spearheaded development of an AI-driven chat client prototype, (iteratively aligned with Chat NLP market technology roadmaps), with the goal of enabling real-time patient feedback and new insights and access to insurance services through a interactive mobile apps and full wrap-around cognitive servicing.

• Focused on telehealth engagement, but also utilized integrations and ingestion R/Python/Kafka/Spark data shapers to reduce real-time data analysis overhead, and focus on targeted ETL ingestion causality for healthcare compliance, claims management, and lifestyle-driven coaching individualized.

• Ingestion pipelines were automated to drive near real-time patient/provider dashboards, data brokering feeds for key parameter triggers, updated persona-based data visualizations for population managers, and extensible channelize new user ingestion architecture of the platform provided all levels of data, structured, and unstructured customized to the learning/interest level of the user. (Numbers vs. Trends)

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Key Achievements:

• Health Care Coaching/Resources: Generative AI/LLM Prototype: Developed a chat client leveraging generative AI, R-based ML classifiers, and AWS NLP modules to assist patients with real-time insurance inquiries, creating personalized, event-driven experiences.

• AI-Driven Compliance & Coaching: Designed deep learning algorithms to provide cognitive coaching, supporting long-term patient compliance and health improvements.

• PaaS/IaaS Ecosystem: Architected a cloud-based data science ecosystem (AWS, R-based ETLs) for processing healthcare data, feeding neural networks to generate predictive and descriptive analytics for telehealth and claims management.

• Product Roadmap & Strategy: Defined product roadmaps for four cloud-based analytics tools, handling population analysis, predictive modeling, and healthcare tracking solutions.

• Data Mining & Visualization: Deployed data mining architectures and statistical tools (R, SPSS, SAS, Orange) to enable advanced healthcare analytics and decision support.

• Corporate Leadership: Contributed to corporate strategy, product development, market assessments, and financial modeling, driving technical sales and investment pitches for 1-3-5 year projections. Technical Accomplishments:

• Learning Architecture: Designed a hybrid iterative information architecture in AWS, leveraging ML/NLP decision algorithms and integrating EMR data with patient health/lifestyle choices to power clinical analytics.

• Generative AI Engine: Built proprietary AI decision engines, applying machine learning to enhance data acquisition, process EMR data, and provide actionable insights across the healthcare value chain.

• Investment-Grade Prototype: Delivered a functioning AI risk model, chat client, and three core software products within 4 months, securing investment interest and building a custom CMS in partnership with a global PaaS OEM.

• Go-to-Market Strategy: Negotiated white-label agreements with a national analytics provider, establishing pricing models to meet growth targets.

Key Technologies:

• MuleSoft API, Informatica, Ab Initio, Direct Connect, MCQ, Microsoft SSIS, AWS (EC2,S3,SageMaker, Redshift, DynamoDB, Elastic Inference, Forecast, Health Lake, Lex, Textract, Lookout, Personalize), NLP, ML, Generative AI, Neural Networks, R, SPSS, SAS, SQL, Python.

TreVia Digital Health Co., Kansas City, Mo: 08/2016 – 10/2016 Roles: Management Advisory Consultant – Focused: ITSM-Data Architect-Strategist

• Engaged as a management consultant to assist the CEO/COO in pivoting a healthcare device company (Retinopathy) from hardware manufacturing to a cloud-based analytics software provider. Key Achievements:

• Solution Architecture: Designed the framework for a new event-driven Healthcare Operations and Analytics department, aligning people, processes, and technologies to support the company’s strategic transformation.

• Data Engineering & Analytics Strategy: Developed the enterprise technology and data architecture to enable the shift from retinopathy hardware to cloud-based analytics services, enhancing the company’s future offerings.

• Strategic Planning: Created comprehensive planning and execution roadmaps, including budget estimations and detailed implementation plans to support the transition to a cloud-based service model. Highmark, Inc. – Pittsburgh Pa – FTE 08/2014 – 10/2016 Roles: Sr. Project Mgr., (Enterprise Full Stack Analytics/Operations Process Change Lead) Role Overview:

• Primary Sr PM / Consulting Advisor with multiple roles in project management, UX/data architecture, and process/organizational change, driving transformation across Health Plan Operations (HPO) to create a Analytics department expanding operational reporting and changing data management across the enterprise. Key Achievements:

• Reporting Transformation: Consolidated siloed reporting systems into a unified, self-service analytics platform, providing visualization dashboards and ad-hoc reporting across Claims and Call Centers for HPO.

• Standardized PM Frameworks: Implemented a hybrid Agile PMLC framework through a custom-built project management portal (Linux/Python/Bootstrap), improving governance, operations, and reporting performance.

• Business Transformation: Led division-wide strategic initiatives in infrastructure, training, process improvement, and analytics, driving innovation and operational efficiency.

• Enterprise Liaison/Mentor: Provided IT best practices, mentoring, and thought leadership, enhancing internal and external term capabilities.

• Innovation Champion: Transformed a department POC into an enterprise-level innovation prototype, introducing cost-effective reporting capabilities across the organization.

• Systems Analysis & Design: Conducted gap analysis to restructure programs, implement MDM/ETL standards, and deploy DevOps capabilities for SaaS platforms (ServiceNow, Birst).

• Automation & Process Improvement: Optimized management workflows, automating key processes to enhance portfolio value discussions and customer engagement. Successes:

• Delivered 4 strategic projects with several firsts for global KPIs critical summaries never before captured with rigor and accuracy, while re-engineered 7 claims analysis, data reporting and sales/marketing processes

• Re-engineered the high value claims process (Claims >$1MM) which showcased the effective use of re-engineering a process tied to standardized lean six sigma processes yielding over $1.8M in recovered costs within the first month, and $3.2M quarterly revenue reserves recaptured due to unparalleled transparency.

• Establishing 3 infrastructure reporting platforms that led to the creation of a new department.

• Increased customer satisfaction by 41% within 6 months with enhanced engagement & "voice of the customer" initiatives.

• Achieved $1.8MM in operational savings within the first 4 months through design and process improvements.

• Reduced headcount by 10 FTEs, while boosting staff productivity by 125% and improving accuracy from 63.5% to 98%.

• Delivered a unified, self-service reporting system for management with real-time workflow status.

• Significantly improved claims processing, strengthening relationships with a key HMS customer. PNC Bank, Inc. (I.D.I. Consulting Service, L.L.C.) Pittsburgh PA 06/2014 – 10/2014 Roles: Project/Operations Analyst, Business Systems Analyst

• Managed project documentation, (implementation plan, issues log, process maps, etc.) and documents process flows and gaps were presented and analyzed.

• Supported the development of I.B.M. WebSphere Application Server SOA API Project S.M.E.'s to support creating the SOA bus services.

• Consulted on business process models, process map for transformation initiatives and other change management activities as required.

• Tracked schedule, controls, governance, escalation, documentation, source of record, etc. via C.A. Clarity P.P.M. B3 Ventures, L.L.C., Pittsburgh, PA 08/2009 – 10/2014 Founder, Product /Program Mgr., Systems Architect/Real Estate Investor Role Overview:

• Managed all aspects of business operations for residential and commercial real estate projects, including property and vendor management, general contracting, software development, financial underwriting, and investor relations. Key Achievements:

• Real Estate Investment Platform Development: Developed a SaaS/PaaS prototype for real estate investment management, incorporating machine learning to deliver end-to-end financial asset management and sustainable homeownership solutions. The platform aimed to disrupt predatory rent-to-own models with a cognitive support service.

• Machine Learning Models: Designed proprietary ML models using Linear/Logistic Regression, Decision Trees, SVM, Naive Bayes classifiers, and k-nearest Neighbors (kNN) to analyze risk and enhance financial decision- making.

• AI-Driven Decision Engine: Conceptualized an AI-agent decision engine that automates recommendations based on data analysis (IoT and sample assessments) to manage tenant behavior, track performance metrics, and optimize property yield through predictive analytics.

• Cognitive Expert System: Developed a proof-of-concept for an adaptive cognitive decision support system, calculating tenant default risks and analyzing learning styles to enhance risk management and predict revenue outcomes.

• Educational Content Development: Created financial literacy and tenant advocacy content, delivered through a SaaS-based Learning Management System (LMS), offering personalized education and support to tenants. University of Pittsburgh, Pittsburgh, PA (Multiple Progressive Roles) 01/1999 – 09/2015

- Assoc. Director/Manager, (Role: Manager, Program Mgr. Proj. Mgr. : Technologist, and Agnostic solutions S.M.E.)

- 2011-2014: Assoc. Director/Lab Manager, Pittsburgh Experimental Economics Lab

- 1999 – 2002 : Programming and Solution Analyst

- 2005-2010 : Research Engineer, Project Manager, Solution Consultant

- 2002 – 2005: Manager, Solution Consultant

Role Overview:

• Led technology procurement, development, and deployment for a multidisciplinary academic research platform, translating client business requirements into actionable system designs within scope, time, and budget constraints. Key Achievements:

• Technology Operations & Strategic Planning: Managed day-to-day operations, long-term planning, and budgeting for the Pittsburgh Experimental Economics Lab, overseeing a project portfolio valued between $50K and $2M.

• Principal Consultant: Provided strategic planning, financial analysis, and commercialization consulting for research grants and government agencies (NSF, NIH, DOE), supporting the successful execution of multi-disciplinary research initiatives.

• Grant Success: Co-sponsored and served as IT architect for a successful $350,000 NSF Instrumentation Grant, driving the implementation of a new facilities plan.

• Cost Optimization: Developed and implemented cost control strategies for hardware, software, and processes, optimizing Total Cost of Ownership (TCO) and Return on Investment (ROI).

• Lab Services Model: Architected a prototype experimental laboratory services model that was replicated by leading universities such as Harvard, NYU, and Northwestern, demonstrating scalability and impact.

• Process Improvement & Efficiency: Introduced Lean processes, reducing cost coverage ratios by 18.5-25% across categories. Improved facility utilization rates by 200% and reduced project completion times by 240% through PMI- based project management structures with Agile-inspired methodologies. TECHNICAL EXPERIENCE

Cloud Infrastructure & Data Platforms/ Cloud IaaS/SaaS:

• Amazon Web Services (AWS): EC2, S3, SKS, DynamoDB, Glue, AWS Batch, AWS RDS (SQL/Postgres), Redshift, Neural Processing, Lambda, OpenAI/NLP Chatbot (Lex).

• Microsoft Azure, Google Cloud Platform, MuleSoft (API). Data Analytics & Architectural Systems: SAP, Pega, Databricks, Snowflake Data Visualizations: IBM Cognos, Tableau, Power BI, Qlik Sense, Google Data Studio, Domo, Sisense, Chartio (Jira) Project & Program Management

• Project Management Tooling: Project 2014-2019 PPM, CA Clarity Enterprise PPM, Version One, Jira (Standard, Jira Service Management, Jira Align for Agile/DevOps), BPO (SaaS), Microsoft Project, Atlassian Jira, Asana.

• Program Management & Communications:

· Office 365 (PowerPoint, Teams, Excel, MS Project, OneNote),

· Visualization : LucidChart, Prezi, Miro, AirTable,

· Communications : Microsoft Teams, Zoom, Cisco WebEx, Slack, Trello, Sharepoint PPM R3

· Dashboard: Automation and Reporting Standization : Tableau Enterprise Architecture Management Software

- EAM Tools: TOGAF (The Open Group Architecture Framework), Sparx Systems Enterprise Architect, LeanIX, Mega HOPEX, Orbus iServer, BizzDesign, Avolution Abacus. IT Service Management (ITSM) Platforms

• ITSM Tools: ServiceNow (New York, Orlando, Paris versions), Cherwell, BMC Remedy, Freshservice, Microsoft SMS, Kaseya ITSM Client Management, SolarWinds, ManageEngine.

• Governance Frameworks (ITIL/ITSM/Service Delivery): ITIL v3/v4, COBIT 5, ISO/IEC 20000, CMMI for Services (Capability Maturity Model Integration), Lean IT, Six Sigma for ITSM, DevOps Governance (SAFe). Database Management & Data Warehousing

- Standard Databases: MySQL, Microsoft SQL Server, Spark, NoSQL (MongoDB),

- Enterprise Databases: Enterprise SQL, Oracle 12.1->19.1, SAS, Teradata, IBM DB2. Web & Application Server Administration

- Web Application Administration: UX/GUI Design, Apache, PHP, CSS, HTML 5, .NET, IBM WebSphere, Oracle WebLogic, MuleSoft (API Management).

- Web Publishing & Content Management: WordPress, Joomla, Drupal, SharePoint, Adobe Experience Manager. Server & Operating Systems

- Server Operating Systems: Windows Desktop (Win10/11), Server (NT4 to 2016), IBM DB2 Server, Linux

(Enterprise Red Hat 8, Ubuntu, SCO Unix, VMS DecAlpha), Sun Solaris 10+ (Sunfire 3900 specifically)

- Distributed File and Application Services: NAS, SAN (NetApp, Dell EMC, Hitachi), IBM Blade/EMC Servers.

- Legacy Systems: Mainframe,

Programming & Development

- Programming Languages: ANSI C, C++, C#, .NET, Java, JavaEE, PHP, R (ETL), PERL, Fortran, Python, JavaScript.

- Statistical & Analysis Tools: Excel, Crystal Reports, Fortran IDE, SAS 9.4 (Enterprise Guide/Desktop), MATLAB 2012b, Orange 2.3, SPSS (Versions 7–9).

- API Management & Cybersecurity Packages

· API Management: MuleSoft (API leader), Apigee, AWS API Gateway, IBM API Connect

· Cybersecurity Tools: Palo Alto Networks, Fortinet, Cisco Secure, AWS Shield, Cloudflare, Okta, Splunk,

(Security Information and Event Management - SIEM)

- CI/CD (Continuous Integration/Continuous Deployment) Technologies

· Code Promotion: Jenkins, GitLab CI, AWS CodePipeline, Azure DevOps, TeamCity, Travis CI.

· QA & Test Automation: Selenium (market leader), Apache JMeter, TestComplete, Katalon Studio, Tricentis Tosca, UFT (Unified Functional Testing), Postman (API testing).

· Continuous Testing & Quality Management: SonarQube, BrowserStack, Sauce Labs, Cucumber, TestRail, Zephyr, Xray (Jira add-on).

- Cybersecurity Application & Data Architecture Frameworks & Regulations:

· Frameworks: NIST Cybersecurity Framework, Zero Trust Architecture, MITRE ATT&CK, CSA (Cloud Security Alliance), SABSA (Security Architecture and Business Alignment Framework).

· Regulations: GDPR (

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