Project Management Customer Service
Resume:
Nicole Grabowski
Professional Summary
Dynamic individual with hands-on experience in Operations and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Work History
Myself - Home Updating/Fixing Older Homes
Denver, CO
04/2018 - 09/2024
Provided ongoing support for clients after move-in, addressing any post-occupancy concerns and ensuring their satisfaction with their new homes.
Negotiated contracts on behalf of clients for both land purchases and custom home builds, achieving favorable terms while adhering to budget constraints.
Actively participated in professional development opportunities such as seminars, workshops, and industry events to stay current on market trends and enhance sales skills.
Conducted market research to stay informed about local real estate trends, ensuring competitive pricing strategies for new home developments.
Contributed to sales growth by effectively showcasing available homes, floor plans, and design options.
Continental Tire - Accounting Assistant
Mt. Vernon, IL
04/2007 - 07/2008
Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
Managed high-volume invoice processing tasks while consistently meeting tight deadlines for vendor payments.
Expedited invoice processing with effective communication between internal departments and external vendors.
Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
Assisted in the preparation of monthly financial statements for timely and accurate reporting to management.
Reduced errors in account reconciliation through meticulous attention to detail and thorough review of transactions.
Intermodal Sales Corporation - Operations Manager
Headquarters, Cordova TN
10/1989 - 05/2003
Supervised operations staff and kept employees compliant with company policies and procedures.
Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Developed and maintained relationships with external vendors and suppliers.
Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
Was in charge of rail, truck and overseas container transport and billing.
Supervised staff of three in Customer Service
Resolved complaints and transport descrepanc between customers, trucking companies and railroads.
American President Lines - Customer Service Representative
Oakland, CA
03/1987 - 08/1988
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.
Collaborated with team members to develop best practices for consistent customer service delivery.
In charge of daily tracking of container shipments on the rail.
Dispatched drivers to the various warehouses.
Wall Street West Investments - Secretary
Denver, CO
03/1986 - 11/1987
Entered data into system and updated customer contacts with information to keep records current.
Responded to emails and other correspondence to facilitate communication and enhance business processes.
Maintained daily report documents, memos and invoices.
Answered multi-line phone system and enthusiastically greeted callers.
Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
Facilitated inter-departmental communication to ensure all parties were informed of key updates.
ICH Insurance Company Holdings - Claims Specialist
Denver, CO
03/1985 - 07/1986
Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
Developed strong working relationships with external partners such as adjusters, legal counsel, and medical professionals to facilitate efficient claim resolution processes.
Settled complex claims fairly by applying critical thinking, negotiation skills, and detailed knowledge of insurance policies.
Handled high-pressure situations with professionalism and composure, consistently achieving positive outcomes for both clients and the organization.
Reduced claim processing errors by conducting thorough investigations and accurately interpreting policy details.
Improved claim processing efficiency by streamlining workflows and implementing time-saving strategies.
Achieved performance targets consistently through attention to detail, effective time management, and strong decision-making abilities.
Reviewed insurance and claims documents to verify required information and secure any missing data for settlements.
Maintained accurate records by diligently updating claim files and ensuring all required documentation was submitted in a timely manner.
Improved team morale and productivity by fostering collaborative work environment.
Analyzed claim documents to ensure accuracy and compliance, mitigating risk of financial loss.
Hiking, reading, horseback riding, cycling
Like being outdoors and am an avid reader.
**************@*****.***
Littleton, CO 80126
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Skills
In-depth product knowledge
Goal-oriented mindset
Group leader and employer
Time management and organization and customer service satisfaction
Education
Douglas County High School
Castle Rock, CO
GED
05/2005
Penn Foster Career School
Scranton, PA
Associate of Science: Medical Billing And Coding
Received my certificate of completion of Medial Transcripton & Coding
05/1984
University of Colorado At Denver
CO
Journalism And Mass Communication
Certifications
[State] Driver's License
Medical Coding & Transcription
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