Call Center High School

KARLA

BACA

CALL CENTER

REPRESENTATIVE

*********@*****.***

786-***-****

Hialeah, FL 33015

SKILLS

• Reputation for quality work

and timely completion of

projects.

• Proven history of ability to

balance competing priorities

and tight deadlines.

• Recognized by superiors for

detail orientation and

multitasking skills.

• Acknowledged for superior

communication, presentation,

and interpersonal abilities.

• Proficient in Windows/Mac OS

environments and Microsoft

Office.

• Bilingual, English and Spanish.

EDUCATION

Hialeah-Miami Lakes Senior

High School

Hialeah, FL • 06/1990

High School Diploma

OBJECTIVE

Organized, enthusiastic quick study with a great ability to multitask and problem-solve, seeks an opportunity in sales and call center operations. Proven history in taking on routine and complex business challenges with a resourceful and creative approach. Recognized as a driven, dedicated, and hardworking leader with a history of streamlining operations and increasing results.

WORK HISTORY

iQor – Sales Representative

Miramar, FL • 11/2022 - Present

• Receive Inbound calls.

• Educate customers on billing, payment processing and technical support.

• Promote a superior experience by addressing customer concerns, demonstrating empathy, and resolving

problems swiftly.

• Maintaining up-to-date knowledge of product and

service changes to be able to offer a better customer experience and keep members satisfied with their

service.

• Problem-solve to find the right solution for each individual customer and provide the appropriate

product information.

• Meet all company quotas including, but not limited to excepted daily call volume and accounts acquired.

Teleperformance USA - Operations Supervisor

North Lauderdale, FL • 11/2016 - 11/2022

• Hire, train, and prepare call center representatives to handle customer inquiries and complaints, as well as escalated customer incidents.

• Enforce company policy and procedure compliance to improve workplace safety and employee readiness.

• Monitor and evaluate staff performance and

productivity, particularly during periods of high call volume.

• Encourage and promote company initiatives to deliver on expected quotas and provide exceptional customer service.

• Partner with other teams to ensure productive

feedback and support.

Contact this candidate