Customer Service Representative

Arryanna Miller

*************@*****.*** 618-***-**** Fort Walton Beach, FL

SUMMARY

Dedicated professional Air Force veteran with 8 years of diverse experience in healthcare administration, resource management, and customer service. Skilled in patient care coordination, resource allocation, and maintaining high standards of service quality. Seeking a Remote Customer Service Representative role to leverage strong communication skills, consultative approach, and commitment to business excellence. WORK EXPERIENCE

United Health Care - REMOTE

Healthcare Customer Service Representative Nov 2021 - Jan 2024

• Coordinated patient appointment scheduling utilizing an electronic health records system.

• Handled inbound communications, addressing inquiries and coordinating service arrangements.

• Verified patient insurance coverage to ensure eligibility prior to appointments.

• Processed patient payments and maintained accurate records within the billing system.

• Delivered comprehensive customer service, facilitating a smooth healthcare experience. United States Air Force

Health Services Management Technician (OB/GYN Clinic) Dec 2017 - Present

• Manage administrative responsibilities, encompassing patient record upkeep, appointment coordination, and medical coding for an OB/GYN clinic.

• Facilitate seamless patient care coordination among healthcare providers and departments, prioritizing operational efficiency and service quality.

• Assist patients with healthcare claims and benefits management, fulfilling the role of Tri-care and Patient Administration Technician.

• Uphold strict confidentiality of patient information, adhering to HIPAA regulations, and train junior personnel in healthcare administration practices.

Resource Management Technician Dec 2017 - Present

• Manage resource allocation and budgeting to support program and departmental needs, ensuring optimal use of funds and resources.

• Monitor resource availability to maintain continuous operations of services and facilities.

• Assist in procurement and logistical coordination of mission-critical supplies, while conducting audits and inventories for accurate asset tracking.

EDUCATION

Dupo High School

High School Diploma

2017

CERTIFICATIONS

CompTIA Security+ Certified Valid through 2027

SKILLS

Healthcare Administration & Patient Care Coordination • Resource Management & Logistics • Administrative Support & Office Organization • Time Management & Task Completion • Strong Communication & Interpersonal Skills • Commitment to Community Involvement • Microsoft Office Suite (Word, Excel, PowerPoint) • HIPAA Compliance & Medical Coding • Effective Communication • Active Listening • Time Management • Data Entry • Problem-Solving • Multitasking • Adaptability

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