Sales Manager Customer Service

Anthony “Tony” Hasan

Direct: 770-***-****

Email: ******.******@*****.***

Overview

Dynamic and results-driven Sales Manager with over 25 years of extensive experience in leading high-profile operations within the automotive industry. Recognized for exceptional leadership, training, and team development. I excel at driving sales performance, enhancing customer satisfaction, and implementing strategies for operational improvements. My commitment to delivering outstanding customer service, paired with a strong motivation to achieve organizational goals, ensures consistent success in building high-performing sales teams.

Professional Experience

AutoNation Ford Union City

Used Vehicle Director / Pre-Owned Sales Manager / Sales Trainer July 2022 – Present

In my current position, I manage the Used Vehicle Department, overseeing all facets of operations, including inventory management, pricing strategies, merchandising, and the vehicle reconditioning process in partnership with the Service team. I am deeply involved in recruiting, training, and mentoring a team of Sales Associates, fostering a culture of excellence that drives performance and customer satisfaction. Key Responsibilities:

● Spearhead the daily operations of the Used Vehicle Department, ensuring a seamless process from acquisition to sale while maximizing profitability.

● Conduct thorough market analysis to establish competitive pricing strategies and optimize the inventory mix, allowing for enhanced retail opportunities.

● Collaborate closely with the Service Department to ensure timely and efficient reconditioning of used vehicles, maintaining high-quality standards.

● Design and implement comprehensive training programs for Sales Associates, focusing on sales techniques, product knowledge, and customer service excellence.

● Lead by example, driving a high level of engagement and motivation among the sales team to achieve ambitious sales goals and key performance indicators.

● Analyze sales data to identify trends, assess performance, and develop strategic action plans to address shortfalls and capitalize on opportunities.

● Manage the WBYC (We’ll Buy Your Car) Program, overseeing the acquisition of 40-60 vehicles monthly, including pricing, reconditioning, and online merchandising to attract customers.

● Certified and proficient in daily use of software systems, including but not limited to Drive Centric, vAuto, CDK, FMC Dealer, STARS, Accu-Trade, Route One, 700 Credit, TrueCar, and Velocity, to streamline operations and enhance sales processes.

“Practice Makes Improvement “

Pars Cars

General Sales Manager / Sales Manager / Sales Trainer August 2019 – June 2022

At Pars Cars, I managed operations across six dealership locations in the Atlanta area. My focus on professional appearance and customer-centric service played a pivotal role in driving the company’s revenue goals. I implemented strategic objectives to build a dynamic sales team, fostering an environment of motivation and collaboration. Key Contributions:

● Developed a sales team proficient in leveraging social media to generate leads and appointments.

● Conducted daily sales meetings to maintain momentum and track progress toward targets.

● Created a positive dealership culture by emphasizing teamwork and supportive atmospheres.

● Coached sales staff on the importance of effectively handling customer interactions and closing deals.

Atlanta Motors Superstore

General Manager / General Sales Manager / Sales Manager / Sales Trainer January 2016 – August 2019

In this multifaceted role, I managed all departments within the dealership, focusing on talent acquisition, training, and retention of top-performing Sales Associates. I spearheaded marketing initiatives and pricing strategies, driving increased sales and profitability.

Key Achievements:

● Improved overall sales performance by implementing targeted training initiatives and performance management strategies for the sales team.

● Led the creation and execution of marketing campaigns, significantly increasing brand visibility and customer engagement in the community.

● Developed a customer-centric culture by prioritizing customer satisfaction metrics, leading to increased repeat business and positive reviews.

● Managed departmental budgets and expenditures, optimizing resource allocation to maximize profitability while maintaining quality standards.

● Utilized various software applications such as Drive Centric, vAuto, CDK, Accu-Trade, Route One, 700 Credit, License/ID Scan, Velocity, and TrueCar to improve operational efficiency and facilitate the sales process. Gravity Autos

Floor Manager / Sales Manager

May 2014 – December 2016

As Floor Manager, I directed a team of 12-15 sales consultants, focusing on internet sales and CRM management. My approach combined rigorous training with performance tracking to ensure the team consistently met sales targets.

“Practice Makes Improvement “

Key Responsibilities:

● Oversaw daily operations, ensuring the sales team met performance targets and adhered to best practices in customer engagement.

● Implemented a robust CRM system to track leads and customer interactions, enhancing follow-up processes and sales conversions.

● Conducted daily motivational meetings to instill a sense of purpose and urgency within the team, emphasizing the importance of their roles in achieving sales objectives.

● Analyzed sales data to identify performance gaps and opportunities for improvement, tailoring training programs to address specific needs.

● Utilized various software applications such as vAuto, CDK, Route One, License/ID Scan, Velocity, and TrueCar to streamline operations and enhance the sales process.

Acculynk

Manager

May 2013 – May 2014

Managed a dedicated inside sales team, emphasizing high-volume cold calling to promote credit card processing and capital funding solutions to small and mid-sized businesses.

Key Contributions:

● Trained and developed a team of 10-15 sales representatives, instilling effective sales techniques and a high-energy approach to cold calling.

● Established daily and weekly performance goals, motivating the team to exceed expectations while fostering a competitive yet supportive atmosphere.

● Collaborated with upper management to refine sales strategies, leading to improved close rates and revenue growth.

Realty Attorney Retention Services

Manager

November 2009 – August 2013

Led a sales team focused on providing solutions for homeowners facing financial hardships. My role involved training team members on outreach strategies and service offerings.

Key Responsibilities:

● Conducted extensive training on effective communication techniques and appointment-setting strategies, resulting in increased customer engagement.

● Maintained team morale and motivation through regular feedback and recognition of achievements, fostering a positive work environment.

● Developed tracking systems to monitor team performance and customer interactions, ensuring accountability and continuous improvement.

“Practice Makes Improvement “

Trans Tech Merchant Group

Manager

March 2006 – October 2009

Directed an inside sales team tasked with setting appointments for outside sales consultants, promoting credit card processing services to small and mid-sized businesses.

Key Achievements:

● Created comprehensive reports detailing cost savings and revenue enhancement strategies for clients, showcasing the value proposition of our services.

● Managed a large team of outside sales consultants, coordinating schedules and follow-ups to ensure a seamless sales process and maximize conversion rates. REFERENCES

Jerry Metcalf: GM of AutoNation Ford Union City 901-***-**** Randy Hood: Service Department Manager 770-***-**** Gus Riaz: Owner of Atlanta Motor Superstore 305-***-**** Tony Arroy: Owner of Atlanta Motor Superstore 305-***-**** Jeff Life: Finance Manager of Atlanta Motors Superstore 954-***-**** Mike Green: GSM of Gravity Autos Atlanta 678-***-**** Ricky Tindel: GM of Gravity Autos Atlanta 706-***-**** Oliver Tupia: Finance Manager of Gravity Autos Atlanta 407-***-**** Chris Walmer: VP of Operations Acculynk, Inc. 574-***-**** Marie Evans: Northside Hospital ER director 404-***-**** Allison Steele: Marketing Director Acculynk, Inc. 678-***-**** Rachael McIntosh: Director of Sales Cox Communication, Inc. 702-***-**** Nanden Sherif: Owner/President Acculynk, Inc. 404-***-**** Natalie Hart: Office Manager Cox Communication, Inc. 404-***-**** I can successfully pass a drug test / background check and I have a valid Georgia Driver's License and clean driving record.

“Practice Makes Improvement “

Contact this candidate