Customer Service Medication Technician

Tomica Dingle

912-***-**** • ******************@*****.*** • Greenville, SC, 29605

** ***** ********* ***** *********. 10 years customer service skills . 3 years medication technician.

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Summary

Skills • Consultative Sales

• Paperwork Processing

• Information Security

• Inbound and Outbound Calling

• Assist with ordering

Provides residents with clean linen assist

with bed making

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06/2022 - Current

Certified Nursing Assistant, Gale Healthcare, Greenville, SC 06/2021 - 09/2023

Customer Service Representative, Family Dollar, Greenville, SC 08/2018 - 10/2021

Certified Medication Technician, Sevita, Columbia, SC Experience

• Assisted patients with activities of daily living such as bathing, grooming, and dressing. Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.

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• Reported changes in patient condition to registered nurse or physician. Answered customer inquiries and provided accurate information regarding products and services.

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• Provided excellent customer service to resolve customer complaints in a timely manner. Gathered customer feedback through surveys and used the data to improve customer service.

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Assisted in the preparation and distribution of medications to patients as prescribed by physicians.

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Administered medications to residents in accordance with physician's orders, nursing standards, and state regulations.

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• Maintained accurate records of medication administration and other related documentation. Monitored vital signs prior to administering medications and reported any changes or irregularities to the supervising nurse.

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• Performed inventory control for all medications on a regular basis. Provided patient education regarding proper use of medications, possible side effects, and other important information related to medication usage.

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• Identified potential drug interactions and reported them promptly to the supervising nurse. Ensured that medication was stored correctly according to manufacturer guidelines and facility policies.

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Reported any observed changes in physical condition or behavior immediately to the supervising nurse or physician.

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Some College (No Degree), Early Childhood Education Education And UAF, Fairbanks, AK

Training

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