Administrative Assistant High School

OCT **, **** • IRISH • **** LAKE RD WEST FORK, HAMLIN, US, 14464 •

****************@*****.*** • 585-***-**** • D795938135 DEONNE WHITLATCH

Community Management

PROFESSIONAL SUMMARY

Visionary Community Manager with over a decade of experience in fostering client relationships and enhancing community engagement through strategic territory management. Proficient in navigating cultural diversity, relationship building, and empathetic communication to drive community impact. Demonstrates a strong ability to work both independently and collaboratively, aiming to expand reach and influence in community initiatives. EMPLOYMENT HISTORY

TITLE MANAGER Jan 2018 - Present

Premier Auto Solutions Spencerport, NY

ADMINISTRATIVE ASSISTANT Sep 2016 - Jan 2018

KSB Photography Brockport, NY

DEBT COLLECTOR Apr 2010 - Jan 2018

O'Leary Trucking Webster, NY

FEDERAL STUDENT AID 2024 - Present

U.S. Department of Education Remote U.S.

EDUCATION

HIGH SCHOOL DIPLOMA Jun 1996

Brockport High School Brockport, NY

Graduated with honorary mentions

SKILLS

Territory Management (Experienced), Sales Strategy (Experienced), Ethnicity Outreach (Experienced). Oversee system operations, boosting efficiency and user satisfaction Enhance knowledge base, driving business growth and innovation Manage Active Directory accounts, ensuring robust security Foster team collaboration, strengthening staff relationships Optimize customer service, achieving quicker response times Oversaw meticulous data management, adhering to state and federal laws Provided effective communication among team members through administrative support Reduced paper files through the implementation of electronic storage solutions Managed multiple schedules, ensuring efficient meeting coordination. Negotiated payment terms with delinquent accounts, contributing to financial stability Researched and rectified complex billing issues, enhancing customer satisfaction Reviewed assigned accounts for compliance, ensuring adherence to company policies Facilitated new employee onboarding, fostering a collaborative work culture Kept records audit-ready, aiding in smooth month-end and year-end closings Managed student aid programs, boosting accessibility for millions Achieved service delivery improvements via process streamlining Drove aid allocation efficiency, shortening processing times Spearheaded modernization of aid systems for improved user experience Cultural Sensitivity (Experienced), Regulatory Compliance (Skillful), Enrollment Goals Management (Experienced), Independent Operation (Expert), Relationship Building (Expert), Communication (Expert), Account Management (Expert), Empathy (Expert), Networking, Crisis Management.

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