Shipping and Receiving Manager

As someone who has spent their entire career with multi-function office, operational, inventory control, management and shipping and receiving experience, I am seeking to apply my learned skills in a new role. My ability to overcome adversity and seek solutions outside of the box allows me to face new situations head-on. Also, my innate nature of remaining levelheaded in tense situations allows me to diffuse difficult encounters in a timely manner.

Education

Associates of Science, Business

May 1996

Macomb Community College

Clinton Township, MI

Associates of Science, Finance & Accounting

May 2002

Valencia College

Orlando, FL

Professional Experience

The Berkley Group/Vacation Village at Parkway

Welcome Center Director

Manage non-collocated staff of 20+ employees

Responsible for staff payroll, hiring, training, scheduling and retention

Responsible for inventory and cash control management of ~$2M in local attraction tickets

Provide excellent customer service while handling all customer service situations

Responsible for daily customer and marketing data entry

Direct engagement with every major attraction in the Orlando area (Disney, Universal, SeaWorld, etc.) set up all vendors for ongoing partnerships and training

Responsible for monthly balance of ticket banks into multiple spreadsheets between local accounts payable and corporate ledger

Administrative Assistant

Audit sales contracts for errors and make edits prior to release to mortgage department

Provide excellent customer service answering phones, taking messages, assisting owners and vendors

Maintain/manage files, copy, fax, scan documents

Order and keep inventory of all supplies and documents

Process daily incoming/outgoing mail, UPS and Fed Ex

Administer owner pending payments for contract sales

Search county records for owner titles and property deeds

Prepare cash deposits/deposit to bank/report to corporate

Process and post check deposits with remote scanner

Audit all invoices prior to processing by corporate AP

May 2002 to September 2022

September 2022 to October 2024

JCPenney

Customer Service and Floor Sales Lead

In charge of merchandise inventory and presentation - helped to boost overall store sales

Customer service and cahier services, including auditing all cash drawers at start/end of shifts for accuracy

Maintained top customer service and sales status

Led new employee training on processes and procedures for all store departments

Shipping and Receiving Manager

Responsible for all shipping/receiving coordination

Inventory control management for the store

Received all truck deliveries from the loading docks, scanned and received all packages

Sorted and processed all merchandise received daily

Received, sorted and distributed all mail, prepared all outgoing mail as well as UPS and Fed Ex shipments

Increased production through team building and training

Employee payroll and scheduling for staff of 10+

Coordinated damaged merchandise with store vendors

October 1987 to September 1994

October 1994 to April 2002

Awards

JCPenney

Store Top Sales

Provided excellent customer service to achieve this goal

October 1989, March 1990, August 1991

Customer Service Recognition

Customer write-in recognition for outstanding service

August 1987 to April 2001

Skills & Community Outreach

Microsoft Office Proficiency

August 2002 to Present

Kronos Administrator

May 2019 to Present

Employee Payroll

May 2002 to Present

CPR/First Aid Certified

Active Shooter Training

Sept 2014 to Present

June 2024

Gril Scouts of Citrus Council Coordinator

Sept 2011 to Aug 2021

Contact this candidate