Customer Service A Senior

Madelene Eaton-Nelson

Marietta, Georgia ***** • 404-***-**** • ********@********.********.*** • WWW: Bold Profile

Education

Bachelor of Science (B.S.) in Geospatial Science: Geospatial Science, Expected in 05/2025

Kennesaw State University - Kennesaw, GA

Professional Summary

Highly motivated professional student with a strong work ethic, seeking a career in geospatial sciences. Aiming to contribute combined knowledge and skills to enhance business performances in this field. Capable of working effectively both independently and as part of a team, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency, aiming to meet company needs and increase service value. Excellent communication, interpersonal, and organizational skills, well-equipped to complete tasks at hand.

Skills

●ArcGIS Knowledge

●ArcGIS Mapping

●ArcGis (GIS Software)

●Communication Skills

●Time Management

●Sales Expertise

●Guest Inquiries

●Situational Awareness

●Decisive Actions

●Problem Solving

●Hard Working

●Event and Activity Planning

●Team Building

●Handling Transactions

●Customer Service

●Customer Satisfaction

●Reliability and punctuality

●Patience and composure

Work History

Customer Service Cashier, 05/2021 to Current

Publix – Marietta, Georgia

●Maintained high standards of customer service during high-volume, fast-paced operations

●Built positive relationships with customers by providing friendly and helpful service

●Developed strong organizational skills to efficiently manage multiple tasks simultaneously, such as restocking shelves and operating a cash register

●Received payment by cash, check, credit cards, vouchers or automatic debits

●Demonstrated excellent customer service skills while processing payments, helping customers find items and answering questions

●Maintained a clean and organized workspace, promoting a welcoming environment for customers.

●Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.

●Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

●Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.

●Met customer service goals and exceeded customer expectations.

Private Nanny, 01/2023 to 07/2024

Carmen Albright – Marietta, GA

●Built trust through open communication with both children and their parents.

●Exhibited patience and understanding when dealing with difficult behaviors from children or clients.

●Organized time for different activities to take place, which allowed for maximum day usage.

●Showed excellent organizational abilities when planning activities, preparing meals, and maintaining the house.

●Developed strong communication skills by interacting with parents and developing relationships with families.

●Utilized problem-solving skills to manage challenging situations that arose while caring for children.

●Developed relationships with the children to foster trust and respect.

Waitress, 07/2018 to 05/2021

Stockyard Burgers and Bones – Marietta, Georgia

●Was able to communicate well with not only customers but team members as well, maintaining balance in the restaurant

●Managed multiple tasks simultaneously while maintaining high quality standards of service

●Monitored and ascertained customer dining needs, and assisted customers with menu selections and answered questions regarding their selection

●Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.

●Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.

●Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.

●Collaborated with team members to consistently provide efficient service during peak hours.

●Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.

●Built rapport with regular customers through friendly interactions and attentiveness to their preferences.

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