Service Representative Customer
Resume:
CHERRY O. NICOLETA
Address : **** ***** **., *** ******, Malate
Manila
Contact Number : +639*********
E-mail Address : ****************@*****.***
OBJECTIVE
Develop myself to become professionally competitive in a work environment that carries continuous challenges and to develop and impart my knowledge, abilities and skills towards a successful career.
EDUCATIONAL BACKGROUND
Tertiary Level : Bicol University-College of Science Bachelor of Science in Computer Science
2011-2015
Legazpi City, Albay
Secondary Level : Marcial O. Rañola Memorial School 2007-2011
Guinobatan, Albay
Elementary : Cabangan Elementary School
2001-2007
Cabangan, Camalig, Albay
ELIGIBILITY
Civil Service Eligible (Professional Level)
WORK EXPERIENCE / SPECIAL TRAININGS
Name of Company : Energy Regulatory Commission (Government) Consumer Affairs Service
Address : Exquadra Tower, 1 Jade Drive, Ortigas Center, San Antonio, Pasig City
Position : *Energy Regulation Officer I
February 22, 2022 to Present (promotion)
*Data Controller II
June 8, 2021 – February 21, 2022 (promotion)
*Clerk II
July 1, 2019 – June 7, 2021
Name of Company : Columbia Technologies Inc.
Information Technology Services Division
Address : 1023 San Marcelino St., Ermita, Manila
Position : Technical Services Coordinator
May 28, 2018 – March 27, 2019
Duties and Responsibilities :
Hardware and Software Support
Administrative Support
Name of Company : Applied Systems Mfg. Corporation Installation / Technical Department
Address : ITC Bldg, 337 Sen. Gil Puyat Ave. Makati City Position : IT / Installation Assistant
January 11, 2016 – March 7, 2018
Duties and Responsibilities :
Website, Hardware and Software Support
Administrative Support
Name of Company : Philsteel Holdings Corporation
MIS Department
Address : Philsteel Tower, 140 Amorsolo Street, Makati City Position : MIS Administrator Staff
June 25, 2015 – January 8, 2016
Duties and Responsibilities :
Data Analyst (HRIS / Netpay System and Chronolog System)
Website Coordinator
Administrative / Clerical Support
Name of Company : Bicol University Library
IT Department
Address : Legazpi City, Albay
Position : On-The-Job Trainee
May-June, 2014
Name of Company : Provincial Engineer’s Office
Address : Salugan, Camalig, Albay
Position : SPES (Special Program for Employment of Students)
April-May, 2013
Name of Company : Public Employment Service Office Address : Legazpi City, Albay
Position : SPES (Special Program for Employment of Students)
April-May, 2012
SEMINARS / TRAININGS ATTENDED
Seminar title: Capacity Building on the Philippine Good Regulatory Principles (PGRP) Recognition and Awards Program (RAP)
Venue/Sponsor: Anti-Red Tape Authority (ARTA)
Date: September 17, 2024
Seminar title: Work Productivity Improvement Using Microsoft Office Applications for the Learning and Development
Venue/Sponsor: Energy Regulatory Commission
Date: December 6-7, 2023
Seminar title: Validation Workshop on Alternative Dispute Resolution Venue/Sponsor: Energy Regulatory Commission/The Core Group, Inc. Date: March 28, 2023
Seminar title: Electronic Document Management Tracking System to Enhance Data Processing
Venue/Sponsor: Philippine Association of Records Officers and Archivists, Inc. Date: December 7-9, 2022
Seminar title: Public Service Ethics and Accountability Venue/Sponsor: Civil Service Commission
Date: November 28-29, 2022
Seminar title: Information Systems Strategic Planning (ISSP) Orientation Venue/Sponsor: Department of Information and Communication Technology Date: September 1-2, 2022
Seminar title: Document Control and Records Management Training Course Venue/Sponsor: Aguila Group Companies (AGC) Development Corporation Date: June 11, 2021
Seminar title: Online Training Course on ISO 9001:2015 QMS Requirements and Documentation
Venue/Sponsor: Development Academy of the Philippines Date: December 15-18, 2020
Seminar title: Intro to Analytic Thinking, Data Science, and Data Mining Venue/Sponsor: University of California, Irvine offered through DOST-Coursera Date: December 3, 2020
Seminar title: Materials Data Sciences and Informatics Venue/Sponsor: Georgia Institute of Technology offered through DOST-Coursera. Date: December 1-2, 2020
Seminar title: Research Data Management and Sharing Venue/Sponsor: The University of North Carolina and The University of Edinburgh offered through DOST-Coursera.
Date: November 29 – December 1, 2020
Seminar title: Fundamentals of Project Planning and Management Venue/Sponsor: University of Virginia offered through DOST-Coursera. Date: November 28-29, 2020
Seminar title: Technical Support Fundamentals
Venue/Sponsor: Google offered through DOST-Coursera. Date: November 25-27, 2020
Seminar title: Introduction to Software Product Management Venue/Sponsor: University of Alberta offered through DOST-Coursera. Date: November 25, 2020
Seminar title: IT Project Management
Venue/Sponsor: Indian School of Business offered through DOST-Coursera. Date: November 13-15, 2020
Seminar title: Information Systems Auditing, Controls and Assurance Venue/Sponsor: The Hong Kong University of Science and Technology offered through DOST-Coursera.
Date: November 10-11, 2020
Seminar title: Information Security: Context and Introduction Venue/Sponsor: University of London offered through DOST-Coursera. Date: November 8-10, 2020
Seminar title: Training and Professional Development on Digital Skills and Data Privacy for Educators
Venue/Sponsor: Private Education Assistance Committee, COCOPEA and PAPSCU Date: May 29, 2020
Seminar title: Opportunities in Data and Digital World: Adapting to the New Norm Venue/Sponsor: Department of Information and Communication Technology Date: May 7, 2020
Seminar title: Cyber Security Awareness: Protect Yourself in Cyberspace Venue/Sponsor: Department of Information and Communication Technology Date: May 5, 2020
Seminar title: Microsoft Dynamics 365 CRM -Admin Functions (CPRW118) Venue: CTI, 1023 San Marcelino St., Ermita, Manila Date: May 4, 2020
Seminar title: Microsoft Dynamics 365 CRM -Cases (CPRW104) Venue: CTI, 1023 San Marcelino St., Ermita, Manila Date: May 4, 2020
Seminar title: Microsot Office 365 Training
Venue: Pacific Center Building, San Miguel Avenue, Ortigas Center, Pasig City Date: February 20, 2020
Seminar title: Power 101 Lecture
Venue: Pacific Center Building, San Miguel Avenue, Ortigas Center, Pasig City Date: January 15, 2020
Seminar title: Gender and Development entitled "Stress Management" Venue: Pacific Center Building, San Miguel Avenue, Ortigas Center, Pasig City Date: November 13, 2019
Seminar title: Gender and Development entitled "Practical Self Defense" Venue: Pacific Center Building, San Miguel Avenue, Ortigas Center, Pasig City Date: October 23, 2019
Seminar title: Operating System Recovery (RWSW207) Venue: CTI, 1023 San Marcelino St., Ermita, Manila Date: March 22, 2019
Seminar title: Intel Platform Updates - February 2019 (CARi212) Venue: CTI, 1023 San Marcelino St., Ermita, Manila Date: March 22, 2019
Seminar title: Ideacentre AIO A340 Service Training (RCDW1470) Venue: CTI, 1023 San Marcelino St., Ermita, Manila Date: March 7, 2019
Seminar title: Lenovo Vantage - Security Advisor (CSWi273) Venue: CTI, 1023 San Marcelino St., Ermita, Manila Date: March 7, 2019
Seminar title: ThinkSmart Hub 700 Support Training (CSOi201) Venue: CTI, 1023 San Marcelino St., Ermita, Manila Date: March 7, 2019
Seminar title: Commercial Monitor Support Training (CSWi276) Venue: CTI, 1023 San Marcelino St., Ermita, Manila Date: March 7, 2019
Seminar title: Windows 10 IoT Enterprise Support Training (CARi210) Venue: CTI, 1023 San Marcelino St., Ermita, Manila Date: March 2, 2019
Seminar title: Lenovo Technical Issue Summary List – Idea (CPRW241) Venue: CTI, 1023 San Marcelino St., Ermita, Manila Date: January 23, 2019
Seminar title: Lenovo ThinkColor Software (CSWi270) Venue: CTI, 1023 San Marcelino St., Ermita, Manila Date: July 12, 2018
Seminar title: Seagate Training: Skyhawk Master Track
(Hard Disk Drive – Seagate Technology)
Venue: 1023 San Marcelino St., Ermita, Manila
Date: July 5, 2018
Seminar title: Seagate Training: Ironwolf Master Track
(Hard Disk Drive – Seagate Technology)
Venue: 1023 San Marcelino St., Ermita, Manila
Date: July 5, 2018
Seminar title: Seagate Training: Barracuda Master Track
(Hard Disk Drive – Seagate Technology)
Venue: 1023 San Marcelino St., Ermita, Manila
Date: July 5, 2018
Seminar title: 2018 Global Online Conference & Livelihood / Investments Exhibition Venue: Philippine Trade Training Center (PTTC), corner Roxas Boulevard & Sen. Gil Puyat Avenue, Pasay City
Date: February 24-25, 2018
Seminar title: Course on Effective Internal QMS
(Quality Management Systems) Auditing
Venue: ITC Bldg., Sen. Gil Puyat Ave., Makati City Date: July 19-20, 2017
Seminar title: Appreciation Course on ISO 9001:2015 Standard Venue: ITC Bldg., Sen. Gil Puyat Ave., Makati City Date: January 12, 2017
SKILLS
Computer Literate
Programming
Data Analysis and Documentation
Good Communicator
Ability to work well with people
Responsible and organized
Can work with minimum supervision
Can comprehend well
Hardworking, dedicated, and goal-oriented
ACHIEVEMENTS/AWARDS RECEIVED
Internal Auditor
ISO 9001:2015
Quality Management Systems
Trainer
5S Quality Workplace
Outstanding Student in Academics
Bicol University-College of Science
1st Semester S.Y. 2014-2015
Dean's Lister
Bicol University-College of Science
1stSemester S.Y. 2013-2014 and S.Y. 2014-2015
Academic Scholar
Bicol University-College of Science
1st Semester S.Y. 2014-2015
Fourth Honorable Mention
Graduation Day
April 8, 2011
Second Honor
Graduation Day
April 4, 2007
PERSONAL INFORMATION
Date of Birth : July 10, 1994
Place of Birth : Cabangan, Camalig, Albay
Gender : Female
Citizenship : Filipino
Religion : Roman Catholic
Civil Status : Single
REFERENCES
Atty. Romilinda C. Sibal
Attorney IV, Consumer Affairs Service
Energy Regulatory Commission
Contact No. : (02) 8689-5388
Vicente B. Baranda
Technical Supervisor
Columbia Technologies Inc.
Contact No. : 092********
Engr. Paciano V. Robles
Installation / Technical Department Head
Applied Systems Manufacturing Corporation
Contact No. : (02) 8890-2620
I hereby certify that the above information is true and correct to the best of my knowledge and belief.
CHERRY O. NICOLETA
Applicant
Contact this candidate