Front Desk Sales Associate
Resume:
Latia De Los Santos
Orlando FL, 32828
(321) 276 - 7417
***********@*****.***
Skills
Multitasking: Proficient in handling multiple tasks and meeting deadlines independently or with a team. Can handle answering phone calls, emails, and assisting customers with full engagement.
Communication: Proper and strong communication skills to be able to provide excellent interacting skills with customers to build a great culture and service.
Organization: Strong leadership and high-quality organizational skills to provide a healthy clean environment, and layouts of tasks and projects. With being the first face, a customer will see at a front desk it is very important and expected to have a controlled and professional appearance at all times.
Prioritizing: Efficient at prioritizing time and all customers to make sure the company's values and culture are being met up to standard.
Computer skills: Microsoft Office, Excel, faxing, copying, and multiple computer work
Experience
June 2016 -February 2018
The Children’s Place, Oviedo FL - Sales Associate
Received payments by cash, check, credit cards, gift cards.
Answered the phones and maintained a friendly, professional demeanor at all times.
Maintained clean and orderly checkout areas and complete other general cleaning duties such as mopping floors and emptying trash cans.
Replenish floor stock and processed shipments to ensure product availability for customers.
Promoted products to significantly increase sales and making sure customers find everything they need.
Ensure the products and brands are represented effectively in the store to create a positive customer experience.
February 2018 - January 2019
Unilever Consumer services, Altamonte Springs- Call Representative
Answered consumer inquiries by telephone conversations in a timely and accurate fashion.
Solved consumer problems by serving various consumer questions or providing refunds or coupons.
Properly directed inbound calls in the phone queues to improve call flow.
Maintained consumers trust in the company by providing all the information about the products.
Collected consumer feedback and documented process changes to exceed customer satisfaction goals.
Always maintained date records and organized case documentations.
February 2018- January 2019
Piercing Pagoda, Altamonte Springs- Keyholder/Sales Associate
Handle payments by credit card, cash, gift cards, and checks.
Maintained keeping the jewelry organized and replenished.
Certified to pierce ears at Piercing Pagoda.
Discuss promotions with customers to increase sales and build customer loyalty.
Complete general cleaning duties such as cleaning the store's glass and floors.
January 2019 - 2020
Orlando Metro Gymnastics- Receptionist/After Care
Answered customer questions by telephone and or in person in the office.
Signed customers up for classes, field trips, birthday parties, teams, open gyms, or free trials in an efficient manner.
Processed payments by credit card, cash, or checks.
Completed any projects, tasks, or assignments that were assigned from management at the front desk.
Picked up children with the companies van from schools to attend after school or summer camp care.
Supervised children while playing games and playing with gym equipment.
Completed general cleaning duties such as cleaning the tables, floors, and office area.
March 2020 - September 2022
Hollywood Institute Of Beauty Careers - Front Desk Receptionist
Answer client and customer questions by telephone or in person.
Book appointments for clients and students for each month.
Transfer calls to individual departments about inquiries.
Process payments for clients, students, and customers by credit card, cash, or checks.
Fax and scan documentations to corporate offices
File paperwork and documentations
Sale merchandise and products to customers
Process transcript documentations
Clean and sanitize front desk areas
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