Property Management Operations

MARY SHEAR

Lexington, KY – 346-***-**** – *************@*****.***

Property Management & Operations Professional 20+ Years’ Experience Achievement-oriented professional with extensive experience in property management, operations management, and strategic planning. Proven record of managing complex projects while leading high-performing teams to support an organization’s success. Background includes motivating staff to peak performance while consistently increasing NOI year-over-year and improving occupancy. Value-centric leader who thrives within fast-paced environments delivering forward-thinking and professionalism. CORE COMPETENCIES

Operations Management

Strategic Planning

Team Leadership Skills

Training & Development

Performance Management

Reporting & Documentation

Business Development

Finance Management

Communication Skills

PROFESSIONAL EXPERIENCE

DAYRISE RESIDENTIAL – Houston, TX

Draw Administrator 2023

Served as Draw Administrator responsible for compiling all necessary reports and submitting draws for reimbursement, ensuring accuracy and compliance with company standards. Audited invoices submitted by site personnel for any errors or discrepancies, rectifying issues to maintain financial integrity. Followed up with lenders on a weekly basis to obtain status updates and facilitate timely processing of draws. Prepared payments and submitted for upload to bank, adhering to established protocols and deadlines.

Prepared workbooks for accountants to verify payables eligible for payment, ensuring accountability in all transactions

Audited refunds for accountants to verify refunds eligible for payment, ensuring accuracy & completeness of transactions

Developed step-by-step instruction manual for submission of draw process, enhancing efficiency and reducing any errors Operations Specialist 2021 – 2023

Provided leadership as Operations Specialist assisting preparation of budgets for 26 sites, contributing to development of financial plans to optimize resource allocation. Conducted monthly site inspections of each site to assess conditions and identify potential liabilities, reporting findings to senior management team to ensure timely resolution of issues. Audited sites as requested by VP of Operations, reviewing operations to identify areas for improvement & ensure compliance with company policies & procedures.

Worked with lease-up crew on start-up site, facilitating implementation of operational processes to support the launch

Created policies and forms for vendor monthly invoice review, establishing procedures for invoice processing at 26 sites

Developed policy for required Housing Site Walks, ensuring assessment of site conditions and compliance with standards HIGHMARK RESIDENTIAL – Houston, TX

Community Director 2008 – 2021

Served as Community Director managing all leasing and marketing activities, developing and implementing strategies to attract and retain residents. Handled administrative tasks, including budgeting reports, payables, receivables, and expense management, maintaining financial integrity. Led staff management initiatives, including team building, corrective action, weekly meetings, and training in areas such as Fair Housing and OSHA regulations, fostering a positive and productive workplace environment.

Mentored new managers providing support to facilitate transition into roles and ensure success within the organization

Conducted daily site inspections to assess condition, identify potential liability issues, and address maintenance projects

Coordinated with contractors to ensure the timely and successful completion of maintenance and renovation projects

Maintained responsibility for approving payroll, ensuring accuracy and compliance with company policies and protocols TECHNICAL SKILLS

Yardi, OneSite, Rentroll, MS Office, Yieldstar, RentDebt, Apartment Ratings, PayLease, RENTCafe, LeaseLabs, RealPage

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