Customer Service Team Members
Resume:
Erin Green
IT Specialist with customer service, Microsoft Office and web design background
Miami, OK 74354
********@*******.***
To obtain gainful employment in a position I enjoy. Authorized to work in the US for any employer
Work Experience
Program Assistant
Ohio Reformatory for Women / Reentry Division of OhioMeansjobs.org-Marysville, OH January 2021 to December 2023
• Assist incarcerated individuals in creating resumes, cover letters and job searching for upcoming release into society to be successful upon reentry
• Assisted incarcerated individual in obtaining information on how to obtain identification as well as housing and other community resources upon their release and reentry into society IT Lifecycle Technician
Tyson Foods, IT Dept-Springdale, AR
August 2018 to October 2019
• Lifecycle Migration of new machines for team members remotely and hands-on to assist team members in staying up to date with the most recent equipment to properly perform their jobs.
• Also assist in day-to-day troubleshooting and computer issues for team members. Customer Support Specialist
Hondros Education Group-Columbus, OH
November 2017 to June 2018
• Assisted clients with all issues related to purchased educational software
• Worked with ServiceNow system to handle all incoming troubleshooting with clients
• Worked remotely from home as well as in office to ensure availability for clients needs. Transcription Manager/Software Project Manager/Misc. Additional Jobs Cybervation, Inc.-Dublin, OH
April 2014 to October 2017
• Advanced through several job situations, culminating in a managerial level role overseeing company’s software development activities.
• Provide cradle-to-grave oversight of software project management, leading the research, design, development, documentation, QA testing and rollout of enterprise applications.
• Managed, hiring and payroll for a successful transcription division of the company increasing monthly profits into the thousands.
• Handled all computer/server issues with the managed services division of the company.
• Monthly newsletter creation for numerous companies. Remote IT Support and Hands-On
Vocalink Language Services-Dayton, OH
June 2015 to June 2016
• Handled all Server 2012 upkeep, new employee onboarding with relation to computer set up on the server and personal laptops.
• Handled all remote and hands-on IT issues and Exchange server issues, business cellular issues and hardware assignment.
• Organization and Inventory of all electronic devices with the company. Education
Certificate in Web Design
Ohio Central School System - Marysville, OH
December 2022 to June 2023
Continued Education
Ohio State University Lima - Lima, OH
2023
Associate's degree in Computer Information Systems NEO A & M College - Miami, OK
2000
Skills
• Team Building and Leadership
• Remote and Hands-on IT Support
• Multitasking
• Project Management
• Customer Service
• Communication
• Desktop Support
• Help Desk
• Computer Hardware
• Microsoft Windows
• LAN
• Operating Systems
• Active Directory
• Technical Support
• Microsoft Windows Server
• Software Troubleshooting
• Computer Networking
• Network Support
• DHCP
• DNS
• IT
• Customer service
• Microsoft Exchange
• TCP/IP
• VMWare
• CSS
Certifications and Licenses
First Aid Certification
Driver's License
November 2023 to November 2027
Assessments
Retail customer service — Proficient
July 2024
Responding to customer situations in a retail setting Full results: Proficient
Warehouse safety — Proficient
May 2024
Using safe practices in a warehouse setting
Full results: Proficient
Spreadsheets with Microsoft Excel — Proficient
July 2024
Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient
Technical support: Customer situations — Proficient November 2023
Responding to technical support situations with sensitivity Full results: Proficient
Retail customer service — Proficient
November 2023
Responding to customer situations in a retail setting Full results: Proficient
Technical support — Proficient
November 2023
Performing software, hardware, and network operations Full results: Proficient
Graphic design — Proficient
June 2024
Using graphic design techniques and producing visual media to communicate concepts Full results: Proficient
Work style: Reliability — Proficient
June 2024
Tendency to be reliable, dependable, and accountable at work Full results: Proficient
Inside sales — Proficient
December 2023
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Proficient
Work motivation — Proficient
December 2023
Level of motivation and discipline applied toward work Full results: Proficient
Administrative assistant/receptionist — Proficient November 2023
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Sales skills — Proficient
November 2023
Influencing and negotiating with customers
Full results: Proficient
Written communication — Proficient
July 2024
Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient
Management & leadership skills: Impact & influence — Proficient July 2024
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Social media — Proficient
July 2024
Knowledge of social media techniques and analytics interpretation Full results: Proficient
Customer service — Proficient
May 2024
Identifying and resolving common customer issues
Full results: Proficient
Time management skills — Proficient
July 2024
Managing one's own time to complete tasks quickly and efficiently Full results: Proficient
Working with MS Word documents — Proficient
June 2024
Knowledge of various Microsoft Word features, functions, and techniques Full results: Proficient
Customer focus & orientation — Proficient
November 2023
Responding to customer situations with sensitivity Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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