25+ years experience in customer service and cash handling, I have 1 s
Resume:
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Crystal Bilow
To obtain a position with a progressive company that requires and encourages professional achievement with potential of advancement.
SKILLS
Quickbooks
Accounts payable
Customer service - 20+ years experience
Collections
Accounts receivable
Oracle
OMD
Microsoft Office-(Access, PowerPoint, Word, Excel)
EXPERIENCE
Rowe Rental Properties Property Manager
June 2008 – August 2024
●Managed 14 properties and 4 duplexes
●Verified references and employment
●Set up new leases, review with tenant, insure all documents needed were received and signed along with 1st and last months rent and 100.00 deposit was received and cleared the bank (if needed).
●Completed a pre-property inspection with tenant documenting all questions and concerns and provided tenant with keys to the property.
●Set up new tenant information and scanned all required documents into QuickBooks
●Worked with Housing Authority for inspections on all section 8 tenants
●Inspect vacant and occupied units for any repairs, submit tickets to maintenance and insure completion in a timely manner
●Clean up property after each move out
●Collect rent and other fees and make deposits
●Work with tenant’s to resolve all questions and concerns.
Ikon office solutions Collections - Senior Associate
April 2006 - May 2008
●Answered and resolved all calls received on ACD line for entire call center
●Managed portfolio with 300+ accounts
●Maintained and exceeded monthly reduction goals
●Worked request queue, with a response time of less than one hour
●Documented each account with precise notes advising of all activity
●Assisted other departments with special projects when needed
3rd Party Account Reconciliation - Senior Associate
June 2004 - April 2006
●Answered and resolved all calls on ACD line for call center
●Worked closely with field reps, customer liaisons and service/supply reps for assistance Verifying contracts and invoices are being billed correctly for each serial number.
●Submitted credits, adjustments, and refunds in the queue for approval
●Processed bad debt and move money requests
●Trained new employees and assisted other associates and departments
●Worked with management on special projects to meet and exceed monthly, quarterly and year-end goals
Accounts Receivable- Associate
March 2003 - June 2004
●Applied all checks received from the lockbox
●Researched all unidentified money to find the customer and invoice
●Processed check requests
●Performed daily, weekly, and monthly balancing of cash financial codes
●Researched and resolved posting discrepancies
Clear Channel Communications
Receptionist
February 1999 - March 2003
●Switchboard operator
●Kept inventory of all prizes given away for each station and gave out to the winners with appropriate documentation
●Handled all mail coming in and going out
●Set up meetings for management
●Typed up letters and memos for management
●Handled all cash payments and setup to b deposited
EDUCATION
Six Sigma yellow belt - Ikon Office Solutions
Certified Customer Service Specialist - Central Georgia Technical College
Microsoft Excel Specialist - Nova Computer Training
AWARDS
Above and Beyond Certificates of appreciation for Reductions on my portfolio
Customer Service star -Clear Channel Communications
Employee of the Year - Clear Channel Communications
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