Customer Service Support
Resume:
Myesha Powell
**************@*****.*** 469-***-**** Monroe, LA
SUMMARY
Seasoned professional with 25 years of diverse experience, including direct customer support at Monroe Housing Authority, delivering exceptional service and building customer relations. Skilled in high-volume call management, problem resolution, and process improvement, enhancing customer satisfaction. Seeking a Customer Support role to leverage extensive service background, communication skills, and a proven track record in customer-facing positions. WORK EXPERIENCE
Will Source Monroe Louisiana
Box Sorter Jul 2024 - Sep 2024
• Efficiently sorted and categorized various products in a high-volume warehouse environment, maintaining meticulous attention to detail to ensure accurate inventory management and expedite order fulfillment at Will Source.
Westaff West Monroe, LA, US
Assistant Manager Oct 2022 - Present
• Manage daily transaction reports, ensuring accuracy in financial and sales data.
• Conduct recruitment and interviews for potential candidates, maintaining adherence to company policies and procedures.
• Oversee customer service operations, handling incoming sales inquiries and resolving client issues.
• Coordinate scheduling for staff across multiple departments, optimizing team efficiency and productivity. Monroe Housing Authority Monroe, LA
Customer Service Rep Aug 2022 - Apr 2024
• Addressed a high volume of inquiries via calls and emails, maintaining response times in line with departmental standards.
• Fostered positive customer relations by utilizing active listening and empathetic communication, contributing to a decline in complaint rates.
• Facilitated customer order processes, from selection to shipment tracking, guaranteeing precise and prompt delivery.
• Partnered with the finance team to rectify billing issues, leading to a decrease in accounts receivable discrepancies. Lowe's Home Improvement Monroe, LA
Cashier Feb 2018 - Jan 2023
• Processed various payment transactions with meticulous accuracy, maintaining a reliable record of financial exchanges for the establishment.
• Enhanced customer satisfaction by efficiently resolving a range of complaints, ensuring a positive shopping experience.
• Contributed to store operations by effectively managing opening and closing procedures, as well as performing inventory restocking as required.
• Delivered consistent, high-quality customer service by assisting patrons with product location, returns, and exchanges, and by providing prompt and accurate responses to inquiries. Essential Cleaning LLC Monroe, LA, US
Housekeeping Oct 2019 - May 2022
• Maintained cleanliness and hygiene across various properties including offices, residential apartments, and healthcare facilities, ensuring all spaces met established standards.
• Delivered exemplary customer service, fostering positive relationships with guests, clients, and residents through attentive and friendly interactions.
• Assisted in the onboarding process by training new staff members in proper cleaning techniques and service protocols, contributing to team efficiency and quality control. Housekeeping Nov 2021 - Mar 2022
• Maintained high standards of cleanliness across various facilities by effectively disinfecting and tidying rooms, hallways, offices, and common areas.
• Delivered courteous service to clients, residents, and guests, enhancing satisfaction and maintaining a welcoming environment.
• Contributed to team development by assisting in the training of new staff members, ensuring consistent quality of housekeeping services.
Balfour Printing Company Dallas, TX, US
Machine Operator Mar 2003 - Jun 2018
• Maintained and operated commercial machining equipment, ensuring adherence to safety regulations and conducting routine quality checks every 30 minutes to uphold product standards.
• Documented audit procedures and diagnosed equipment issues, contributing to the smooth operation of production processes and timely order fulfillment.
• Facilitated onboarding and skill development of new hires, enhancing team proficiency and operational efficiency. Embosser/Inserter Aug 2012 - May 2014
• Operated embossing machinery to imprint gilt and blind lettering, as well as designs on book covers, adhering to specified guidelines.
• Prepared and adjusted embossing plates and materials, ensuring raised impressions for optimal machine pressure during the embossing process.
• Executed both machine and manual embossing tasks, including the application of gold leaf and blind design work on book covers.
Trammells Crow Residential Dallas, TX, US
Receptionist Jan 2002 - Mar 2003
• Managed front desk operations by efficiently processing incoming calls, directing inquiries, and coordinating appointment scheduling, ensuring seamless daily communication flow within the office.
• Conducted administrative support tasks including data entry, record maintenance, and preparation of financial reports, contributing to the organization's operational efficiency. Braum's Ice Cream and Dairy Stores Dallas, TX, US
Cashier Feb 1999 - Aug 2002
• Managed daily operations and supervised a diverse team, ensuring efficient transaction processing and maintaining high customer satisfaction levels.
• Resolved customer complaints swiftly and provided assistance in merchandise selection and order placement, contributing to a positive and welcoming shopping environment. EDUCATION
Strayer University
Bachelor's in Business Administration, Business Administration Columbia, SC, US
Present
Louisiana Delta Community College
High School Diploma, General Education
Dallas, TX, US
2004
David W Carter High School
High School Diploma, General Education
Dallas, TX, US
2003
SKILLS
Commercial Cleaning • Load & Unload • Communication Skills • Warehouse Experience • Materials Handling • Shipping & Receiving • Cash Handling • Front Desk • Microsoft Excel • Stocking • Residential Cleaning • Inventory Control • Cleaning • Driving • Microsoft Word • Merchandising • Order Picker • Machining • Organizational Skills
• Meal Preparation • English • Filing • RF Scanner • Manufacturing • Shift Management • Home Care • Leadership
• Packaging • Human Resources • Customer Service • Microsoft Office • Pallet Jack • Maintenance • Laundry • Computer Skills • Caregiving • Retail Sales • Order Picking • Property Leasing • Accounts Payable • Accounts Receivable • Property Management • Bookkeeping • QuickBooks • Yardi • General Ledger Accounting • Medical Office Experience • Journal Entries • Financial Report Writing • Account Reconciliation • Office Management • Balance Sheet Reconciliation • Budgeting
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