Support Specialist Customer

JUDE LEBI

Chevy Chase, MD

*******@*****.***

+1-240-***-****

Work Experience

Admin Specialist I

FOOD AND DRUG ADMINISTRTION (FDA)-Rockville, MD

June 2024 to Present

• Manage schedules and organizing meetings

• Prepare documents and handling correspondence

• Maintaining records and databases

• Utilizing computer skills and having strong communication and organizational abilities Customer Support Specialist

Xometry-North Bethesda, MD

March 2023 to May 2024

• Served customersand partners through effective communication, proactive learning, deepening relationships, and advocacy over the phone, chats, and emails.

• Provided timely updates tocustomers, and as appropriate, all internal teams on the status of pendingsupporttickets

• Organized and communicated customerfeedback to the appropriate internal teamcustomers

• Maintained high service level standards by meeting or exceeding all service level metrics

• Ensured an exceptionalcustomerand partner experience by proactively bringing forwardcustomerfriction points, continuous improvement ideas, and employee experience suggestions. Inventory Control Specialist

National Society Daughters of the American Revolution-Washington, DC May 2022 to March 2023

• supported inventory functions and physical counting of inventory

• supported ordering of specified items as needed to maintain proper inventory levels

• orchestrated monthly end inventory procedures to correspond with company SOPs

• Assisted in receiving, warehousing, and distribution operations by overseeing, coordinating, and supporting programs, operational, and personnel policies and procedures per established business process compliance SOPs

• Supported the control of inventory levels by conducting regular physical

• investigated all variances and identified appropriate actions that will minimize/eliminate these variances

Inventory Coordinator

Sodexo/GSK-Rockville, MD

January 2020 to May 2022

• Kept track of all orders for Lab Consumables

• Ensured all completion of all daily, variety inventory assignments

• Received and documented all orders and materials

• Notified all parties involved when requested orders arrived.

• Daily and weekly performance of inventory counts of current POU's (Point of Use)

• Operated of pallet jack when needed

• Daily and weekly meetings, to recap and make plans for events to come.

• Maintained and prepared detailed records and files using appropriate software and hard copy files.

• Replenished all lab storage rooms/POU's for scientists.

• Monitored and made observations on site safety near misses

• Assisted with any other departments that need it.

• Copied, Faxed, and Scanned important paperwork and packing slips

• Received new shipments daily from various vendors

• Packed and prepared shipments of temperature sensitive and non-sensitive packages to both clients and various vendors.

Shipping and Receiving Coordinator

FDA-Rockville, MD

December 2019 to December 2019

· I shipped and received daily shipments from different parts of the country

· Conducted top to bottom of in-stock inventory

· Made and picked up deliveries from local events affiliations

· Maintained a neat and professional, workspace and environment

· Made and answered important calls

· Replenished work printer paper on a weekly basis.

· Collected and filed daily packing slips.

· Copied, Faxed, and Scanned important paperwork

Inventory Assistant

Foundation of the National Archives-Washington, DC April 2011 to December 2017

· Made and Answered calls regarding shipping and receiving

· Replenishment of store before and after business hours

· Scanned both digitally and physically packing slips

· Participated in morning meetings

· Monitored stock of supplies both in and out of store

· Maintained a clean, working environment

· Provided customer service as a backup sales associate when needed

· Assisted when needed for special events e.g., 4th of July

· Ensured inventories were properly organized or disposed of as needed.

· Created and maintained client relationships - customers, supply organizations, transportation units, and others to obtain material status information, follow up on urgently required items, and/or expedite delivery of materials to work sites.

Education

B-CC High School - Bethesda, MD

Columbia Union College - Takoma Park, MD

Skills

• Microsoft Office

• Customer Service

• File Maintenance

• Typing

• Shipping & Receiving

• Net suite

• Answering Phone calls

• Scanning

• Inventory Control

• Proof reading

• Purchasing

• Heavy lifting

• Customer service

• Typing

• Proofreading

• Microsoft Office

• Microsoft Powerpoint

• Organizational skills

• Microsoft Excel

• Communication skills

• English

• Front desk

• Research

• Clerical experience

• Materials management

• Writing skills

• ERP Systems

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