Customer Service Restaurant Manager

A seasoned and accomplished Multi-Unit Restaurant Manager and Entrepreneur widely recognized for a consistent track record of achieving exceptional revenue growth and establishing highly successful business enterprises. Expertise lies in formulating effective business strategies, optimizing resource allocation, recruiting and managing top-performing teams, maintaining client accounts, developing robust marketing plans, and providing unparalleled customer service. Possess a unique ability to identify lucrative opportunities, cultivate strong relationships, and negotiate advantageous agreements. Actively seeking a new opportunity to leverage exceptional sales and leadership abilities to drive organizational performance, surpass sales targets, and significantly contribute to attaining corporate objectives.

194 Vista Dr. Eustace Tx 75124 903-***-****

JAMES TURRIN

Boston Market

Core Responsibilities:

Regional Training Manager 2020 - 2023

•Oversaw comprehensive training initiatives for managers across 65 restaurants in 6 states, ensuring consistent adherence to Boston Market's operational standards and procedures

•Conducted customer service workshops, coaching sessions, and role-playing exercises to equip managers with the skills needed to build strong relationships with customers

•Cultivated strong rapport and credibility with customers through a customer-centric approach, emphasizing transparency and efficient service delivery

Dickeys Barbecue Pit

Owner Dickeys Moreno Valley CA 2018 - 2021

•Provided on-the-job training to new employees, ensuring their safe and efficient performance in their roles

•Successfully elevated sales figures from 510,000 to an impressive 830,000.

•Demonstrated exceptional proficiency in leveraging social media promotions to amplify sales and drive substantial revenue growth.

•Spearheaded the comprehensive management of critical aspects such as funding, insurance permits, and franchise operations during the business establishment.

•Established and nurtured relationships with suppliers, ensuring seamless access to the necessary products and ingredients for the restaurant's efficient and smooth operations.

•Oversaw and supervised employees' work performance, promptly addressing any performance issues that arise to ensure optimal productivity and maintain high standards of excellence

•Effectively managed all aspects of the restaurant's operation, including the recruitment and termination of staff members, as well as ensuring proper inventory management to maintain optimal supply levels

Boston Market

Area Manager 2005 - 2018

•Spearheaded the management of a vast territory encompassing all of Southern California, including San Diego, Los Angeles, San Bernardino, and Orange County, overseeing the operations of multiple Boston Market locations

•Demonstrated exceptional leadership and strategic skills, consistently achieving impressive average annual sales volume ranging from $1.3 million to $1.5 million

•Analyzed key performance indicators, financial metrics, and market trends to identify opportunities, devise effective strategies, and optimize business performance

Regional QA Manager 2003 - 2005

•Demonstrated commitment to fulfilling responsibilities as a Regional QA Manager through extensive and frequent travel across the Southern and northern California region, overseeing the quality assurance processes of multiple Boston Market restaurants

•Developed and implemented robust quality assurance protocols, including comprehensive checklists, audits, and training programs, to uphold brand standards and exceed customer expectations

•Provided guidance and support in addressing food safety and sanitation practices, ensuring compliance with regulatory requirements and industry best practices

Regional Trainer 2001 - 2003

•Demonstrated exceptional proficiency as the Regional Trainer for Boston Market, responsible for successfully training and developing all General Managers (GMs) and Assistant General Managers (AGMs) in both the Northern and Southern California regions

•Designed and delivered engaging training sessions, workshops, and coaching programs, incorporating interactive activities and real-life scenarios to enhance learning outcomes

•Actively contributed to the development and improvement of training materials, resources, and standard operating procedures to enhance the overall training experience

Area Manager 1997 - 2001

•Promoted to the position of Area Manager shortly, demonstrating strong leadership and adaptability during challenging times

•Oversaw the operations of multiple Boston Market locations, effectively managing resources, optimizing profitability, and ensuring adherence to brand standards

•Developed and executed strategic plans to drive sales growth, enhance customer satisfaction, and improve operational efficiency within the assigned area

Store Opening Team 1996 - 1997

•Played a vital role in the successful opening of over 20 restaurants within two years, showcasing exceptional project management skills, attention to detail, and the ability to meet tight deadlines

•Collaborated closely with cross-functional teams to ensure smooth store openings, coordinating logistics, staffing, training, and inventory management, resulting in efficient operations from day one

General Manager Jul 1995 - Dec 1995

•Successfully led the Victorville location as General Manager for six months, demonstrating strong leadership, operational expertise, and the ability to drive performance and customer satisfaction.

•Recognized for exceptional performance and promoted to the National Support Office (NSO) Team, showcasing expertise in training, mentoring, and supporting other managers in achieving operational excellence and delivering exceptional customer experiences

Assistant Manager Jan 1995 - Jun 1995

•Successfully served as Assistant Manager for a period of 6 months, demonstrating strong leadership, organizational skills, and the ability to effectively support General Manager in driving operational excellence and achieving business goals

•Recognized for exceptional performance and promoted to the position of General Manager, showcasing expertise in team management, customer service, and maintaining high standards of quality and efficiency within the restaurant

Wings Café – Apple Valley Airport

Owner/Operator 1992 - 1995

•Transformed my fervor for food and culinary expertise into a successful ownership and operation of a restaurant, seizing a valuable entrepreneurial opportunity

•Orchestrated a remarkable ascent in sales, elevating revenue from $50,000 to $100,000 within a three-year timeframe, employing astute tactics and ensuring unparalleled dining encounters for patrons

Spoon’s

Assistant Manager 1989 - 1992

•Achieved remarkable results as Assistant Manager within a bustling, full-service restaurant akin to Chili's, spearheading operations that generated an exceptional annual revenue of $2.5 million

Alexis Park Resort

Room Service Manager 1986 - 1989

Various Roles from Entry Level 1982 - 1986

•Played a pivotal role in the successful launch and seamless operation of an expansive 500-suite hotel resort, orchestrating seamless collaboration and coordination among various departments during the critical pre-opening phase

University of Las Vegas, Nevada

•Business Coursework

Associate of Sciences Degree, Hospitality Management

Paul Smiths College

•Hands-on learning environment (ran hotel with student staff)

•Public Speaking

•Sales and Operations

•Management

•Customer Retention

•Training and Employee Development

•Account Management

•Team Building and Mentoring

•CRM

•MS Office

•Salesforce

•Marketing

•Customer Service

•Excellent Communication

•Problem-Solving

•Business Development

•Negotiation

•Presentation

Available upon request

Contact this candidate