Customer Service High School

Kelsey Johnson

Stone Mountain Ga, 334-***-**** **********@*****.***

PROFESSIONAL SUMMARY

Recent high school graduate with strong academic performance and excellent communication skills seeking an entry-level remote customer service position to gain valuable work experience, develop professional skills, and contribute to a dynamic, customer-centric team.

SOFT SKILLS:

Excellent Communication, Team Leadership, Public Speaking, Time Management, Adaptability to Remote Work TECHNICAL SKILLS

Retail Operations, Inventory Management, Cash Handling, Compliance, Safety Procedures, Customer Service, PROFESSIONAL EXPERIENCE

Customer Service Associae walmart Stone Mountain, GA November 2023- February 2024

● Consistently provided exceptional customer service to over 100 customers per day.

● Handled customer complaints and resolved issues in a timely and professional manner, maintaining a high level of customer satisfaction.

● Demonstrated strong communication skills by greeting customers, answering questions, and providing product recommendations, suitable for remote support roles.

● Developed rapport with regular customers, increasing repeat business by 15%, showcasing relationship-building skills critical for remote work. Dietary Aide Ellwood Staffing Huntsville, AL November 2022 - October 2023

● Prepared and served meals to over 100 patients daily, adhering to dietary restrictions and guidelines.

● Maintained accurate records of patient diets and preferences, showcasing attention to detail.

● Collaborated with kitchen staff to ensure timely and efficient meal preparation, demonstrating teamwork and communication skills applicable to remote environments. Assembly line processor Ellwood Staffing Huntsville, AL March 2022 – september 2022

● Stars, operates, tends, stops, and cleans machines

● Operated, tended, and cleaned machinery in a high-paced production environment.

● Assembled finished products with attention to detail and quality control.

● Assisted with loading and unloading items, demonstrating strong operational skills that translate well to multitasking in remote roles.

EDUCATION & CERTIFICATION

High school diploma, Selma Bridge Academy, Expectd Graduation Daate: November 2024

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