Service Representative Medical Assistant

JOY SIMMONS (aka Joy Pepe)

C: 267-***-****

Email: ***********@*****.***

SUMMARY

Dedicated and empathetic hard worker offering over 10 years in direct patient care and office management experience. Committed to obtaining the highest level of patient satisfaction by ensuring regulatory compliance and adherence to practice standards. Documented ability to cultivate trust and rapport with patients and maintain strong relationships. Excellent communication and interpersonal skills with patients, families and other healthcare professionals.

EDUCATION

Keiser University Graduated August 2017

Medical Assistant Certificate

USA Career Institute Graduated 2012

Child Care Specialist Training

Pampering Plus Nurse Aid Institute Graduated 2009

Nurse Assistant Certificate

Community College of Philadelphia 2004

Major: Business and Nursing GPA: 3.6

ACADEMIC RECOGNITION

National Honors Society- 2003

National Dean's List- 2003

World Trade Center Scholarship-2004

INTERNSHIPS

Walt Disney World, Orlando, FL 2007

Conduct guest orders

Cash handling

Food preparation

General cleaning with chemicals

Options without Walls, LLC, Bala Cynwyd, PA 2012

Research and Administrative Assistant

Database searches for articles and data pertaining to college enrollment

Help organize college enrollment and financial aid workshops for students and parents

Provide support and help organize college tours

EXPERIENCE

LightSpring Home Care Agency

November 2023-Present

Care Coordinator promoted to Community Relations Manager

Salus University-FT

March 2023-November 2023

Patient Service Representative

London Approach-Temp w/ Salus University

September 2022-March 2023

Patient Service Representative Temp

VSA-WFH Temp

Feb 2022-May 2022

●Cold Calling

●Quality Assurance

●Appointment Setting

●Ancero

●Development Rep

Wawa-WFH Temp

Nov 2021-Jan 2022

●Customer Support

●Salesforce

●SharePoint

●Contact Tracer

PYN-WFH Temp

July 2021-Oct 2021

●Outlook/Teams

●Quality Review

●Customer Support/Support Team

MDHHS-WFH Temp

CONTACT TRACER

APRIL 2021-JUNE 2021

●Call center-work from home

●Lightning Force/ Salesforce

●Covid info

IBX-WFH Temp

Customer Service

December 2020-March 2021

●Call Center

●Microsoft Documents

●Citrix and Avaya and Stars

Chestnut Hill Hospital

Patient Service Representative

December 2019-September 2020

●Clerical duties

●Contact patients prior to scheduled appointment; confirmation and covid-19 prescreening

●Interview patients over the telephone to obtain medical history, including medications and insurance.

●Assist other members of the Surgical and Call Center departments as needed, as well as MA ● Additional duties

J&J Staffing/ Abington Endocrinology

Temp/Front Office Assistant

October 2019-December 2019

● Clerical

Ajilon Staffing Agency/ Medrisk

Temp/Customer Service Rep

July 2019-September 2019

● Call Center

NewLife Cardiovascular Care

Medical Assistant/Front Office Manager September 2017-July 2019

●Experienced in front and back offices, controlling patient flow, collecting payments and assisting in delivery of quality healthcare.

●Kept facility stocked with necessary supplies, equipment and instruments.

●Assisted patients in preparation for examinations, assessing and recording vital signs.

●Organized charts, documents and supplies to maintain team efficiency.

●Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses.

●Checked patients in, collected and verified insurance information, compiled new patient forms, scheduled appointments and updated patient files.

●Assisted physicians by preparing patients for procedures, including but not limited to EKGs, phlebotomy, glucose testing and pulmonary function tests.

●Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.

Bayada Pediatrics

CNA/Child Care Worker September 2016- January 2018

●Helped prepare meals, snacks and refreshments for children, accounting for individual dietary needs and restrictions.

●Balanced schedules to provide optimal rest, play and educational periods.

●Observed and monitored play to identify developmental strengths and target areas for enrichment activities.

●Identified concerns and signs of emotional or developmental problems and discussed issues with management and families.

●Provided personal nursing care in pre- and post-operative situations.

Brookside Health & Rehab Center

Certified Nursing Assistant March 2013-March 2016

●Used mobility devices and Hoyer equipment to carefully transport patients.

●Consulted with nurses to develop patient care plans and evaluate treatment options.

●Documented information in patient charts and communicated status updates to interdisciplinary care team.

●Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage.

●Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.

●Documented patient intake and dietary requirements and assisted with feeding to promote proper patient nutrition.

●Managed and maintained patient rooms, shared-living areas and nursing stations.

●Documented activities and recorded information in EMR system.

References and extended experience: Available Upon Request

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