Real Estate Customer Service

CAROLINA ARIZA

*************@*****.*** Northlake, DFW area, TX 862-***-**** linkedin.com/in/carolina-ariza-1059512

PROFESSIONAL PROFILE

Professional with more than 20 years of experience in Sales and customer and relationship development. Proven strengths in negotiation, Ability to perform in a service-culture environment, easy to interact professionally with all employees. Speak, read, and write in English and Spanish. Ability to work independently and with minimal supervision. Math calculations and analyze data. Self-motivate with strong organization skills and capacity for attention to detail. Effectively prioritize work and meet deadlines. I can pass pre-hire compliance background checks.

Sales experience - Experience in real estate and financial services

Negotiation of contracts - Customer Service

Bilingual in both Spanish and English - Ability to work without supervision.

Communication Skills - Fast Learning and adaption.

Persuasion. - Presentation Skills

Relationship management - Business to Business (B2B)

Client Relations - Math Calculations

Self-motivated and work independently - Analyze Data

Organization Skills - Attention to detail

Financial Education - Prioritize Work

WORK EXPERIENCE

REAL ESTATE AGENT April 2021 – Dec 2023

LIFESTYLE INTERNATIONAL REALTY Cedar Grove, NJ

Respond promptly to client needs, qualifying and transferring inbound calls or scheduling appointments.

Conduct outbound real estate sales activities, including cold calling, networking, and virtual and in-person meetings.

Analyze client properties using market comparable and research to provide valuable opinions.

Research the local market and stay up to date on industry trends.

Market investment real estate to internal, external, and active investors.

Collaborated with developers, landlords, and real estate agents on deals, working with in-house counsel on deal processes and lease agreements.

Manage relationships with developers, homebuilders, communities, property owners, real estate authorities and homeowners’ associations.

OFFICE MANAGER October 2021 – October 2022 RCN INTERNATIONAL New York City, NY

Administered and controlled expenses, cash flow and billing for clients to reach financial objectives.

Systematized payroll and vendor payments, organized meetings, and domestic and international travel arrangements.

Collaborated on office improvements and processed monthly office supplies purchases.

Provided leadership and oversight to develop operations for 4 offices in Miami, Washington, and New York, resulting in a substantial improvement to the needs of over 30 employees.

Handled confidential executive management and coordinated personal appointments.

Processed by weekly Expenses and Income Reports based on payment and balance information.

INSURANCE AGENT December 2017 – September 2019

METLIFE Mexico City, Mexico

Approached potential clients to achieve financial security, using social media and circle of influence.

Increased life insurance sales by providing training and financial advice to clients.

Contacted 10 contacts daily and set up appointments with a 20% conversion rate.

Provided training as a financial advisor to clients.

REAL ESTATE TEAM LEADER June 2011 – March 2017

TU CASA COLOMBIA Bogota, Colombia

Provided leadership for over 5 years, training a team of 13 agents in the real estate business.

Listed more than 450 properties per year for sale or rent.

Implemented strategies to increase sellers' and buyers' listings and drove sales through social media marketing.

COMMERCIAL DIRECTOR April 2009 – April 2011

ENEL Bogota, Colombia

Developed retention strategies to improve client retention by 20% through the call center.

Created marketing campaigns that increased inbound sales by 30%.

Managed and developed relationships with retail and commercial partners.

Increased credit card sales in retail partners.

SALES ACCOUNT EXECUTIVE October 2001 – Feb 2009 COLGATE PALMOLIVE Bogota, Colombia

Achieved 105% sales growth, reaching $20 million USD annually in the assigned territory (wholesale and supermarkets).

Executed marketing plans, organized events, and implemented Category Management in supermarkets.

Maintained regular follow-up and communication with clients to ensure overall satisfaction, resolved complaints and promoted new offerings.

Implemented Category Management in supermarkets and provided training to the wholesale salesforce.

EDUCATION

Bachelor's degree in BUSINESS ADMINISTRATION. CESA. Bogota, Colombia. 2000

Master’s degree in MARKETING. CESA - Bogota, Colombia. 2001

Courses: English as a Second Language Real Estate Management QuickBooks. 2021

Licenses: Real Estate License New Jersey No. 2294604. 2022 - 2024

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